Resolution Jobs (with Salaries)

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Member Resolutions Case Specialist

This is a Full time job

Private Health Insurance
Permanent role
Parramatta location & hybrid working environment

Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

Featured

This is a featured job

Complaints Officer | Regulatory

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD

Own complex investigations that improve aged care across Australia.
Modern King Street office with great facilities & close to public transport
Fun, inclusive culture with regular social events and team celebrations

Join a fast-growing aged care leader investigating regulator-referred complaints and delivering fair, evidence-based outcomes.

subClassification: OtherOther classification: Administration & Office Support(Administration & Office Support)

Featured

Listed six days ago

Early Resolution Officer

at Talent

This is a Contract/Temp job

Melbourne VIC

Up to $50 p.h.

Join a leading Victorian regulator
Law, regulatory or complaints experience preferred
Resolve complex complaints and enquiries

Join a respected Victorian regulator assessing complex complaints and delivering fair outcomes in a high-volume case management role

subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)

6d ago

Listed thirteen days ago

Dispute Resolutions Specialist

at Real Time

This is a Contract/Temp job

Melbourne VIC(Remote)

$105k Base + Super + Leave + Laptop (FTC)

📍 100% Remote Work - Anywhere in Australia
Be the final escalation point for complex AFCA & EDR cases
Initial 12-Month Contract

Join customer ops for a beloved aussie-founded BNPL leader trusted by millions of users & merchants across the globe!!

subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)

13d ago

Listed nineteen hours ago

Senior Member Resolutions Officer - Administration

at AustralianSuper

This is a Full time job

Melbourne VIC(Hybrid)

Make a difference. Drive outcomes that impact millions of Australians.
Join a fast paced and growing team with a global reach
Flexible and inclusive work environment for all

Investigate and resolve complex member complaints while driving continuous improvement and better member outcomes.

subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)

19h ago

Listed eleven days ago

Internal Dispute Resolution Representative

at Pioneer Credit Ltd

This is a Full time job

Perth WA

Build valuable experience in a highly regulated industry.
Work closely with leaders across risk, compliance and operations.
Work in a role that combines investigation, analysis and strategy.

Investigate customer complaints, resolve disputes, and support compliance while delivering fair customer outcomes.

subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)

11d ago

Listed six days ago

Customer Resolution Lead

at The Recruitment Company

This is a Full time job

Melbourne VIC

Drive customer outcomes by leading complaint resolution, insights and process improvements within a growing financial services organisation.

subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed six days ago

Senior Team Leader Complaint Resolution

at NSW Department of Customer Service

This is a Full time job

Darlinghurst, Sydney NSW(Hybrid)

$133348.0k - $146945.0k p.a. + plus superannuation

Lead people. Deliver outcomes. Make a difference.
Darlinghurst office location
Multiple roles available

Lead a high-performing team delivering complex complaint resolution across workers' compensation and CTP schemes, where every decision counts.

subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)

6d ago

Listed eleven days ago

Dispute Resolutions Specialist - Global Payments Platform

at SALT SEARCH PTY LTD

This is a Contract/Temp job

Sydney NSW(Hybrid)

$100k - $107k p.a. + Super

Full paid leave entitlements | Potential to extend or convert to permanent
Exposure to regulatory and dispute resolution matters in a leading fintech
High-autonomy role within a supportive and collaborative team.

Salt Search has partnered with a leading global fintech payments company to recruit 2 candidates to join a growing complaints and resolutions team

subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)

11d ago

Listed three days ago

Complaints & Resolution Specialist

at MUFG Retirement Solutions

This is a Full time job

Docklands, Melbourne VIC(Hybrid)

Resolve complex complaints and drive meaningful customer outcomes
Influence process improvements that enhance customer experiences
Join a global business with strong career growth and flexibility

Investigate and resolve escalated customer complaints while delivering exceptional service outcomes across a range of stakeholders.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

3d ago

Listed fourteen days ago

Member Resolutions Case Specialist

at CBHS Health Fund Limited

This is a Full time job

Parramatta, Sydney NSW(Hybrid)

Private Health Insurance
Permanent role
Parramatta location & hybrid working environment

Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

14d ago

Listed five days ago

Complaints Resolution Officer

at CBUS Super

This is a Full time job

Melbourne VIC(Hybrid)

The Complaints Resolution Officer (CRO) position is part of the Complaints Team at CBUS, which exists

subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)

5d ago•Expiring

Listed seventeen hours ago

Customer Resolutions Officer

at Evoenergy

This is a Full time job

Canberra ACT

Free gym membership, parking and onsite physio.
Salary sacrificing and opportunity to purchase additional annual leave
Assist the ACT navigate its electrification journey

Join a high-performing team delivering exceptional service to Canberra. Passionate about community impact? This is your chance!

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

17h ago

Listed twelve days ago

Dispute Resolution Specialist

at SALT SEARCH PTY LTD

This is a Contract/Temp job

Melbourne VIC(Hybrid)

$400 - $460 p.d.

Influence customer fairness
High‑impact casework
Own dispute lifecycle

Specialist role managing complex disputes, preparing IDR/EDR responses and ensuring fair, compliant customer outcomes.

subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)

12d ago

Listed nineteen days ago

Complaints & Dispute Resolution Officer

at SB Recruitment Pty Ltd

This is a Contract/Temp job

Springwood, Brisbane QLD

Join a respected financial services organisation resolving customer complaints and disputes. Immediate start | 3-month contract.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

19d ago

Listed seven days ago

Resolutions Officer- Superannuation

at Sharp & Carter Business Support

This is a Contract/Temp job

Melbourne VIC(Hybrid)

$40-$45 per hour+super

Melbourne CBD | Hybrid | 3-Month + Contract | $40-$45 per hour + Super
Start date for this role within 1 week- Immediate start.
Enhance member experience and collaborate with a high performing team.

If you're an experienced superannuation professional who enjoys speaking with members, resolving issues, and delivering great service, apply now!

Recruited byKellie Chehade

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

7d ago

Listed thirteen days ago

Customer Care Officer - External Dispute Resolution

at Credit Corp Group Limited

This is a Full time job

Sydney NSW(Hybrid)

Grow your career in a fast-paced, supportive team environment
Flexible hybrid work options for better life balance
Enjoy a competitive salary with bonus incentives

We are seeking an individual with experience in dispute resolution to join our Customer Care team!

subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)

13d ago

Listed thirteen days ago

Customer Care Officer - External Dispute Resolution

at Credit Corp Group Limited

This is a Full time job

South Brisbane, Brisbane QLD(Hybrid)

Grow your career in a fast-paced, supportive team environment
Flexible hybrid work options for better work life balance
Enjoy a competitive salary with bonus incentives

We are seeking an individual with experience in dispute resolution to join our Customer Care team!

subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)

13d ago

Listed ten days ago

Customer Resolution Representative

at Hunter Water

This is a Full time job

Newcastle, Newcastle, Maitland & Hunter NSW

Belong, learn and grow with a team that has your back
Enjoy your days at work - and your days off, with extra public holidays and RDOs
Create connections with customers and community at the heart of all we do

We are seeking a Customer Resolution Representative to join our Customer Care & Support Team in an ongoing position.

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

10d ago

Listed eleven days ago

Claims Dispute Resolution Technical Lead

at NTI Ltd

This is a Full time job

Sydney NSW(Hybrid)

Competitive salary & generous incentive scheme

Lead complex IDR and EDR matters that have notable customer & business impact
Influence dispute outcomes & strengthen complaint management capability
Generous annual incentive scheme, attractive salary package & more!

Are you a dispute resolution professional who enjoys resolving complex complaints, influencing outcomes, & delivering fair customer-centric decisions?

subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)

11d ago

Listed twenty eight days ago

External Dispute Resolution Specialist

at Latitude Financial Services

This is a Full time job

Melbourne VIC(Hybrid)

Join a supportive manager and team
We participate in multiple better giving programme with charity partners
Five weeks annual leave with our Take5 program

Ready for your next challenge? Own complex AFCA matters, drive fair outcomes and help shape better customer experiences at Latitude

subClassification: OtherOther classification: Banking & Financial Services(Banking & Financial Services)

28d ago•Expiring

Listed eleven days ago

Dispute Resolution Specialist - General Insurance

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)

Dispute Resolution Specialist - General Insurance

subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)

11d ago

Listed fourteen days ago

Investigations Officer

at Energy & Water Ombudsman NSW

This is a Contract/Temp job

Sydney NSW(Hybrid)

Full-time, 12-month fixed-term contract opportunity with the potential to become
Investigate and resolve complex energy and water complaints
Flexible hybrid working environment (3 days working from home)

Investigate complex energy and water complaints in a flexible hybrid role with EWON. Full-time, 12-month contract with potential to become permanent.

subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)

14d ago

Listed five days ago

External Dispute Resolution Specialist

at Suncorp

This is a Full time job

Brisbane QLD(Hybrid)

Manage complex AFCA complaints and influence fair outcomes
Permanent role with flexible hybrid work options
Join a purpose-led team focused on customer trust and fairness

Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight & commercial acumen come together.

subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)

5d ago

Listed five days ago

Complaints Officer | Regulatory

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD

Own complex investigations that improve aged care across Australia.
Modern King Street office with great facilities & close to public transport
Fun, inclusive culture with regular social events and team celebrations

Join a fast-growing aged care leader investigating regulator-referred complaints and delivering fair, evidence-based outcomes.

subClassification: OtherOther classification: Administration & Office Support(Administration & Office Support)

5d ago

Listed twenty six days ago

Resolutions Officer- Superannuation

at Sharp & Carter Business Support

This is a Contract/Temp job

Melbourne VIC(Hybrid)

$40-$45+super based on level of experience

Prestigious Superannuation firm who prioritises member experience
Immediate start available. Potential for extension!
Competitive hourly rate and flexible working on offer

3-month + project, supporting member experience through case resolution and customer experience within the Superannuation industry.

Recruited byKellie Chehade

subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)

26d ago•Expiring

Listed twenty one days ago

Customer Resolution Consultant (Dispute Resolution)

at Angle Auto Finance

This is a Full time job

Sydney NSW(Hybrid)

Hybrid working environment - WFH/Office
Birthday Leave, Wellness Leave and Volunteer Leave
Work from our centrally located CBD offices

Responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of customers.

subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)

21d ago

Listed five days ago