at Concentrix Services Pty Ltd
Robina, Gold Coast QLD
Role is to lead multiple teams, coaching, driving performance, and collaborating with stakeholders to deliver strong client & operational outcomes
1d ago
Concentrix
(311 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Technology, Customer Service
Company size
1,001-5,000
Primary location
Australia
We power the world’s best brands today and into the future.
Some call us a global technology and services company . But we’re so much more.
Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.
Working with our clients, we process billions of transactions, automations, and interactions. This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.
Jobs at Concentrix
Based on your search activityat Concentrix Services Pty Ltd
Brisbane QLD
Support customers through enquiries, account servicing and retention conversations while delivering exceptional service.
10d ago
Reviews overview
3.0311 ratings in total
5
74
4
67
3
36
2
41
1
93
45%
52%
What’s it like working at Concentrix?
AI summary of recent reviews
Employees appreciate the friendly and supportive colleagues at Concentrix, along with comprehensive training and opportunities for career progression. The company is recognised for its inclusive and diverse culture, and many employees value the strong support network available through management and subject matter experts.
However, there are some potential challenges, such as inconsistent management support and demanding KPI targets that can be difficult to achieve. Customer interactions can be challenging and require patience, whilst training consistency and organisational processes could be improved. Additionally, the workload can be substantial, and pay rates may not always align with role demands.
However, there are some potential challenges, such as inconsistent management support and demanding KPI targets that can be difficult to achieve. Customer interactions can be challenging and require patience, whilst training consistency and organisational processes could be improved. Additionally, the workload can be substantial, and pay rates may not always align with role demands.
Recent reviews
3.0
Call Centre Operator
Oct 2026Brisbane QLD 4000Less than 1 year in the role, current employee
Provides good entry level jobs, but shouldn't be considered for a long term job at all.
The good thingsProvides good training and gives you good administration experience
The challengesThe team leaders dont provide support with improving your KPI's, or support after a rough call. More often than not you have rough calls where the customer will just yell at you about things you can't control. Very unorganised
5.0
Leadership Development Lead
Sep 2026Townsville QLD 48103 to 4 years in the role, current employee
Fast-paced environment that offers great growth, though it requires resilience.
The good thingsThe supportive work culture fosters teamwork and open communication. They offer numerous opportunities for career development and skill enhancement.
The challengesThe job can be challenging because of workload, performance targets, and sometimes stressful customer interactions.
5.0
Bilingual Customer Service Assistant
Sep 2026Senior SA 5268Less than 1 year in the role, current employee
Helping customers everyday by solving their problems and always finding solutions to their problems
The good thingsInteraction with different people from different backgrounds
The challengesSalaries are low for a lot of work
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