at Concentrix Services Pty Ltd
Robina, Gold Coast QLD
Full-time opportunity in our Robina Office
5d ago
Concentrix
(307 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Technology, Customer Service
Company size
1,001-5,000
Primary location
Australia
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more.Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.Working with our clients, we process billions of transactions, automations, and interactions. This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.
Jobs at Concentrix
Based on your search activityat Concentrix Services Pty Ltd
Robina, Gold Coast QLD
We are looking for amazing Customer Care Advisors to join our Robina team Full Time. Start a rewarding career at Concentrix today!
20d ago
Reviews overview
2.9307 ratings in total
5
72
4
66
3
35
2
41
1
93
45%
51%
What’s it like working at Concentrix?
AI summary of recent reviews
Employees consistently highlight the supportive and friendly colleagues at Concentrix, noting that coworkers create a positive team environment. The company is recognised for being inclusive and diverse, and many appreciate the comprehensive training and opportunities for career growth and development. The strong support network from team leaders and colleagues provides valuable encouragement and guidance.
However, there are some potential challenges, including management and leadership practices that can be inconsistent, with a need for better training and support. Performance expectations and KPIs can be demanding, and communication from decision-makers may be inconsistent at times. Workload and call times can be high in a fast-paced environment, and pay rates are noted as being on the lower side by some, though bonuses are available. Work/life balance may be affected by rotating rosters, and workplace culture experiences vary among employees.
However, there are some potential challenges, including management and leadership practices that can be inconsistent, with a need for better training and support. Performance expectations and KPIs can be demanding, and communication from decision-makers may be inconsistent at times. Workload and call times can be high in a fast-paced environment, and pay rates are noted as being on the lower side by some, though bonuses are available. Work/life balance may be affected by rotating rosters, and workplace culture experiences vary among employees.
Recent reviews
4.0
Customer Service Representative
Jul 2026Robina QLD 4226Less than 1 year in the role, current employee
Unexpectedly rewarding experience! Grateful for this chapter in my career.
The good thingsThis job has honestly been so rewarding in unexpected ways. Although the job itself can be tough dealing with difficult customers and strict KPI’s, hard work does not go unnoticed! Throughout my employment I have been offered opportunities for progression, like becoming a crew trainer and the potential to become a Team Leader. It is a breath of fresh air to work for a company who genuinely invests and is passionate about staff progression.
The size of the company creates many opportunities to make friends and new connections. I’ve met my best friends though this job.
The challengesThe job is absolutely not for everyone. Empathy and patience goes a long way with almost constantly having to deal with difficult and rude customers. I would say it depends on work ethic, but retention is really low and I have seen many people come and go.
1.0
Analyst
Jul 2026Brisbane QLD 4000Less than 1 year in the role, current employee
Where to start. It has been disappointing from beginning. Lacks professionalism
The good thingsEasy commute if you rely on public transportation
The challengesLiterally everything. Whole leadership needs a leadership training.
5.0
Customer Service Representative
Jun 2026Bridgetown WA 6255Less than 1 year in the role, former employee
My over all experience here is good and i enjoyed a lot my 4 months of experience here.
The good thingsThe SG and employees in this company is approachable.
The challengesSometimes there is a long line of employees in the lobby especially if you're a new hire or trainee.
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