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This is a featured job
  • Hybrid working environment - WFH/Office
  • Birthday Leave, Wellness Leave and Volunteer Leave
  • Work from our centrally located CBD offices
Responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of customers.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
FeaturedExpiring
This is a featured job
  • Sustainability focus | High impact role
  • Great team, buzzing culture and office vibe!
  • Free lunch on Tuesday | 2 days WFH
When something goes wrong for a customer, it lands with us. We own complaints end-to-end - from first contact to final resolution.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
Featured
Listed seventeen days ago

This is a Contract/Temp job

Melbourne VIC(Hybrid)
$400 - $460 p.d.
  • Influence customer fairness
  • High‑impact casework
  • Own dispute lifecycle
Specialist role managing complex disputes, preparing IDR/EDR responses and ensuring fair, compliant customer outcomes.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
Listed eighteen days ago

This is a Contract/Temp job

Melbourne VIC(Remote)
$105k Base + Super + Leave + Laptop (FTC)
  • 📍 100% Remote Work - Anywhere in Australia
  • Be the final escalation point for complex AFCA & EDR cases
  • Initial 12-Month Contract
Join customer ops for a beloved aussie-founded BNPL leader trusted by millions of users & merchants across the globe!!
subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)
18d ago
Listed one day ago
  • 2 positions available
  • Hybrid/remote working arrangements
  • Join a friendly and positive team who are professional, supportive and caring
Join CSC as an IDR Case Manager, resolving complex complaints, improving processes and delivering fair outcomes.
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
1d agoExpiring
Listed sixteen days ago
  • Build valuable experience in a highly regulated industry.
  • Work closely with leaders across risk, compliance and operations.
  • Work in a role that combines investigation, analysis and strategy.
Investigate customer complaints, resolve disputes, and support compliance while delivering fair customer outcomes.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
16d ago
Listed nine days ago
  • Manage complex AFCA complaints and influence fair outcomes
  • Permanent role with flexible hybrid work options
  • Join a purpose-led team focused on customer trust and fairness
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight & commercial acumen come together.
subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)
9d ago
Listed nine days ago
  • Manage complex AFCA complaints and influence fair outcomes
  • Permanent role with flexible hybrid work options
  • Join a purpose-led team focused on customer trust and fairness
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight & commercial acumen come together.
subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)
9d ago
Listed sixteen days ago

This is a Contract/Temp job

Sydney NSW(Hybrid)
$100k - $107k p.a. + Super
  • Full paid leave entitlements | Potential to extend or convert to permanent
  • Exposure to regulatory and dispute resolution matters in a leading fintech
  • High-autonomy role within a supportive and collaborative team.
Salt Search has partnered with a leading global fintech payments company to recruit 2 candidates to join a growing complaints and resolutions team
subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)
16d ago
Listed one day ago
  • Work for a fast-growing renewable energy business
  • Great team culture with regular social events
  • Play a key role in improving customer outcomes
Customer Resolutions Officer | $80K + Super | Manage complaints, escalations & difficult conversations with a fast-growing renewable energy business.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed eleven days ago

This is a Full time job

Sydney NSW(Hybrid)
Competitive salary + bonus + benefits
  • Hybrid role, flexible working available.
  • Permanent full time opportunity
  • Flexible on location
Make fair, evidence-based decisions on disputes and improve outcomes for customers. Be part of a high-performing, collaborative team.
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
11d ago
Listed seventeen days ago

This is a Full time job

Adelaide SA(Hybrid)
Competitive Salary & Great Benefits
  • Hybrid Work & RDO's and 9-day Fortnights
  • Represent EML and resolve meaningful disputes
  • Receive full training in a collaborative and supportive environment
Make a real impact helping injured workers while building a career in dispute resolution with full training and support.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
17d ago
Listed seventeen days ago
  • Grow your career in a fast-paced, supportive team environment
  • Flexible hybrid work options for better life balance
  • Enjoy a competitive salary with bonus incentives
We are seeking an individual with experience in dispute resolution to join our Customer Care team!
subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)
17d ago
Listed seventeen days ago
  • Grow your career in a fast-paced, supportive team environment
  • Flexible hybrid work options for better work life balance
  • Enjoy a competitive salary with bonus incentives
We are seeking an individual with experience in dispute resolution to join our Customer Care team!
subClassification: Law Clerks & ParalegalsLaw Clerks & Paralegals classification: Legal(Legal)
17d ago
Listed four days ago
  • Be the Welcoming Face of Fairness
  • Hybrid working environment
  • Thrive in a fast-paced, high-volume work environment.
Join AFCA as a Senior Dispute Resolution Specialist for a 24-month project, focusing on financial fairness.
subClassification: Corporate Finance & Investment BankingCorporate Finance & Investment Banking classification: Banking & Financial Services(Banking & Financial Services)
4d ago
Listed fifteen days ago
  • Are you passionate about dispute resolution, investigating and making decisions?
  • Do you enjoy delivering fair, evidence-based outcomes for consumers?
  • Are you ready to build your expertise, and thrive in a supportive team?
We're looking for people with experience in dispute resolution, investigations, ombudsman or case management to join our Water and Energy Retail teams
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
15d ago
Listed twenty six days ago
  • Hybrid working environment - WFH/Office
  • Birthday Leave, Wellness Leave and Volunteer Leave
  • Work from our centrally located CBD offices
Responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of customers.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
26d agoExpiring
Listed seventeen days ago
  • Grow your career in a fast-paced, supportive team environment
  • Flexible hybrid work options for better work life balance
  • Enjoy a competitive salary with bonus incentives
We are seeking an individual with experience in dispute resolution to join our Customer Care team!
subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)
17d ago
Listed one day ago

This is a Contract/Temp job

Melbourne VIC(Hybrid)
$39 - $40 p.h. + plus superannuation
6 month contract Melbourne CBD banking role: investigate complex disputes. $40/hr + super, hybrid.
subClassification: OtherOther classification: Banking & Financial Services(Banking & Financial Services)
1d ago
Listed twenty hours ago

This is a Full time job

North Sydney, Sydney NSW(Hybrid)
Salaried
  • Improve customer, regulatory and operational outcomes through insight-led change
  • 5 weeks annual leave, generous incentive bonus and wellbeing payment
  • Flexibility working from home and our stunning North Sydney office
Play a key part in strengthening dispute resolution outcomes by turning insights, quality reviews and process improvements into meaningful action
subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)
20h ago
Listed sixteen days ago

This is a Full time job

Sydney NSW(Hybrid)
Competitive salary & generous incentive scheme
  • Lead complex IDR and EDR matters that have notable customer & business impact
  • Influence dispute outcomes & strengthen complaint management capability
  • Generous annual incentive scheme, attractive salary package & more!
Are you a dispute resolution professional who enjoys resolving complex complaints, influencing outcomes, & delivering fair customer-centric decisions?
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
16d ago
Listed three days ago
  • Attractive hourly rate
  • Exciting time to join a brand new team!
  • Comprehensive training provided
Join NAB's newly established Scheme Disputes Contact Centre to deliver exceptional customer service!
subClassification: Banking - Retail/BranchBanking - Retail/Branch classification: Banking & Financial Services(Banking & Financial Services)
3d ago
Listed four days ago
  • Be the Welcoming Face of Fairness
  • Hybrid working environment
  • Exciting project-based role within our Investments and Advice team
Join AFCA as a Senior Dispute Resolution Specialist for a 24-month project, focusing on financial fairness.
subClassification: Corporate Finance & Investment BankingCorporate Finance & Investment Banking classification: Banking & Financial Services(Banking & Financial Services)
4d ago
Listed three days ago
  • Sustainability focus | High impact role
  • Great team, buzzing culture and office vibe!
  • Free lunch on Tuesday | 2 days WFH
When something goes wrong for a customer, it lands with us. We own complaints end-to-end - from first contact to final resolution.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
3d ago
Listed seventeen days ago

This is a Full time job

Adelaide SA(Hybrid)
Competitive Salary & Great Benefits
  • Fantastic employee benefits with strong career growth opportunities
  • Hybrid working after training and a 9-day fortnight or RDO option
  • Supportive team environment with training to help you succeed in the role
Use your customer service skills to make a difference. Join our team and support injured workers through the dispute resolution journey.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
Listed twenty four days ago
Join a respected financial services organisation resolving customer complaints and disputes. Immediate start | 3-month contract.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d agoExpiring
Listed eleven days ago

This is a Contract/Temp job

Melbourne VIC
Up to $50 p.h.
  • Join a leading Victorian regulator
  • Law, regulatory or complaints experience preferred
  • Resolve complex complaints and enquiries
Join a respected Victorian regulator assessing complex complaints and delivering fair outcomes in a high-volume case management role
subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)
11d ago
Listed twenty eight days ago
  • Make a genuine difference for customers
  • Grow your career in a supportive, purpose-led organisation
  • Enjoy flexibility and wellbeing benefits
Join our supportive team where you’ll play a key role in guiding customers and stakeholders toward fair and balanced resolutions.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
28d agoExpiring
Listed nineteen days ago
  • Full-time, 12-month fixed-term contract opportunity with the potential to become
  • Investigate and resolve complex energy and water complaints
  • Flexible hybrid working environment (3 days working from home)
Investigate complex energy and water complaints in a flexible hybrid role with EWON. Full-time, 12-month contract with potential to become permanent.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
19d ago
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