at EML Group
Sydney NSW
Allied Health professional with strong customer service skills, supporting injured workers, coordinating stakeholders and driving recovery outcomes
27d ago
EML Group
(176 reviews)
Company Profile
Company overview
Website
Industry
Insurance
Specialities
personal injury management, workers compensation, claims management, risk, compliance
Company size
1,001-5,000
Primary location
Sydney NSW
EML is Australia’s largest personal injury claims manager - and a purpose-led organisation where people make the difference.Supporting Australians through challenging times since 1910, from injury to recovery and return to work, EML gives that same care to its workforce. Our claims professionals and case managers are at the forefront, trusted and supported by leaders and colleagues who understand the work and its impact.
Jobs at EML Group
Based on your search activityat EML Group
Melbourne VIC
Help make a meaningful difference as a Dispute Resolution Officer with EML.
18d ago
Our mission statement
Since 1910, our purpose has remained the same: we help people get their lives back.Through expert claims management, innovative workplace safety initiatives, and a compassionate approach, we’re making a real difference – working with our partners, employers, and providers to drive industry-leading outcomes and help people and businesses recover when the worst happens.
Featured
It's our people who make EML a great place to work
At EML we support our people to be the best they can be. We're looking for people who share our commitment to positive change. Once we've found you, we pull out all the stops to keep you. You'll find our benefits, rewards and career development makes EML a company you’ll want to be a part of.
Awards and accreditations
Great Place to Work 2026
Best Workplace for Women 2026
Employer of Choice 2026
Gallery photos
Reviews overview
3.0176 ratings in total
5
50
4
32
3
16
2
25
1
53
72%
51%
What’s it like working at EML Group?
AI summary of recent reviews
Employees appreciate the supportive colleagues at EML Group, with many forming lasting relationships with team members. The flexible working arrangements, including work from home options and adjustable hours, are valued, along with professional trainers and a convenient office location with good transport access.
However, there are some potential challenges, including demanding workloads with caseloads often requiring overtime to manage, management approaches that focus heavily on KPIs, and a workplace culture that some find challenging. Additionally, opportunities for career advancement may be limited, remuneration is perceived as below market rate, and wellbeing support could be enhanced for staff in demanding roles.
However, there are some potential challenges, including demanding workloads with caseloads often requiring overtime to manage, management approaches that focus heavily on KPIs, and a workplace culture that some find challenging. Additionally, opportunities for career advancement may be limited, remuneration is perceived as below market rate, and wellbeing support could be enhanced for staff in demanding roles.
Recent reviews
1.0
Manager
Jul 2026All Sydney NSW2 to 3 years in the role, former employee
Worst work experience ever
The good thingsNothing to mention here
The challengesVery toxic environment, not supportive management and lots of pressure
1.0
Case Manager
Jul 2026Brisbane QLD 4000Less than 1 year in the role, former employee
Turned sour real quick
The good thingsSome flexibility available
The challengesHigh turn over, often people just leave. Poor training. Ridiculous work loads. Gossip. Cliques. Blaming past staff for current problems without any self reflection. Seemingly no idea as to what a genuinely accountable and supportive work environment should look like, disappointing given the purpose of the company, lots of fluff no substance.
1.0
Case Manager
Jul 2026Melbourne VIC 3000Less than 1 year in the role, former employee
DON’T WORK AT EML if you care about your mental health, helping people or making a difference.
The good thingsA few colleagues who helped make this hell-hole slightly more bearable until I could get a decent job elsewhere.
The challengesThis job is NOT about helping injured workers get their lives back. It’s about being pressured by managers to hit unrealistic targets which have nothing to do with helping injured workers. Ridiculous workloads. Micromanagement from team leaders. Thinking for yourself is not permitted. Highly stressful role dealing with a large portfolio of injured workers who often have complex, high needs (and hate EML almost as much as some of its own employees). Processes that prevent case managers from helping injured workers’ recovery. Inexperienced colleagues and team leaders. You have to be a yes-man to survive. Be prepared to do things to injured workers that you’d wouldn’t be prepared do to anyone you cared about. Calling out poor behaviour makes you a target amongst managers. High staff turnover. Limited opportunities for growth and promotion (unless you’re a yes-man). Toxic workplace culture. Zero job satisfaction. If you want to make a positive difference, EML is not the place for you.
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