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This is a featured job

Customer Service Team Leader

at Novated Lease Australia

This is a Full time job

North Sydney, Sydney NSW(Remote)
$90,000 – $100,000 per year
The Team Leader of Customer Operations is responsible for the daily performance and professional development of the customer operations team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
This is a featured job

Team Lead

at Hader Institute of Education

This is a Full time job

Armadale, Melbourne VIC
$110,000 – $120K OTE (uncapped earning potential)
  • A supportive leadership team and genuine investment in your development
  • Competitive, uncapped commission plan, paid on a monthly basis
  • Ongoing training, coaching and professional development
Great salespeople hit targets. Great leaders build teams that do. If you love seeing people grow and develop, this is your next role.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Listed seven days ago

Operations Performance & Improvement Specialist

at Pepper Money ANZ

This is a Full time job

Parramatta, Sydney NSW
The purpose of the Operations Improvement Team is to enable optimal customer experience outcomes for Pepper’s customers post-settlement. The...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed two days ago

Customer Service Team Leader

at Novated Lease Australia

This is a Full time job

North Sydney, Sydney NSW(Remote)
$90,000 – $100,000 per year
The Team Leader of Customer Operations is responsible for the daily performance and professional development of the customer operations team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed two days ago

Customer Insights Analyst

at DuluxGroup

This is a Full time job

Padstow, Sydney NSW
  • Turn complex customer data into insights that drive real change
  • Shape service improvements using AI, automation and analytics
  • Influence customer experience across iconic DuluxGroup brands
Turn customer data into actionable insights that improve service, shape smarter decisions and unlock the value of AI-enabled technology.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed two days ago

Customer Experience Centre Manager

at Hampshire Property Group

This is a Full time job

Sydney NSW(Remote)
  • Lead the day-to-day operations of a growing Customer Experience Centre
  • Coach & develop Team Leaders to drive service, performance and revenue outcomes.
  • Join a collaborative, customer-focused business with operations across AU and NZ
Lead our Customer Experience Centre, supporting Team Leaders, driving performance and delivering outstanding customer and commercial outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed one day ago

Workforce Planning Analyst

at Pepper Money ANZ

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
  • Design and maintain agent schedules that strike the right balance
  • Identify and implement opportunities to enhance our workforce planning process
  • Work closely with business stakeholders to factor in new products or campaigns
At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia's leading non-bank lenders.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed nine days ago

Workforce Planning Real Time Analyst

at Teachers Mutual Bank

This is a Full time job

Sydney NSW(Hybrid)
  • Opportunity to join a purpose-led, award-winning mutual bank
  • Use workforce analytics and insights to optimise customer and member outcomes
  • Work in a values-driven organisation recognised as one of the World's Most Ethic
You will be responsible for monitoring intraday performance,staffing levels,service outcomes and schedule adherence across our First Party Sales ops.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed eight days ago

Transit Compliance Coordinator

at Department for Infrastructure and Transport

This is a Full time job

Dry Creek, Adelaide SA
  • Play a key role in coordinating frontline compliance activities
  • Provide day-to-day supervision, coaching and support to a large operational team
  • Help shape a new and expanding transit compliance function
Public Transport South Australia (PTSA) is seeking an experienced and capable operational leader to join the team as a Transit Compliance Coordinator.
subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed six days ago

Operational Response Manager

at Ticketmaster

This is a Full time job

Collingwood, Melbourne VIC
  • Come join Ticketmaster - the world's leading & innovative ticketing company!
  • Full-time opportunity working within a dynamic & rewarding team!
  • Exciting industry with a fun and inclusive work environment!
Monitor Fan Support operations, manage RPA queues, and drive process improvements.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed two hours ago

Customer Experience Manager

at Griffon ANZ
Be an early applicant

This is a Full time job

Doncaster, Melbourne VIC
$100,000 – $120,000 per year
Lead Customer Experience Transformation, Drive Service Excellence, Innovation & Automation Across Australia and New Zealand.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2h ago
Listed two hours ago

Supporter Engagement Officer (FCD.51)

at Cancer Council Victoria

This is a Full time job

East Melbourne, Melbourne VIC(Hybrid)
$65,725 - $71,444 + Super + NFP benefits
  • Support our iconic fundraising campaigns
  • Be a part of Australia’s most trusted cancer Not-for-Profit
  • Hybrid working environment
An exciting opportunity for 2 people to join a dynamic and supportive team engaging with CCV’s supporters via phone, email, SMS and social media.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
2h ago
Listed two days ago

Quality Assurance Remediation Lead

at Optus

This is a Contract/Temp job

Macquarie Park, Sydney NSW(Hybrid)
  • Competitive remuneration and colleague discounts.
  • Flexible working arrangements with three days in the office, two days remote.
  • Competitive leave policies, including additional 'Connected' day.
As the QA Remediation Lead, you will play a critical role in ensuring the quality, consistency, and effectiveness of customer remediation programs.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago•Expiring
Listed two days ago

Customer Experience Analyst

at Latitude Financial Services

This is a Full time job

Melbourne VIC(Hybrid)
We currently have an exciting opportunity to join the Customer Experience Team as a Customer Experience Analyst. As a Customer Experience Analyst,...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed sixteen days ago

Quality Manager

at RACWA

This is a Full time job

Joondalup, Perth WA
  • Lead quality and compliance teams that make a measurable impact
  • Turn insights into better performance and stronger member outcomes.
  • Shape strategy in a permanent leadership role with an iconic WA brand
Lead quality, knowledge, complaints, remediation, risk and compliance teams to improve performance and deliver better member outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
16d ago
Listed eight days ago

After Hours Team Leader

at Wellways Australia Limited

This is a Part time job

Geelong, South West Coast VIC
Up to $46.70 p.h. + Salary Packaging
  • Build a rewarding career with an organisation that truly puts people first!
  • SCHADS 4B ($46.70 per hour) + superannuation + salary packaging benefits
  • Permanent Part-Time opportunity based in Geelong
Working under the guidance of the NDIS Specialist, the After-Hours Team Leader will provide operational support to the After-Hours team.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed six days ago

Contact Centre Team Leader

at Modus Projects

This is a Full time job

Melbourne VIC
  • Lead a high-performing team with genuine influence and autonomy
  • Melbourne CBD – Collins Street location
  • Career development, leadership training & progression
Lead the day-to-day performance, culture and capability of the Modus Helpdesk Team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed fifteen days ago

Partner Enablement & Continuous Improvement Lead

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD
  • Strengthen national partnerships through training and collborations
  • Lead AI and automation to improve partner experience
  • Improve partner capability and client outcomes across the aged care sector.
Drive partner success through training, communication, process improvement while strengthening partnerships and enhancing client outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed fifteen days ago

Operations & Analyst Support Coordinator

at AUS Fleet Solutions

This is a Full time job

Bassendean, Perth WA
  • Excellent opportunity to be apart of a great team
  • Well established WA business that has been operating for over 45 years
  • Located in Bassendean
Excellent opportunity available to drive the success of the Europcar business by supporting and coordinating branch operations
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed nine days ago

Team Lead

at Hader Institute of Education

This is a Full time job

Armadale, Melbourne VIC
$110,000 – $120K OTE (uncapped earning potential)
  • A supportive leadership team and genuine investment in your development
  • Competitive, uncapped commission plan, paid on a monthly basis
  • Ongoing training, coaching and professional development
Great salespeople hit targets. Great leaders build teams that do. If you love seeing people grow and develop, this is your next role.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed fifteen days ago

Quality, Compliance and Agent Enablement Lead

at Compare Club

This is a Full time job

Melbourne VIC(Hybrid)
  • Join an Award Winning Employer
  • St Kilda Rd Location
  • Hybrid Working Arrangements
Own the quality assurance, compliance control and agent enablement capability for a multi-vertical, phone-led sales and service operation!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed two hours ago

Credit & Vulnerability Consultant

at Pacific Blue Australia
Be an early applicant

This is a Full time job

Docklands, Melbourne VIC(Hybrid)
Credit & Vulnerability Consultant
subClassification: CollectionsCollections classification: Call Centre & Customer Service(Call Centre & Customer Service)
2h ago
Listed nine days ago

Customer Experience and Improvement Officer

at Logan City Council

This is a Contract/Temp job

Beenleigh, Brisbane QLD
  • Generous Leave Benefits | 17.5% Leave Loading + MORE!
  • Work life balance | 9-day fortnight (72.5hrs)
  • Professional Development & Career Opportunities
Maximum-term contract to June 2027 for a data-savvy customer experience professional driving insights, service improvements and customer outcomes.
subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed seven days ago

TEAM LEADER - CUSTOMER EXPERIENCE

at Winc

This is a Full time job

Mascot, Sydney NSW
  • Join a market leader in the Business-to-business office supplies industry
  • Lead, coach and support a team of CX Agents in our Contact Centre
  • Support the Contact Centre Manager to deliver exceptional customer experience
Drive performance through coaching, quality monitoring, and capability development, while fostering a positive, inclusive, and strong team culture.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed seven days ago

Team Leader Sales & Help

at Allianz Partners

This is a Full time job

Brisbane QLD(Hybrid)
  • Complaints and Quality Analyst
  • Great Opportunity within Roadside Assistance Team
  • Must have strong quality and complaints experience
Complaints and Quality Analyst opportunity within Allianz Partners Roadside Assistance Team
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed one hour ago

Team Leader - Groups

at Helloworld Travel Limited
Be an early applicant

This is a Full time job

Southbank, Melbourne VIC
  • Staff Opportunities for Discounts on Travel
  • Fully Stocked Kitchen with Access to free Breakfast and Lunch options
  • Access to an on-site Private Gym
The Team Leader - Groups is responsible for leading, mentoring and developing a high-performing team of Groups Consultants
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
1h ago
Listed two hours ago

Key Accounts Supervisor

at Centurion
Be an early applicant

This is a Full time job

Perth Airport, Perth WA
  • Lead and develop a newly established Key Account Support team
  • Manage key customer relationships, escalations and service delivery
  • Drive SLA performance, retention and continuous service improvement
Lead a newly established Key Account Support team, strengthen customer relationships and drive service excellence across Centurion’s key accounts.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
2h ago
Listed eight days ago

Team Leader- Call Centre

at Pioneer Credit Ltd

This is a Full time job

Perth WA
  • Develop people, shape outcomes.
  • Professional growth without limits.
  • Thrive in a high-performance culture.
Take ownership of team performance, coach talented people and help deliver outstanding customer and business outcomes.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed eight days ago

Service Excellence and Operations Consultant

at Peritus Recruitment

This is a Contract/Temp job

Sydney NSW(Hybrid)
$125,000 – $130,000 per year
  • 18-month contract
  • Hybrid working arrangement, Sydney's CBD
  • $70/hr + Super
Lead a national medical college's member contact centre — manage CRM queues, KPIs and a frontline team. 18-month contract, strong path to permanent.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed nine days ago

Senior Manager, SPF Customer Service

at Australian Financial Complaints Authority Limited

This is a Contract/Temp job

Sydney NSW(Hybrid)
  • Establish an effective operating model and build team capability
  • Deliver an accessible, responsive and high-quality experience for consumers
  • 12-month max term contract initially
Lead the development of AFCA’s customer service capability for the Scams Prevention Framework.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed nine days ago

Senior Manager, SPF Customer Service

at Australian Financial Complaints Authority Limited

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Establish an effective operating model and build team capability
  • Deliver an accessible, responsive and high-quality experience for consumers
  • 12-month max term contract initially
Lead the development of AFCA’s customer service capability for the Scams Prevention Framework.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
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