at Optus
Blacktown, Sydney NSW
Join us for a fulfilling career delivering tailored solutions to customers. Embrace the future with us!
19h ago
Optus
(659 reviews)
Company Profile
Company overview
Website
Industry
Telecommunications & Internet Service Providers
Specialities
Telecommunications, Communications, Information technology, Entertainment services
Company size
5,001-10,000
Primary location
Macquarie Park, NSW, Australia
We're investing in our people, our communities, our networks, and a sustainable future. Our focus is on creating a better more connected future for Australia.
Jobs at Optus
Based on your search activityat Optus
Brisbane QLD
This role is based in Queensland and will involve travel across exchanges, data centres, CEV, FAN, HUB, mobile and customer sites.
17h ago
Our mission statement
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Featured
Challenge yourself. Change the game
Around here, every connection sparks something bigger. From tech spaces to retail floors, creative hubs to corporate offices and beyond, our people bring passion, innovation, and collaboration to everything they do. See what it feels like to be part of a network of connected people that are making a real impact.
Gallery photos
Reviews overview
3.4659 ratings in total
5
184
4
164
3
117
2
105
1
89
84%
60%
What’s it like working at Optus?
AI summary of recent reviews
Employees appreciate the excellent Optus campus with its facilities and amenities, as well as the supportive colleagues and positive team culture. The work/life balance is generally good with flexible hours and hybrid working arrangements, and there are career development opportunities available. Employee benefits, including service discounts and competitive pay for high performers, are also valued.
However, there are some potential challenges, including an inconsistent management approach with variable support from senior leaders, high sales pressure in retail roles with unrealistic targets, and frequent restructures that can affect job security. Some teams experience heavy workloads with limited resources, and training can be informal, making it challenging to navigate the organisation initially. Additionally, some employees feel compensation could be more competitive.
However, there are some potential challenges, including an inconsistent management approach with variable support from senior leaders, high sales pressure in retail roles with unrealistic targets, and frequent restructures that can affect job security. Some teams experience heavy workloads with limited resources, and training can be informal, making it challenging to navigate the organisation initially. Additionally, some employees feel compensation could be more competitive.
Recent reviews
1.0
retail consultant
Jul 2026Perth WA 6000Less than 1 year in the role, former employee
Great experience helping customers, but poor area managers and excessive sales pressure created.
The good thingsgood people you get to know.
The challengesOne of the biggest challenges was the constant pressure to meet sales and compliance targets. Performance was heavily measured using foot traffic, including people who simply walked through the store as a shortcut without any intention of shopping. At the end of the day, staff were questioned about why compliance interactions had not been completed with these individuals, even when they had not stopped or engaged with the team. This created unrealistic expectations and added unnecessary pressure to the role.One of the biggest challenges was the lack of support from Area Managers. Instead of coaching and helping store teams improve, communication was often negative and focused only on sales results.
There was constant pressure, with repeated comments that if sales didn't improve, rosters would be reviewed or CCTV footage would be checked to monitor staff interactions. Staff were also frequently told they were providing poor customer service simply because they hadn't made enough sales.
4.0
Digital Producer
Jul 2026Macquarie Park NSW 21133 to 4 years in the role, current employee
Modern setup, Helpful teams and lots of perks
The good thingsLearning at work
Agile setup
New phone (Samsung) launch discount
Transparency in workspace
Encourages to speak up on any risks and teams ready to help
3 days in office and 2 days at home
Flexible working hours
Additional hours spent at work get converted into Time In Leave
Bus transport to Macquarie Centre during lunch and before and after work hours
The challengesLot of work with under resources in some domains
Rigid mindset within some divisions where teams focussing on specific individuals to grow instead of everyone getting opportunities.
4.0
Cyber Security Specialist
Jul 2026North Ryde NSW 2113Less than 1 year in the role, current employee
Positive environment but with some challenges
The good thingsFantastic campus
Great culture
The challengesSometimes a bit of a chaotic management approach
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