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Director - Health and Disability Services Complaints Office

at PARTNER

This is a Full time job

Perth WA(Hybrid)
$277 276, a motor vehicle or allowance, plus super
  • Lead WA's independent health & disability complaints authority
  • Competitive salary $277,276 + super + vehicle allowance
  • Fixed-term 5-year appointment with real community impact
  • Lead WA's independent health & disability complaints authority
  • Competitive salary $277,276 + super + vehicle allowance
  • Fixed-term 5-year appointment with real community impact
A resilient and strategic leader is sought to lead the Health and Disability Services Complaints Office.
A resilient and strategic leader is sought to lead the Health and Disability Services Complaints Office.
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
Featured
Featured
Listed seven days ago

Manager, Complaints Resolution Branch, Clerk Grade 11/12

at NSW Ombudsman

This is a Full time job

Sydney NSW(Hybrid)
$149,739 – $173,174 per year
  • Great team environment and culture
  • Competitive salary and future growth opportunities within NSW Ombudsman
  • Close to public transport - office is adjacent to Town Hall Train Station
  • Great team environment and culture
  • Competitive salary and future growth opportunities within NSW Ombudsman
  • Close to public transport - office is adjacent to Town Hall Train Station
The Manager leads a work stream responsible for end-to-end complaint handling to support the delivery of the Ombudsman’s functions
The Manager leads a work stream responsible for end-to-end complaint handling to support the delivery of the Ombudsman’s functions
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
7d ago
7d ago
Listed twenty hours ago

Director - Health and Disability Services Complaints Office

at PARTNER

This is a Full time job

Perth WA(Hybrid)
$277 276, a motor vehicle or allowance, plus super
  • Lead WA's independent health & disability complaints authority
  • Competitive salary $277,276 + super + vehicle allowance
  • Fixed-term 5-year appointment with real community impact
  • Lead WA's independent health & disability complaints authority
  • Competitive salary $277,276 + super + vehicle allowance
  • Fixed-term 5-year appointment with real community impact
A resilient and strategic leader is sought to lead the Health and Disability Services Complaints Office.
A resilient and strategic leader is sought to lead the Health and Disability Services Complaints Office.
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
20h ago
20h ago
Listed one day ago

Senior Operational Specialist

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Sydney NSW(Hybrid)
Additional leave
  • Respond to one of the fastest growing issues impacting Australians - Scams
  • Opportunity to design from the ground up
  • Hybrid and flexible working from our state-of-the-art CBD offices
  • Respond to one of the fastest growing issues impacting Australians - Scams
  • Opportunity to design from the ground up
  • Hybrid and flexible working from our state-of-the-art CBD offices
Play a critical role in designing & embedding end-to-end case management framework that will underpin our Scams External Dispute Resolution capability
Play a critical role in designing & embedding end-to-end case management framework that will underpin our Scams External Dispute Resolution capability
subClassification: OtherOther
classification: Consulting & Strategy(Consulting & Strategy)
1d ago
1d ago
Listed eighteen days ago

Complaints Resolution Manager

at Handy Finance

This is a Full time job

Adelaide SA
  • Lead AFCA and IDR disputes within a fast-growing consumer finance fintech
  • Career progression and leadership opportunities in a high-performing environment
  • Modern Adelaide CBD office with competitive salary and supportive culture teams
  • Lead AFCA and IDR disputes within a fast-growing consumer finance fintech
  • Career progression and leadership opportunities in a high-performing environment
  • Modern Adelaide CBD office with competitive salary and supportive culture teams
Join Handy Finance as a Complaints Resolution Manager managing AFCA and customer disputes within a fast-growing fintech offering strong career growth.
Join Handy Finance as a Complaints Resolution Manager managing AFCA and customer disputes within a fast-growing fintech offering strong career growth.
subClassification: MortgagesMortgages
classification: Banking & Financial Services(Banking & Financial Services)
18d ago
18d ago
Listed three days ago

Insurance Complaints Handler

at Hays | Insurance

This is a Contract/Temp job

Melbourne VIC(Hybrid)
Competitive hourly rate + Super
  • Real impact on business improvement
  • Broad exposure in a global insurance environment
  • Strong culture with flexibility and career potential
  • Real impact on business improvement
  • Broad exposure in a global insurance environment
  • Strong culture with flexibility and career potential
Manage complex complaints in a global insurer, drive process improvements, and gain broad exposure in a flexible, collaborative environment.
Manage complex complaints in a global insurer, drive process improvements, and gain broad exposure in a flexible, collaborative environment.
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
3d ago
3d ago
Listed fifteen days ago

Complaints & Investigations Lead

at PeopleKind Group

This is a Part time job

Burswood, Perth WA(Hybrid)
  • Play a critical part in upholding the rights of people we support
  • Support a variety of different subsidiaries within PeopleKind Group
  • Work with supportive leadership and enjoy genuine autonomy
  • Play a critical part in upholding the rights of people we support
  • Support a variety of different subsidiaries within PeopleKind Group
  • Work with supportive leadership and enjoy genuine autonomy
The Complaints and Investigations Lead will play a critical role in strengthening how we deliver safe, high quality services to the WA community
The Complaints and Investigations Lead will play a critical role in strengthening how we deliver safe, high quality services to the WA community
subClassification: OtherOther
classification: Community Services & Development(Community Services & Development)
15d ago
15d ago
Listed seventeen days ago

Complaints Officer / Complaints Specialist

at Mortgage House

This is a Full time job

North Sydney, Sydney NSW
  • Join a growing and respected non-bank lender
  • Manage varied complaints and AFCA-related matters
  • Build your career in financial services dispute resolution
  • Join a growing and respected non-bank lender
  • Manage varied complaints and AFCA-related matters
  • Build your career in financial services dispute resolution
Manage customer complaints and AFCA matters, delivering fair, compliant and timely outcomes within a growing non-bank lender.
Manage customer complaints and AFCA matters, delivering fair, compliant and timely outcomes within a growing non-bank lender.
subClassification: Compliance & RiskCompliance & Risk
classification: Banking & Financial Services(Banking & Financial Services)
17d ago
17d ago
Listed nine days ago

Director, Complaints and Client Services

at Health and Community Services Directorate

This is a Full time job

Canberra ACT
$149,172 - $167,151
  • Lead complaints and reviews to deliver fair, transparent outcomes
  • Provide strategic advice and drive service improvement across CYF
  • Engage stakeholders to resolve complex, sensitive client matters
  • Lead complaints and reviews to deliver fair, transparent outcomes
  • Provide strategic advice and drive service improvement across CYF
  • Engage stakeholders to resolve complex, sensitive client matters
Do you want to grow your career within the ACT government?
Do you want to grow your career within the ACT government?
subClassification: OtherOther
classification: Community Services & Development(Community Services & Development)
9d ago•Expiring
9d ago•Expiring
Listed eighteen days ago

Customer Dispute Resolution Case Manager

at Auto & General

This is a Full time job

North Lakes, Brisbane QLD
  • Variety of career development opportunities
  • Discounts on insurance products, retail outlets and gyms
  • Award-winning Workplace Giving program
  • Variety of career development opportunities
  • Discounts on insurance products, retail outlets and gyms
  • Award-winning Workplace Giving program
Lead complaint investigations, balancing customer advocacy/vulnerability with regulatory compliance & business positions.
Lead complaint investigations, balancing customer advocacy/vulnerability with regulatory compliance & business positions.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
18d ago
18d ago
Listed one day ago

Senior Operational Specialist

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Melbourne VIC(Hybrid)
Additional leave!
Play a critical role in designing & embedding end-to-end case management framework that will underpin our Scams External Dispute Resolution capability
Play a critical role in designing & embedding end-to-end case management framework that will underpin our Scams External Dispute Resolution capability
subClassification: OtherOther
classification: Consulting & Strategy(Consulting & Strategy)
1d ago
1d ago
Listed two days ago

Team Leader, Remediation

at Optus

This is a Full time job

Docklands, Melbourne VIC(Hybrid)
  • Lead customer remediation at Optus
  • Drive outcomes across risk, compliance, and customer advocacy
  • Hybrid work arrangements
  • Lead customer remediation at Optus
  • Drive outcomes across risk, compliance, and customer advocacy
  • Hybrid work arrangements
Lead complex customer remediation and a specialist team, driving high‑impact resolutions while managing risk and improving customer outcomes.
Lead complex customer remediation and a specialist team, driving high‑impact resolutions while managing risk and improving customer outcomes.
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago•Expiring
2d ago•Expiring
Listed twenty days ago

Complaints and Safeguarding officer

at Family Spirit Limited

This is a Full time job

Bankstown, Sydney NSW
  • Competitive salary
  • Opportunity to enhance your management and leadership skills
  • Join a mission-driven team
  • Competitive salary
  • Opportunity to enhance your management and leadership skills
  • Join a mission-driven team
Opportunity for an experienced complaints and safeguarding manager to join our team at Family Spirit
Opportunity for an experienced complaints and safeguarding manager to join our team at Family Spirit
subClassification: Child Welfare, Youth & Family ServicesChild Welfare, Youth & Family Services
classification: Community Services & Development(Community Services & Development)
20d ago
20d ago
Listed seven days ago

Complaint Handlers

at Sharp & Carter Business Support

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Hybrid | Melbourne CBD
  • $40 - $50 ph + superannuation (dependent on experience)
  • Financial Services / Superannuation Experience Necessary
  • Hybrid | Melbourne CBD
  • $40 - $50 ph + superannuation (dependent on experience)
  • Financial Services / Superannuation Experience Necessary
Join a leading super fund as a Complaint Handler, managing complex cases and supporting members with fair, timely and compliant outcomes.
Join a leading super fund as a Complaint Handler, managing complex cases and supporting members with fair, timely and compliant outcomes.
Recruited byOlivia Howard
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
7d ago
Listed four days ago

Customer Resolution Officer

at DFP Recruitment

This is a Contract/Temp job

Perth WA
AUD 45 - 50 per hour
Handled escalated customer complaints, liaising with stakeholders to resolve issues, track cases, improve processes for efficient, timely outcomes.
Handled escalated customer complaints, liaising with stakeholders to resolve issues, track cases, improve processes for efficient, timely outcomes.
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
4d ago
4d ago
Listed nine days ago

Member Resolution Specialist

at RACWA

This is a Full time job

West Perth, Perth WA(Hybrid)
  • Manage and resolve member complaints and enquiries through Complaints Pro
  • Flexible working arrangements including WFH options & from our West Perth office
  • Free roadside assistance, Insurance product discounts and more
  • Manage and resolve member complaints and enquiries through Complaints Pro
  • Flexible working arrangements including WFH options & from our West Perth office
  • Free roadside assistance, Insurance product discounts and more
You'll work across the Insurance Claims division to investigate & resolve complaints, provide meaningful insights & help drive continuous improvements
You'll work across the Insurance Claims division to investigate & resolve complaints, provide meaningful insights & help drive continuous improvements
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
9d ago
9d ago
Listed nine days ago

Customer Resolutions & Compliance Specialist

at Freedom

This is a Full time job

North Ryde, Sydney NSW(Hybrid)
  • Opportunities to learn and build valuable experience within a well-known brand
  • Certified Great Place to Work 2025 and Retail Employer of the Year Winner
  • Great working environment and collaborative team
  • Opportunities to learn and build valuable experience within a well-known brand
  • Certified Great Place to Work 2025 and Retail Employer of the Year Winner
  • Great working environment and collaborative team
This is an opportunity to join a supportive and dynamic environment
This is an opportunity to join a supportive and dynamic environment
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
9d ago
Listed ten hours ago

Member Resolutions Officer - Insurance

at AustralianSuper
Be an early applicant

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Make a difference. Drive outcomes that impact millions of Australians.
  • Join a fast paced and growing team with a global reach
  • 12-month opportunity with hybrid working
  • Make a difference. Drive outcomes that impact millions of Australians.
  • Join a fast paced and growing team with a global reach
  • 12-month opportunity with hybrid working
This 12-month opportunity reports to the Manager Member Resolutions, the Member Resolution Officer
This 12-month opportunity reports to the Manager Member Resolutions, the Member Resolution Officer
subClassification: OtherOther
classification: Banking & Financial Services(Banking & Financial Services)
10h ago
10h ago
Listed fourteen days ago

IDR Manager

at Petcover Aust Pty Ltd
Be an early applicant

This is a Full time job

Tullamarine, Melbourne VIC
IDR/EDR Manager leading fair, timely complaint resolution, meeting RG271/AFCA standards and turning customer insights into real change.
IDR/EDR Manager leading fair, timely complaint resolution, meeting RG271/AFCA standards and turning customer insights into real change.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
14d ago
14d ago
Listed ten days ago

Dispute Assessment Officer

at Department of Government Services Victoria

This is a Full time job

Melbourne VIC
$81,496 - $98,955 + Superannuation
  • Get involved in building a modern and innovative government department
  • Build connections across the Victorian Public Sector
  • Ongoing role
  • Get involved in building a modern and innovative government department
  • Build connections across the Victorian Public Sector
  • Ongoing role
The Dispute Settlement Centre of Victoria provides a range of alternative dispute resolution services to the Victorian community.
The Dispute Settlement Centre of Victoria provides a range of alternative dispute resolution services to the Victorian community.
subClassification: OtherOther
classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago•Expiring
10d ago•Expiring
Listed four days ago

Senior Complaints Specialist - IDR/EDR

at Stake
Be an early applicant

This is a Full time job

Sydney NSW(Hybrid)
Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an...
Stake is looking for a Senior Complaints Specialist - IDR/EDR to join us at our Sydney CBD HQ, with a flexible hybrid working model. We’re an...
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
4d ago
4d ago
Listed nine days ago

External Dispute Resolution (EDR) Officer

at CBUS Super

This is a Full time job

Melbourne VIC(Hybrid)
  • Permanent full time position
  • Hybrid working | Modern and accessible office in Melbourne CBD
  • Make a real impact supporting members through complex AFCA complaints
  • Permanent full time position
  • Hybrid working | Modern and accessible office in Melbourne CBD
  • Make a real impact supporting members through complex AFCA complaints
Manage AFCA complaints end to end, delivering fair, timely outcomes and improving member experience at CBUS.
Manage AFCA complaints end to end, delivering fair, timely outcomes and improving member experience at CBUS.
subClassification: SuperannuationSuperannuation
classification: Insurance & Superannuation(Insurance & Superannuation)
9d ago•Expiring
9d ago•Expiring
Listed one day ago

Team Lead – Dispute Resolution Manager

at DXC providing claims management services
Be an early applicant

This is a Full time job

Melbourne VIC
  • Lead, coach and develop a team of Dispute Resolution Managers
  • Provide day-to-day operational support, guidance and escalation management
  • Oversee the management of disputes across the workers compensation portfolio
  • Lead, coach and develop a team of Dispute Resolution Managers
  • Provide day-to-day operational support, guidance and escalation management
  • Oversee the management of disputes across the workers compensation portfolio
This is a fantastic opportunity for someone who enjoys coaching and developing teams & building strong stakeholder relationships.
This is a fantastic opportunity for someone who enjoys coaching and developing teams & building strong stakeholder relationships.
subClassification: Workers' CompensationWorkers' Compensation
classification: Insurance & Superannuation(Insurance & Superannuation)
1d ago
1d ago
Listed one day ago

Workplace Relations Specialist

at Swissport

This is a Full time job

Melbourne Airport, Melbourne VIC
  • Permanent Full Time Opportunity
  • Supportive team that values collaboration and fosters a positive culture!
  • Experience a dynamic work environment where no two days are the same
  • Permanent Full Time Opportunity
  • Supportive team that values collaboration and fosters a positive culture!
  • Experience a dynamic work environment where no two days are the same
Drive workplace relations with real impact!
Drive workplace relations with real impact!
subClassification: Industrial & Employee RelationsIndustrial & Employee Relations
classification: Human Resources & Recruitment(Human Resources & Recruitment)
1d ago
1d ago
Listed twenty one days ago

Complaints & Quality Assurance Officer

at DWF (Australia)

This is a Full time job

Sydney NSW
  • Influence claims outcomes and governance at a senior level
  • Make a tangible impact through continuous improvement
  • Competitive salary, benefits and a commitment to your ongoing learning
  • Influence claims outcomes and governance at a senior level
  • Make a tangible impact through continuous improvement
  • Competitive salary, benefits and a commitment to your ongoing learning
Play a key role in lifting claims quality and customer outcomes.
Play a key role in lifting claims quality and customer outcomes.
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
21d ago
21d ago
Listed eleven days ago

External Dispute Resolution Specialist

at Suncorp

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
11d ago
11d ago
Listed fourteen days ago

Dispute Resolution Specialist

at Allianz Australia Insurance Ltd

This is a Full time job

Brisbane QLD(Hybrid)
  • Inclusive Culture: Join a supportive, open-minded team!
  • Work-life balance: Enjoy our flexible, hybrid work arrangements!
  • Career Development: Access mentoring, development and mobility opportunities!
  • Inclusive Culture: Join a supportive, open-minded team!
  • Work-life balance: Enjoy our flexible, hybrid work arrangements!
  • Career Development: Access mentoring, development and mobility opportunities!
Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code.
Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
14d ago
14d ago
Listed sixteen hours ago

Complaints Case Review Officer

at AASW
Be an early applicant

This is a Part time job

North Melbourne, Melbourne VIC(Hybrid)
  • Hybrid office and Remote
  • Part time flexible 2- or 3-days p/week
  • Fixed term 12 months [possible extension]
  • Hybrid office and Remote
  • Part time flexible 2- or 3-days p/week
  • Fixed term 12 months [possible extension]
Do you love resolving complex complaints? This could be the one for you!
Do you love resolving complex complaints? This could be the one for you!
subClassification: Psychology, Counselling & Social WorkPsychology, Counselling & Social Work
classification: Healthcare & Medical(Healthcare & Medical)
16h ago
16h ago
Listed four days ago

Senior Project Officer

at Department of Communities and Justice

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
129464
  • Ongoing, Full-time position with Homes NSW
  • Lead complaints resolution and service delivery outcomes
  • Drive service improvement and stakeholder engagement
  • Ongoing, Full-time position with Homes NSW
  • Lead complaints resolution and service delivery outcomes
  • Drive service improvement and stakeholder engagement
Senior Project Officer opportunity with Homes NSW. Lead complaints resolution, stakeholder engagement and service improvement
Senior Project Officer opportunity with Homes NSW. Lead complaints resolution, stakeholder engagement and service improvement
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
4d ago
4d ago
Listed seven days ago

Team Leader - Member Advocacy

at Brighter Super

This is a Contract/Temp job

Brisbane QLD(Hybrid)
  • Make a real difference in a purpose‑driven, member‑first organisation
  • Step into a hands‑on leadership role with genuine influence and visibility
  • Own the frontline of member advocacy and resolution
  • Make a real difference in a purpose‑driven, member‑first organisation
  • Step into a hands‑on leadership role with genuine influence and visibility
  • Own the frontline of member advocacy and resolution
Drive the delivery of high‑quality member resolutions while leading and developing a high‑performing team
Drive the delivery of high‑quality member resolutions while leading and developing a high‑performing team
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders
classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
7d ago
Listed one day ago

Customer Resolution Specialist

at Think Renewable

This is a Full time job

Sydney NSW(Hybrid)
$80,000 per year
  • Fast-paced role suited to proactive problem-solvers who enjoy variety
  • Help improve processes and shape customer experience across the business
  • Fun, social and high-performing culture with regular team celebrations
  • Fast-paced role suited to proactive problem-solvers who enjoy variety
  • Help improve processes and shape customer experience across the business
  • Fun, social and high-performing culture with regular team celebrations
Join a fast-growing renewable energy company | Hybrid role | Manage escalated customer cases in a fun CBD office!
Join a fast-growing renewable energy company | Hybrid role | Manage escalated customer cases in a fun CBD office!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed nineteen hours ago

Student Case Coordinator

at The University of Queensland

This is a Full time job

St Lucia, Brisbane QLD
$104616 - $113920 p.a. + 17% super + leave loading
  • Shape fair student outcomes in dynamic grievance and conduct cases
  • Apply policy expertise to deliver clear, evidence based decisions
  • Join a collaborative team driving consistent student outcomes
  • Shape fair student outcomes in dynamic grievance and conduct cases
  • Apply policy expertise to deliver clear, evidence based decisions
  • Join a collaborative team driving consistent student outcomes
Champion a consistent student experience, coordinate complaints and grievance cases with sound judgement and care at UQ.
Champion a consistent student experience, coordinate complaints and grievance cases with sound judgement and care at UQ.
subClassification: Student ServicesStudent Services
classification: Education & Training(Education & Training)
19h ago
19h ago
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