Complaints Manager Jobs (with Salaries)

Are you a people leader with a talent for problem-solving and developing people?
Do you thrive on leading teams to achieve impactful outcomes?
Are you ready to apply your analytical skills to drive fair resolutions?

We are looking for an experienced people leader with dispute resolution expertise to join our collaborative team on a 12-month fixed term contract.

10h ago

Listed twenty two days ago

Complaint Resolution Specialist

at DebtManagers Services Pty Limited

Immediate start

This is a Full time job

Springwood, Brisbane QLD

$75k-$80k + annual bonus + super

Join a business growing fast across two countries.
Work with leaders who care about their customers as much as their results.
Develop expertise in disputes & compliance with a team that backs you.

We’ve built a successful business across Australia and NZ by understanding people and their situations. Complaints are where that matters most.

22d ago

Listed fourteen days ago

Complaints Specialist

at Talent

This is a Contract/Temp job

Mascot, Sydney NSW(Hybrid)

Aviation Industry
Sydney Based
8m FTC

Join a leading aviation organisation in Sydney as a Complaints Specialist. 8 month FTC, hybrid working, competitive salary + 14% super!

14d ago

Listed twenty two days ago

Investigations Officer

at Energy & Water Ombudsman NSW

This is a Contract/Temp job

Sydney NSW(Hybrid)

-

Full-time, 12-month fixed-term contract with the potential to be permanent
Flexible hybrid working environment (3 days working from home)
Investigate and resolve complex energy and water complaints

Resolve complex energy and water complaints through fair, independent dispute resolution, using strong communication, negotiation and case management.

22d ago

Listed twelve days ago

Manager, Dispute Resolution, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)

Lead a team to resolve scam complaints fairly, thoroughly and on time
Contribute to meaningful work supporting people impacted by scams
Be part of world first legislation to strengthen consumer protections

Lead a team resolving complex scam complaints and help shape a new era of consumer protection in Australia.

12d ago

Listed twelve days ago

Manager, Dispute Resolution, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)

Lead a team to resolve scam complaints fairly, thoroughly and on time
Contribute to meaningful work supporting people impacted by scams
Be part of world first legislation to strengthen consumer protections

Lead a team resolving complex scam complaints and help shape a new era of consumer protection in Australia.

12d ago

Listed twelve days ago

Manager, Triage, Assessment & Prioritisation, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)

Lead a team responsible for assessing scam complaints
Contribute to meaningful work supporting people impacted by scams
Be part of world first legislation to strengthen consumer protections

Lead a team helping consumers navigate scam complaints when they need support most.

12d ago

Listed twenty one days ago

Complaints Team Leader

at The Warranty Group

This is a Full time job

Hawthorn East, Melbourne VIC(Hybrid)

Modern Hawthorn East office - hybrid working + extra recharge/cultural days off
Lead, develop and coach a small team of Complaints Officers
Own the complaints function, oversee complex complaints through to resolution

Rare opportunity that has a combination of customer advocacy, client management, operational improvement and leadership | Great Place to Work

21d ago

Listed twenty days ago

Complaint Resolution Specialist

at DebtManagers Services Pty Limited

Immediate start

This is a Full time job

Springwood, Brisbane QLD

$75k-$80k + annual bonus + super

Join a business growing fast across two countries.
Work with leaders who care about their customers as much as their results.
Develop expertise in disputes & compliance with a team that backs you.

We’ve built a successful business across Australia and NZ by understanding people and their situations. Complaints are where that matters most.

20d ago

Listed twenty eight days ago

Internal Dispute Resolution Representative

at Pioneer Credit Ltd

This is a Full time job

Perth WA

Build valuable experience in a highly regulated industry.
Work closely with leaders across risk, compliance and operations.
Work in a role that combines investigation, analysis and strategy.

Investigate customer complaints, resolve disputes, and support compliance while delivering fair customer outcomes.

28d ago•Expiring

Listed nine days ago

Complaints Resolution Investigator

at EnergyAustralia Services Pty Ltd

This is a Full time job

Docklands, Melbourne VIC(Hybrid)

Salary + Superannuation + Annual Incentive Program

Discounts on your energy bills for you, your friends and family
Negotiate fair resolutions with customers and ombudsman case officers
Manage assigned caseloads from lodgement through to resolution

Conduct investigations into complaints escalated to external dispute resolution across billing, metering, accounts and customer interactions

9d ago•Expiring

Listed nine days ago

Complaints and Compliance Manager

at Downer EDI Limited

This is a Full time job

Camberwell, Melbourne VIC

See Your Impact - Contribute to projects that shape Australia.
Invest in Your Future - Benefit from skills recognition, career mapping, and L&D
Enjoy Perks@Downer - healthcare discounts, great savings and retail purchases.

We have an opportunity for a Complaints and Compliance Manager to join our Homes Victoria team.

9d ago

Listed twelve days ago

Manager, Triage, Assessment & Prioritisation, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)

Lead a team responsible for assessing scam complaints
Contribute to meaningful work supporting people impacted by scams
Be part of world first legislation to strengthen consumer protections

Lead a team helping consumers navigate scam complaints when they need support most.

12d ago

Listed sixteen days ago

Complaint Lead

at EDA Group

This is a Full time job

Maroochydore, Sunshine Coast QLD(Hybrid)

Competitive salary plus annual bonus potential!

Join our fun, energetic insurance team and lead complaints, champion customer outcomes and drive meaningful improvements!

16d ago

Listed twelve days ago

Senior Manager, Triage, Assessment & Prioritisation, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)

Lead the front door of Australia’s new scams dispute resolution scheme
Help shape how consumers affected by scams are supported
Contribute to the strategic direction of the scams program

Lead the front door of Australia’s new scams dispute resolution scheme and help shape how consumers affected by scams are supported.

12d ago

Listed twelve days ago

Senior Manager, Dispute Resolution, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)

Lead the resolution of scam complaints ensuring fair and timely outcomes
Contribute to the strategic direction of the scams program
Be part of world first legislation to strengthen consumer protections

Lead the establishment of a new dispute resolution function and help shape Australia’s world-first response to scam complaints.

12d ago

Listed twenty days ago

External Dispute Resolution Case Manager

at ING

This is a Full time job

Sydney NSW(Hybrid)

40% work from home.
Discounted ING Health Insurance.
An additional Rest Day to support your wellbeing.

Manage complex AFCA disputes and scam complaints, delivering fair customer outcomes while shaping business improvement.

20d ago

Listed twelve days ago

Senior Manager, Triage, Assessment & Prioritisation, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)

Lead the front door of Australia’s new scams dispute resolution scheme
Help shape how consumers affected by scams are supported
Contribute to the strategic direction of the scams program

Lead the front door of Australia’s new scams dispute resolution scheme and help shape how consumers affected by scams are supported.

12d ago

Listed twelve days ago

Senior Manager, Dispute Resolution, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)

Lead the resolution of scam complaints ensuring fair and timely outcomes
Contribute to the strategic direction of the scams program
Be part of world first legislation to strengthen consumer protections

Lead the establishment of a new dispute resolution function and help shape Australia’s world-first response to scam complaints.

12d ago

Listed fourteen hours ago

Senior Resolutions Specialist

at Hays | Office Support

Be an early applicant

This is a Contract/Temp job

Darwin NT

Competitive salary package
Work on complex investigations and customer resolutions
Join one of the Northern Territory's most recognised organisations

Investigate and resolve complex customer matters for a leading NT organisation. Ideal for complaints, investigations, or case management professionals

14h ago

Listed fifteen days ago

Case Manager

at Auto & General

This is a Full time job

Toowong, Brisbane QLD(Hybrid)

Variety of career development opportunities
Enjoy Family Fun Day and Annual Celebration events
Discounts on insurance products, retail outlets and gyms

EDR Case Manager: Drive customer resolutions! Investigate and manage external disputes to deliver fair outcomes and safeguard our brand.

15d ago

1,407 complaints manager jobs in Australia

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