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This is a featured job

Client Remediation Officer (Customer Resolution Specialist)

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD
  • Monday - Friday only! No evening, weekend shifts or travel required!
  • Boost your take-home pay with employee benefits and novated leasing
  • Modern King Street office with great facilities & close to public transport
  • Monday - Friday only! No evening, weekend shifts or travel required!
  • Boost your take-home pay with employee benefits and novated leasing
  • Modern King Street office with great facilities & close to public transport
Own client cases end-to-end, from intake to resolution. Drive fair, timely outcomes and help shape a brand-new remediation function!
Own client cases end-to-end, from intake to resolution. Drive fair, timely outcomes and help shape a brand-new remediation function!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Featured
This is a featured job

External Dispute Resolution Consultant

at HomeStart
Be an early applicant

This is a Full time job

Adelaide SA(Hybrid)
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
subClassification: Client ServicesClient Services
classification: Banking & Financial Services(Banking & Financial Services)
Featured
Featured
Listed five days ago

Customer Complaints and Resolution Officer

at Department of Transport and Major Infrastructure

This is a Full time job

Innaloo, Perth WA
$86,439 – $92,795 per year
  • Impactful government role
  • Flexible work & strong benefits
  • Career growth opportunities
  • Impactful government role
  • Flexible work & strong benefits
  • Career growth opportunities
Resolve complex customer complaints, manage escalations, and support towing regulation governance while delivering high-quality service and advice.
Resolve complex customer complaints, manage escalations, and support towing regulation governance while delivering high-quality service and advice.
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
5d ago
5d ago
Listed four hours ago

Member Resolutions Officer - Administration

at AustralianSuper
Be an early applicant

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • 12-month opportunity
  • Hybrid working arrangements
  • Superannuation experience essential
  • 12-month opportunity
  • Hybrid working arrangements
  • Superannuation experience essential
Help resolve member complaints fairly and effectively, delivering better outcomes and experiences at Australia's largest super fund.
Help resolve member complaints fairly and effectively, delivering better outcomes and experiences at Australia's largest super fund.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
4h ago
4h ago
Listed twelve days ago

Complaints Officer

at SGUA

This is a Full time job

Perth WA(Hybrid)
  • Competitive remuneration + an annual incentive program.
  • A truly flexible/hybrid working model.
  • A collaborative, supportive, and innovative team.
  • Competitive remuneration + an annual incentive program.
  • A truly flexible/hybrid working model.
  • A collaborative, supportive, and innovative team.
We've got an exciting opportunity for an Insurance Complaints professional to join the team!
We've got an exciting opportunity for an Insurance Complaints professional to join the team!
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
12d ago
12d ago
Listed fifteen days ago

Complaints Officer

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD
  • Modern King Street office with great facilities & close to public transport
  • Boost your take-home pay with employee benefits and novated leasing
  • Join a growing aged care provider where your impact is seen and valued
  • Modern King Street office with great facilities & close to public transport
  • Boost your take-home pay with employee benefits and novated leasing
  • Join a growing aged care provider where your impact is seen and valued
Drive efficient resolution of commission complaints with precision, streamlined processes, and exceptional organisational skills.
Drive efficient resolution of commission complaints with precision, streamlined processes, and exceptional organisational skills.
subClassification: OtherOther
classification: Administration & Office Support(Administration & Office Support)
15d ago
15d ago
Listed seven days ago

Advisor, Student Complaints

at Robert Half

This is a Contract/Temp job

Ultimo, Sydney NSW(Hybrid)
$50 - $60 p.h. + Super
Advise students throughout the complaints process at a leading university
Advise students throughout the complaints process at a leading university
subClassification: Administrative AssistantsAdministrative Assistants
classification: Administration & Office Support(Administration & Office Support)
7d ago
7d ago
Listed twelve days ago

Complaints Management Specialist

at Crown Resorts Limited

This is a Full time job

Southbank, Melbourne VIC
Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating
Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
12d ago
Listed one day ago

Manager, Triage and Resolution

at Office of the Health Ombudsman

This is a Part time job

Brisbane QLD
  • Manage the efficient and effective delivery and coordination of a team
  • Oversee the team’s efficient management
  • Oversee the efficient management and triaging of health service complaints
  • Manage the efficient and effective delivery and coordination of a team
  • Oversee the team’s efficient management
  • Oversee the efficient management and triaging of health service complaints
The Manager, Triage and Resolution is responsible for the co-ordination and management of the Triage and Resolution Team
The Manager, Triage and Resolution is responsible for the co-ordination and management of the Triage and Resolution Team
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed seven days ago

Insurance Dispute Resolutions Officer

at MAYDAY Recruitment

This is a Full time job

Sydney NSW(Hybrid)
$80,000 - $100,000 plus super
Managing complaints end-to-end while ensuring compliance with regulatory standards and internal frameworks.
Managing complaints end-to-end while ensuring compliance with regulatory standards and internal frameworks.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
7d ago
7d ago
Listed two days ago

Complaints and Oversight Officer (356197)

at Department of Justice

This is a Full time job

Hobart TAS
$83,011.00 to $95,547.00 pro rata per annum
  • Assess and audit misconduct matters and prepare reports under the Act.
  • Manage and monitor misconduct records in complaints systems and databases.
  • Maintain relationships with stakeholders and liaise with officers.
  • Assess and audit misconduct matters and prepare reports under the Act.
  • Manage and monitor misconduct records in complaints systems and databases.
  • Maintain relationships with stakeholders and liaise with officers.
Manage misconduct complaints by analysing, triaging and assessing matters, auditing authorities, maintaining databases and stakeholder communication.
Manage misconduct complaints by analysing, triaging and assessing matters, auditing authorities, maintaining databases and stakeholder communication.
subClassification: Government - StateGovernment - State
classification: Government & Defence(Government & Defence)
2d ago
2d ago
Listed six days ago

Client Remediation Officer (Customer Resolution Specialist)

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD
  • Monday - Friday only! No evening, weekend shifts or travel required!
  • Boost your take-home pay with employee benefits and novated leasing
  • Modern King Street office with great facilities & close to public transport
  • Monday - Friday only! No evening, weekend shifts or travel required!
  • Boost your take-home pay with employee benefits and novated leasing
  • Modern King Street office with great facilities & close to public transport
Own client cases end-to-end, from intake to resolution. Drive fair, timely outcomes and help shape a brand-new remediation function!
Own client cases end-to-end, from intake to resolution. Drive fair, timely outcomes and help shape a brand-new remediation function!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
6d ago
Listed nine days ago

Head of Service Complaints

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
NFP Salary Packaging
  • Build trust, accountability and fairness at the heart of AFCA
  • Lead and influence AFCA's service complaints function and service model
  • Hybrid working from our state-of-the-art CBD office, award winning culture
  • Build trust, accountability and fairness at the heart of AFCA
  • Lead and influence AFCA's service complaints function and service model
  • Hybrid working from our state-of-the-art CBD office, award winning culture
Head of Service Complaints at AFCA in Sydney, leading the internal service complaints function to ensure independence, integrity, and transparency.
Head of Service Complaints at AFCA in Sydney, leading the internal service complaints function to ensure independence, integrity, and transparency.
subClassification: General/Business Unit ManagerGeneral/Business Unit Manager
classification: CEO & General Management(CEO & General Management)
9d ago
9d ago
Listed four hours ago

External Dispute Resolution Consultant

at HomeStart
Be an early applicant

This is a Full time job

Adelaide SA(Hybrid)
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
subClassification: Client ServicesClient Services
classification: Banking & Financial Services(Banking & Financial Services)
4h ago
4h ago
Listed nine days ago

Head of Service Complaints

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
NFP Salary Packaging Benefits and Extra Leave
  • Build trust, accountability and fairness at the heart of AFCA
  • Lead and influence AFCA’s service complaints function and service model
  • Hybrid working from our state-of-the-art CBD offices, exceptional culture
  • Build trust, accountability and fairness at the heart of AFCA
  • Lead and influence AFCA’s service complaints function and service model
  • Hybrid working from our state-of-the-art CBD offices, exceptional culture
Head of Service Complaints at AFCA in Melbourne, leading the internal service complaints function to ensure independence, integrity, and transparency.
Head of Service Complaints at AFCA in Melbourne, leading the internal service complaints function to ensure independence, integrity, and transparency.
subClassification: General/Business Unit ManagerGeneral/Business Unit Manager
classification: CEO & General Management(CEO & General Management)
9d ago
9d ago
Listed seven days ago

Manager, Student Complaints

at Robert Half

This is a Contract/Temp job

Ultimo, Sydney NSW(Hybrid)
$60 - $70 p.h. + Super
Lead the complaints resolution team for a leading university.
Lead the complaints resolution team for a leading university.
subClassification: Administrative AssistantsAdministrative Assistants
classification: Administration & Office Support(Administration & Office Support)
7d ago
7d ago
Listed ten days ago

Resolutions Specialist

at Australian Retirement Trust

This is a Full time job

Melbourne VIC(Hybrid)
  • You'll get 14 super as standard, to help your future come alive.
  • Unleash your potential and build a career with purpose and impact
  • Enjoy WFH flexibility or work from our purpose-built Hubs
  • You'll get 14 super as standard, to help your future come alive.
  • Unleash your potential and build a career with purpose and impact
  • Enjoy WFH flexibility or work from our purpose-built Hubs
Take hold of a monster opportunity and join our External Dispute Resolutions Team as a Resolutions Specialist.
Take hold of a monster opportunity and join our External Dispute Resolutions Team as a Resolutions Specialist.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
10d ago
10d ago
Listed one day ago

Investigations Team Manager

at Energy and Water Ombudsman (Victoria)

This is a Full time job

Melbourne VIC(Hybrid)
  • Are you a people leader with problem-solving and developing people skills?
  • Do you thrive on leading teams to achieve impactful outcomes?
  • Are you ready to apply your analytical skills to drive fair resolutions?
  • Are you a people leader with problem-solving and developing people skills?
  • Do you thrive on leading teams to achieve impactful outcomes?
  • Are you ready to apply your analytical skills to drive fair resolutions?
We are looking for an experienced people leader with dispute resolution expertise to join our extraordinary and close-knit team.
We are looking for an experienced people leader with dispute resolution expertise to join our extraordinary and close-knit team.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
1d ago
1d ago
Listed five days ago

Feedback and Complaints Officer

at Meli

This is a Part time job

Geelong, South West Coast VIC
$101, 032 p/a (pro-rata) + Super + Salary Packagin
  • Play a key role in ensuring feedback is heard, respected, and acted on
  • Work in a values-driven, supportive team focused on continuous improvement
  • Flexible 0.8 FTE role designed to support work life balance
  • Play a key role in ensuring feedback is heard, respected, and acted on
  • Work in a values-driven, supportive team focused on continuous improvement
  • Flexible 0.8 FTE role designed to support work life balance
Make a real difference by strengthening client voice and service quality in a values-driven community organisation.
Make a real difference by strengthening client voice and service quality in a values-driven community organisation.
subClassification: Child Welfare, Youth & Family ServicesChild Welfare, Youth & Family Services
classification: Community Services & Development(Community Services & Development)
5d ago
5d ago
Listed six days ago

Resolution Specialist

at Australian Retirement Trust

This is a Full time job

Sydney NSW(Hybrid)
Base +14% Super
  • You'll get 14 super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent train
  • Balance your work between WFH in person days
  • You'll get 14 super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent train
  • Balance your work between WFH in person days
Manage complex insurance disputes, including AFCA matters, partnering with stakeholders to deliver fair, compliant outcomes for members.
Manage complex insurance disputes, including AFCA matters, partnering with stakeholders to deliver fair, compliant outcomes for members.
subClassification: Compliance & RiskCompliance & Risk
classification: Banking & Financial Services(Banking & Financial Services)
6d ago
6d ago
Listed seven days ago

Senior Dispute Resolution Specialist

at icare

This is a Full time job

Sydney NSW(Hybrid)
  • FTC Opportunity up till Sept 2027 as a Sr Dispute Resolution Specialist
  • Hybrid working environment, office in Sydney CBD
  • Offering starting salary of $ 149,739
  • FTC Opportunity up till Sept 2027 as a Sr Dispute Resolution Specialist
  • Hybrid working environment, office in Sydney CBD
  • Offering starting salary of $ 149,739
Receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our custome
Receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our custome
subClassification: Workers' CompensationWorkers' Compensation
classification: Insurance & Superannuation(Insurance & Superannuation)
7d ago•Expiring
7d ago•Expiring
Listed thirteen days ago

IDR Case Manager

at Insignia Financial Ltd

This is a Contract/Temp job

Sydney NSW(Remote)
Competitive salary package + range of benefits
  • Make a difference, make it meaningful
  • Champion the voice of the customer
  • 3 Max-Term, 2 year opportunities, location agnostic
  • Make a difference, make it meaningful
  • Champion the voice of the customer
  • 3 Max-Term, 2 year opportunities, location agnostic
Handles financial complaints end-to-end, investigates issues, and delivers fair, compliant outcomes aligned with RG271.
Handles financial complaints end-to-end, investigates issues, and delivers fair, compliant outcomes aligned with RG271.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
13d ago
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