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This is a featured job

Complaints Officer

at Fast Cover

This is a Full time job

Sydney NSW(Hybrid)
Resolve customer complaints fairly and reasonably. Competitive salary, flexible work, professional development opportunities await.
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
Featured
This is a featured job

Member Resolutions Case Specialist

at CBHS Health Fund Limited

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
  • Private Health Insurance
  • Permanent role
  • Parramatta location & hybrid working environment
Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Listed five days ago

Complaints Officer, Clerk Grade 5/6, Complaints & Resolution Branch

at NSW Ombudsman

This is a Full time job

Sydney NSW(Hybrid)
$102,936 – $113,579 per year
  • Flexibility and the capacity to work in a hybrid way
  • Close to public transport - office is adjacent to Town Hall Train Station
  • Work life balance with a 35-hour work week
The Complaints Officer is a role within the Complaints Resolution Branch and deals with complaints and enquiries from members of the public.
subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)
5d ago
Listed eleven days ago

Complaints Officer

at Fast Cover

This is a Full time job

Sydney NSW(Hybrid)
Resolve customer complaints fairly and reasonably. Competitive salary, flexible work, professional development opportunities await.
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
11d ago
Listed four days ago

Associate Assessment Officer

at IBAC

This is a Full time job

Melbourne VIC(Hybrid)
  • Develop your investigative, analytical and decision-making skills
  • Contributing to work that makes a real difference to the Victorian community.
  • Melbourn CBD - Hybrid Flexible arrangement
Do you enjoy analysing information, solving problems and making fair, evidence-based decisions.
subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)
4d ago
Listed one day ago

Complaints Manager

at SMC Executive

This is a Full time job

Melbourne VIC(Hybrid)
$150k incl super plus bonus
  • Leading Australian Financial Institution
  • Key Leadership Role in a Growing Business
  • Deliver Operating Rhythms & Continuous Improvement
Leading the complaints team to deliver customer centred outcomes & meeting all RG271 regulatory requirements. Deliver results via effective leadership
subClassification: ManagementManagement classification: Banking & Financial Services(Banking & Financial Services)
1d ago
Listed sixteen days ago

Member Resolutions Case Specialist

at CBHS Health Fund Limited

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
  • Private Health Insurance
  • Permanent role
  • Parramatta location & hybrid working environment
Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
16d ago
Listed twenty one days ago

Quality and Complaints Officer

at Trilogy Care Pty Ltd

This is a Full time job

Brisbane QLD
75k-85k + Superannuation (based on experience)
  • Make a real impact supporting older people and their families.
  • Learn from experienced leaders through structured mentoring and support.
  • Own cases end-to-end while driving meaningful business improvements.
Own regulatory complaints end-to-end, investigate complex cases and make a real impact while developing your skills with expert mentoring.
subClassification: OtherOther classification: Administration & Office Support(Administration & Office Support)
21d ago
Listed five days ago

Assessment Officer

at IBAC

This is a Full time job

Melbourne VIC(Hybrid)
  • Use your analytical skills to help identify and expose public sector corruption
  • Melbourne CBD with hybrid / flexible working arrangements
  • Multiple full-time ongoing and fixed term vacancies
Use your analytical skills to help identify and expose public sector corruption and police personnel misconduct.
subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)
5d ago
Listed sixteen days ago

Internal Dispute Resolution Representative

at Pioneer Credit Ltd

This is a Full time job

Perth WA
  • Build valuable experience in a highly regulated industry.
  • Work closely with leaders across risk, compliance and operations.
  • Work in a role that combines investigation, analysis and strategy.
Investigate customer complaints, resolve disputes, and support compliance while delivering fair customer outcomes.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
16d ago
Listed eleven days ago

Complaints & Governance Officer

at PX Resources Pty Ltd

This is a Full time job

Sydney NSW(Hybrid)
Circa $110K - $135K + NFP salary packaging
  • Purpose-led national not-for-profit
  • Broad role across complaints,, governance, risk, compliance and assurance
  • Ideal for emotionally intelligent candidate with strong complaints handling exp
Join a purpose-led organisation in a broad complaints, governance, risk management and assurance role, opportunity to take ownership.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
11d ago
Listed five days ago

Senior Review Officer

at NSW Ombudsman

This is a Full time job

Sydney NSW(Hybrid)
$133,348 – $146,945 per year
  • Competitive salary and future growth opportunities within NSW Ombudsman
  • Close to public transport - office is adjacent to Town Hall Train Station
  • Fitness Passport
The SRO researches, proposes, plans and conducts system reviews in line with the overarching framework and 3-year review program.
subClassification: Policy, Planning & RegulationPolicy, Planning & Regulation classification: Government & Defence(Government & Defence)
5d ago
Listed five days ago

Intake and Assessment Officer

at Attorney-General's Department

This is a Full time job

Adelaide SA
$74,095 – $78,694 per year
  • Make an impact and difference for South Australians
  • Work in a small office with great culture
  • Convenient CBD Location
The Intake and Assessment Officer is the primary contact for complainants, handling initial assessments and delivering effective customer service.
subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago•Expiring
Listed two days ago

Ombudsman, Scams

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Melbourne VIC(Hybrid)
  • Help shape Australia's response to scams
  • Deliver fair, independent and effective dispute resolution
  • Join an award-winning culture, with flexible hybrid working
Join AFCA as part of a world-first dispute resolution service that considers the role of banks, telcos and digital platforms in scam complaints
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
2d ago
Listed twenty four days ago

Service Officer (Complaints Resolution)

at Energy and Water Ombudsman (Victoria)

This is a Full time job

Melbourne VIC(Hybrid)
  • Are you a customer service superstar with call centre and complaints experience?
  • Do you thrive on variety and bring calm under pressure?
  • Do you want to join a dynamic and supportive team?
Meaningful customer service work helping Victorian consumers resolve energy and water complaints through fair, independent dispute resolution.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago•Expiring
Listed two days ago

Ombudsman, Scams

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Sydney NSW(Hybrid)
  • Help shape Australia's response to scams
  • Deliver fair, independent and effective dispute resolution
  • Join an award-winning culture, with flexible hybrid working
Join AFCA as part of a world-first dispute resolution service that considers the role of banks, telcos and digital platforms in scam complaints
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
2d ago
Listed two days ago

IDR/EDR Complaints Officer

at Swoosh Finance

This is a Full time job

Springwood, Brisbane QLD
$70,000 – $100,000 per year
Experienced IDR/EDR Complaints Officer wanted for our Springwood office. Full-time role with flexible start and finish times.
subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)
2d ago
Listed fifteen days ago

Customer Experience Advocate

at City of Melville

This is a Full time job

Booragoon, Perth WA
$97,632.36 – $104,815.06 per year
  • Play a key role in strengthening a customer-first culture across the City.
  • Flexible work options that support work-life balance.
  • Grow your career with study assistance and development opportunities.
Lead customer advocacy and complaint resolution while driving service improvements that benefit our community.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago•Expiring
Listed twenty eight days ago

Complaints Resolution Officer

at Nationwide Group

This is a Full time job

Noble Park, Melbourne VIC
  • Amazing employee benefits, including insurance and resort discounts, and more!
  • Collaborate with passionate professionals dedicated to driving excellence.
  • Champion a culture of health and safety.
Be the driving force behind customer feedback, incident management, risk reduction, and continuous business improvement.
subClassification: OtherOther classification: Manufacturing, Transport & Logistics(Manufacturing, Transport & Logistics)
28d ago•Expiring
Listed twenty three days ago

Complaints Team Manager

at AMP Services

This is a Full time job

Melbourne VIC(Hybrid)
Lead a team of Complaint Specialists and play a key role in delivering fair customer outcomes
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
23d ago•Expiring
Listed twenty three days ago

Complaints Team Manager

at AMP Services

This is a Full time job

Melbourne VIC(Hybrid)
Lead a team of Complaint Specialists and play a key role in delivering fair customer outcomes
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
23d ago•Expiring
Listed one day ago

Customer Resolution Officer

at NSW Department of Customer Service

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
$102936.0k - $113579.0k p.a. + plus Superannuation
Resolve complex property and strata complaints, apply legislation, and deliver fair outcomes for NSW consumers.
subClassification: Government - StateGovernment - State classification: Government & Defence(Government & Defence)
1d ago
Listed twenty five days ago

Senior Complaints Officer

at The Warranty Group

This is a Full time job

Hawthorn East, Melbourne VIC(Hybrid)
  • Modern Hawthorn East office - hybrid working + extra recharge/cultural days off
  • Lead and coach a small team
  • Join a global organisation that partners with major household brands
Rare opportunity that has a combination of customer advocacy, client management, operational improvement and leadership | Great Place to Work
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
25d ago•Expiring
Listed seven days ago

Team Leader - Corrections & Complaints

at Equifax Australia

This is a Full time job

Brisbane QLD(Hybrid)
  • Critical Compliance & Regulatory Influence:
  • High-Impact Leadership & Development
  • Culture of Inclusion & Impact
Lead, coach, and empower a dedicated team across Correction, Internal Dispute Resolution (IDR), and External Dispute Resolution (EDR)
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed nine days ago

Community Engagement & Complaints Advisor

at Service Stream Limited

This is a Full time job

Sydney NSW
  • Be part of a successful team delivering critical infrastructure projects.
  • Growth opportunities within an ASX listed company
  • Competitive remuneration and career development opportunities
Become our next Community Engagement & Complaints Advisor.
subClassification: TelecommunicationsTelecommunications classification: Information & Communication Technology(Information & Communication Technology)
9d ago
Listed eight days ago

Dispute Resolution Operations Lead

at AGL

This is a Full time job

Melbourne VIC
  • Melbourne based | Full time role
  • Shape how AGL manages complex customer and regulatory matters
  • Ideal for a people-centric leader
The Dispute Resolutions team is looking for a Operations Lead to join their Melbourne based team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed two days ago

Team Manager, Support Services

at Workplace Injury Commission

This is a Full time job

Melbourne VIC(Hybrid)
$137,982 p.a. (+ super) | Hybrid WFH | Mon-Fri
  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility incl hybrid WFH, and incredible benefits
  • Play a key role leading WIC as we help injured Victorians find a way forward
Searching for real purpose and authentic people? Harness your leadership skills and help us resolve workers' compensation disputes.
subClassification: OtherOther classification: Administration & Office Support(Administration & Office Support)
2d ago
Listed eight days ago

Disputes Resolution Officer

at u&u. Recruitment Partners

This is a Full time job

Geelong, South West Coast VIC(Hybrid)
  • 100% WFH until Feb 2027 (then WFH 2 days pw)
  • Geelong office location
  • Monthly RDO / 9 day fortnight
Complaints management. Claims. Insurance. Workcover. Fitness passes, massages, rewards & vouchers.
Recruited byLauren Clark
subClassification: Administrative AssistantsAdministrative Assistants classification: Administration & Office Support(Administration & Office Support)
8d ago
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