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Resolve customer complaints fairly and reasonably. Competitive salary, flexible work, professional development opportunities await.
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This is a featured job
This is a Full time job
Parramatta, Sydney NSW(Hybrid)
- Private Health Insurance
- Permanent role
- Parramatta location & hybrid working environment
Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.
Featured
Listed five days ago
This is a Full time job
Sydney NSW(Hybrid)
$102,936 – $113,579 per year
- Flexibility and the capacity to work in a hybrid way
- Close to public transport - office is adjacent to Town Hall Train Station
- Work life balance with a 35-hour work week
The Complaints Officer is a role within the Complaints Resolution Branch and deals with complaints and enquiries from members of the public.
5d ago
Listed ten days ago
This is a Contract/Temp job
- Office of the Health Ombudsman Health Complaints Management
- Assist the Queensland Public to manage Healthcare complaints
- Knowledge of the Queensland Healthcare environment
Use your experience in helping the Queensland public manage and resolve their health service complaints.
10d ago
Listed twelve days ago
Resolve customer complaints fairly and reasonably. Competitive salary, flexible work, professional development opportunities await.
12d ago
Listed five days ago
- Develop your investigative, analytical and decision-making skills
- Contributing to work that makes a real difference to the Victorian community.
- Melbourn CBD - Hybrid Flexible arrangement
Do you enjoy analysing information, solving problems and making fair, evidence-based decisions.
5d ago
Listed one day ago
This is a Full time job
Melbourne VIC(Hybrid)
$150k incl super plus bonus
- Leading Australian Financial Institution
- Key Leadership Role in a Growing Business
- Deliver Operating Rhythms & Continuous Improvement
Leading the complaints team to deliver customer centred outcomes & meeting all RG271 regulatory requirements. Deliver results via effective leadership
1d ago
Listed twenty two days ago
This is a Full time job
Brisbane QLD
75k-85k + Superannuation (based on experience)
- Make a real impact supporting older people and their families.
- Learn from experienced leaders through structured mentoring and support.
- Own cases end-to-end while driving meaningful business improvements.
Own regulatory complaints end-to-end, investigate complex cases and make a real impact while developing your skills with expert mentoring.
22d ago
Listed eighteen days ago
- Exciting Government temp role
- Competitive Hourly rate
- Hybrid flexibility
Exciting Government temp Complaints role!
18d ago
Listed sixteen days ago
This is a Full time job
Parramatta, Sydney NSW(Hybrid)
- Private Health Insurance
- Permanent role
- Parramatta location & hybrid working environment
Use your expertise to resolve complex member concerns, influence positive outcomes and help shape a better member experience.
16d ago
Listed five days ago
- Use your analytical skills to help identify and expose public sector corruption
- Melbourne CBD with hybrid / flexible working arrangements
- Multiple full-time ongoing and fixed term vacancies
Use your analytical skills to help identify and expose public sector corruption and police personnel misconduct.
5d ago
Listed ten days ago
This is a Contract/Temp job
Melbourne VIC(Hybrid)
Looking for a fulfilling role that makes a difference? Our client seeks a self-managed, diligent team-member to be a voice for the customer.
10d ago
Listed eleven days ago
This is a Full time job
Sydney NSW(Hybrid)
Circa $110K - $135K + NFP salary packaging
- Purpose-led national not-for-profit
- Broad role across complaints,, governance, risk, compliance and assurance
- Ideal for emotionally intelligent candidate with strong complaints handling exp
Join a purpose-led organisation in a broad complaints, governance, risk management and assurance role, opportunity to take ownership.
11d ago
Listed five days ago
This is a Full time job
Adelaide SA
$74,095 – $78,694 per year
- Make an impact and difference for South Australians
- Work in a small office with great culture
- Convenient CBD Location
The Intake and Assessment Officer is the primary contact for complainants, handling initial assessments and delivering effective customer service.
5d ago•Expiring
Listed five days ago
This is a Full time job
Sydney NSW(Hybrid)
$133,348 – $146,945 per year
- Competitive salary and future growth opportunities within NSW Ombudsman
- Close to public transport - office is adjacent to Town Hall Train Station
- Fitness Passport
The SRO researches, proposes, plans and conducts system reviews in line with the overarching framework and 3-year review program.
5d ago
Listed twenty four days ago
This is a Full time job
Melbourne VIC(Hybrid)
- Are you a customer service superstar with call centre and complaints experience?
- Do you thrive on variety and bring calm under pressure?
- Do you want to join a dynamic and supportive team?
Meaningful customer service work helping Victorian consumers resolve energy and water complaints through fair, independent dispute resolution.
24d ago•Expiring
Listed sixteen days ago
- Build valuable experience in a highly regulated industry.
- Work closely with leaders across risk, compliance and operations.
- Work in a role that combines investigation, analysis and strategy.
Investigate customer complaints, resolve disputes, and support compliance while delivering fair customer outcomes.
16d ago
Listed two days ago
This is a Full time job
Melbourne VIC(Hybrid)
- Help shape Australia's response to scams
- Deliver fair, independent and effective dispute resolution
- Join an award-winning culture, with flexible hybrid working
Join AFCA as part of a world-first dispute resolution service that considers the role of banks, telcos and digital platforms in scam complaints
2d ago
Listed one day ago
This is a Contract/Temp job
Sydney NSW(Hybrid)
- Support the administration of AFCA's strategic project!
- This is initially a 12 month fixed term contract project position.
- We welcome applications from people of all backgrounds & experiences.
Entry level position for Equity of Access, Program Coordinator at AFCA, focusing on administrative support and stakeholder engagement.
1d ago
Listed fifteen days ago
This is a Full time job
Booragoon, Perth WA
$97,632.36 – $104,815.06 per year
- Play a key role in strengthening a customer-first culture across the City.
- Flexible work options that support work-life balance.
- Grow your career with study assistance and development opportunities.
Lead customer advocacy and complaint resolution while driving service improvements that benefit our community.
15d ago•Expiring
Listed two days ago
This is a Full time job
Sydney NSW(Hybrid)
- Help shape Australia's response to scams
- Deliver fair, independent and effective dispute resolution
- Join an award-winning culture, with flexible hybrid working
Join AFCA as part of a world-first dispute resolution service that considers the role of banks, telcos and digital platforms in scam complaints
2d ago
Listed twenty nine days ago
- Amazing employee benefits, including insurance and resort discounts, and more!
- Collaborate with passionate professionals dedicated to driving excellence.
- Champion a culture of health and safety.
Be the driving force behind customer feedback, incident management, risk reduction, and continuous business improvement.
29d ago•Expiring
Listed two days ago
This is a Full time job
Springwood, Brisbane QLD
$70,000 – $100,000 per year
Experienced IDR/EDR Complaints Officer wanted for our Springwood office. Full-time role with flexible start and finish times.
2d ago
Listed one day ago
This is a Contract/Temp job
Melbourne VIC(Hybrid)
- Provide administration support to one of AFCA's key strategic projects!
- This is initially a 12-month fixed term contract project position.
- We welcome applications from people of all backgrounds & experiences.
At AFCA, fairness means making sure everyone has the opportunity to be heard and access the support they need.
1d ago
Listed twenty three days ago
Lead a team of Complaint Specialists and play a key role in delivering fair customer outcomes
23d ago•Expiring
Listed one day ago
This is a Full time job
Parramatta, Sydney NSW(Hybrid)
$102936.0k - $113579.0k p.a. + plus Superannuation
Resolve complex property and strata complaints, apply legislation, and deliver fair outcomes for NSW consumers.
1d ago
Listed twenty three days ago
Lead a team of Complaint Specialists and play a key role in delivering fair customer outcomes
23d ago•Expiring
Listed one day ago
This is a Full time job
Parramatta, Sydney NSW(Hybrid)
102936
Reporting Intake Line Officer
1d ago
Listed twenty five days ago
This is a Full time job
Hawthorn East, Melbourne VIC(Hybrid)
- Modern Hawthorn East office - hybrid working + extra recharge/cultural days off
- Lead and coach a small team
- Join a global organisation that partners with major household brands
Rare opportunity that has a combination of customer advocacy, client management, operational improvement and leadership | Great Place to Work
25d ago•Expiring
Listed seven days ago
This is a Full time job
Brisbane QLD(Hybrid)
- Critical Compliance & Regulatory Influence:
- High-Impact Leadership & Development
- Culture of Inclusion & Impact
Lead, coach, and empower a dedicated team across Correction, Internal Dispute Resolution (IDR), and External Dispute Resolution (EDR)
7d ago
Listed five days ago
This is a Full time job
Melbourne VIC(Hybrid)
$142,790 - $191,084
- Lead the establishment of a new, high-impact Triage Unit
- Competitive salary + rewarding leadership opportunity
- Join a collaborative team making a difference for children
Lead the establishment of VECRA's Triage Unit, driving risk-based decisions, innovation and responsive complaints and safeguarding processes.
5d ago
Listed sixteen days ago
This is a Contract/Temp job
Speers Point, Newcastle, Maitland & Hunter NSW(Hybrid)
$105,134 – $122,182 per year
- Champion the customer voice and help teams deliver better services
- Lead our Voice of Customer program, turning feedback into service improvements
- We value work-life balance to help staff thrive at work and beyond
Lead customer experience at Lake Macquarie City Council. Turn feedback and insights into better services and shape our Voice of Customer.
16d ago•Expiring
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