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This is a featured job

Complaints & Hardship Manager

at DebtManagers Services Pty Limited
Immediate start

This is a Full time job

Springwood, Brisbane QLD
$160,000 – $180,000 p.a. plus bonuses plus super
  • You'll shape culture, not just process
  • Competitive salary
  • Be part of a team that values professionalism and enjoys a laugh along the way.
Lead Complaints & Hardship at DebtManagers – where fairness meets real impact. Own the process, drive culture change, shape outcomes.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
Featured
Listed six hours ago

Senior Dispute Resolution Specialist - Investment and Advice - Fixed Term

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Melbourne VIC(Hybrid)
  • Be the Welcoming Face of Fairness
  • Hybrid working environment
  • Thrive in a fast-paced, high-volume work environment.
Join AFCA as a Senior Dispute Resolution Specialist for a 24-month project, focusing on financial fairness.
subClassification: Corporate Finance & Investment BankingCorporate Finance & Investment Banking classification: Banking & Financial Services(Banking & Financial Services)
6h ago
Listed five hours ago

Senior Dispute Resolution Specialist - Investment and Advice - Fixed Term

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Sydney NSW(Hybrid)
  • Be the Welcoming Face of Fairness
  • Hybrid working environment
  • Exciting project-based role within our Investments and Advice team
Join AFCA as a Senior Dispute Resolution Specialist for a 24-month project, focusing on financial fairness.
subClassification: Corporate Finance & Investment BankingCorporate Finance & Investment Banking classification: Banking & Financial Services(Banking & Financial Services)
5h ago
Listed twenty seven days ago

Privacy Consultant

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Help protect what matters most -people's information and their trust
  • Join an award winning culture and a highly engaged team
  • Hybrid working from our state-of-the-art CBD offices
Help protect what matters most, people's information and their trust
subClassification: OtherOther classification: Legal(Legal)
27d ago•Expiring
Listed twenty seven days ago

Privacy Consultant

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
Extra leave on offer!
  • Help protect what matters most - people's information and their trust
  • Join an award winning culture and highly engaged team
  • Hybrid working from our state-of-the-art CBD offices
Help protect what matters most, people's information and their trust
subClassification: OtherOther classification: Legal(Legal)
27d ago•Expiring
Listed nineteen days ago

Senior Operations Specialist

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Help shape how Australia responds to scams
  • Design and define future-state case management processes
  • Join an award winning culture that offers flexible, hybrid working
Help shape how Australia responds to scams. Design and define future-state case management processes.
subClassification: OtherOther classification: Consulting & Strategy(Consulting & Strategy)
19d ago
Listed seven days ago

Customer Resolution Lead

at The Recruitment Company

This is a Full time job

Melbourne VIC
Drive customer outcomes by leading complaint resolution, insights and process improvements within a growing financial services organisation.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed twenty days ago

Telecommunications, Industry Lead, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Help shape Australia's response to scams and protect consumers nationwide
  • Lead telecommunications components of AFCA's Scams EDR Program.
  • Join an award winning culture with flexible, hybrid working from CBD offices
Help shape Australia's response to scams and protect consumers nationwide. Telco subject matter expertise is crucial to this role.
subClassification: OtherOther classification: CEO & General Management(CEO & General Management)
20d ago
Listed twelve days ago

Claims Dispute Resolution Technical Lead

at NTI Ltd

This is a Full time job

Sydney NSW(Hybrid)
Competitive salary & generous incentive scheme
  • Lead complex IDR and EDR matters that have notable customer & business impact
  • Influence dispute outcomes & strengthen complaint management capability
  • Generous annual incentive scheme, attractive salary package & more!
Are you a dispute resolution professional who enjoys resolving complex complaints, influencing outcomes, & delivering fair customer-centric decisions?
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
12d ago
Listed twenty one days ago

Complaints & Hardship Manager

at DebtManagers Services Pty Limited
Immediate start

This is a Full time job

Springwood, Brisbane QLD
$160,000 – $180,000 p.a. plus bonuses plus super
  • You'll shape culture, not just process
  • Competitive salary
  • Be part of a team that values professionalism and enjoys a laugh along the way.
Lead Complaints & Hardship at DebtManagers – where fairness meets real impact. Own the process, drive culture change, shape outcomes.
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
21d ago
Listed five days ago

Complaints Resolution Officer

at CBUS Super

This is a Full time job

Melbourne VIC(Hybrid)
The Complaints Resolution Officer (CRO) position is part of the Complaints Team at CBUS, which exists
subClassification: ClaimsClaims classification: Insurance & Superannuation(Insurance & Superannuation)
5d ago•Expiring
Listed nineteen days ago

Senior Operations Specialist

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Help shape how Australia responds to scams
  • Design and define future-state case management processes
  • Join an award winning culture that offers flexible, hybrid working
Help shape how Australia responds to scams. Design and define future-state case management processes.
subClassification: OtherOther classification: Consulting & Strategy(Consulting & Strategy)
19d ago
Listed twelve days ago

Senior Training Consultant

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Lead AFCA’s training approach on a key enterprise initiative - Scams Prevention
  • Join an award winning culture
  • Flexible, hybrid working from our state-of-the-art CBD offices
Join AFCA as a Senior Training Consultant to design learning strategies for consumer protection reforms.
subClassification: Training & DevelopmentTraining & Development classification: Human Resources & Recruitment(Human Resources & Recruitment)
12d ago
Listed twelve days ago

Ombudsman, Banking and Finance (Small Business & Transactions)

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Resolve complex banking and finance disputes with real community impac
  • Join a respected community of legal and financial services experts
  • Join an award winning culture offering hybrid working and flexibility
Resolve complex banking and finance disputes with real community impac
subClassification: Banking & Finance LawBanking & Finance Law classification: Legal(Legal)
12d ago
Listed five days ago

External Dispute Resolution Specialist

at Suncorp

This is a Full time job

Sydney NSW(Hybrid)
  • Manage complex AFCA complaints and influence fair outcomes
  • Permanent role with flexible hybrid work options
  • Join a purpose-led team focused on customer trust and fairness
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight & commercial acumen come together.
subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)
5d ago
Listed twelve days ago

Ombudsman, Banking and Finance (Small Business & Transactions)

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Resolve complex banking and finance disputes with real community impact
  • Join a respected community of legal and financial services experts
  • Join an award winning culture that offers flexible, hybrid working
Shape the future of financial fairness
subClassification: Banking & Finance LawBanking & Finance Law classification: Legal(Legal)
12d ago
Listed twenty days ago

Telecommunications Industry Lead, Scams

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Help shape Australia's response to scams and protect consumers nationwide.
  • Lead telecommunications components of AFCA's Scams EDR Program.
  • Join an award winning culture offering flexible, hybrid working from CBD offices
Help shape Australia's response to scams and protect consumers nationwide. Lead the telecommunications components of AFCA's Scams EDR Program.
subClassification: Strategy & PlanningStrategy & Planning classification: Consulting & Strategy(Consulting & Strategy)
20d ago
Listed four days ago

Complaints Manager

at AMP Services

This is a Full time job

Melbourne VIC(Hybrid)
Lead a team of Complaint Specialists and play a key role in delivering fair customer outcomes
subClassification: Compliance & RiskCompliance & Risk classification: Banking & Financial Services(Banking & Financial Services)
4d ago
Listed five days ago

External Dispute Resolution Specialist

at Suncorp

This is a Full time job

Brisbane QLD(Hybrid)
  • Manage complex AFCA complaints and influence fair outcomes
  • Permanent role with flexible hybrid work options
  • Join a purpose-led team focused on customer trust and fairness
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight & commercial acumen come together.
subClassification: OtherOther classification: Insurance & Superannuation(Insurance & Superannuation)
5d ago
Listed eight hours ago

Financial Assistance Officer

at Resimac

This is a Full time job

Sydney NSW(Hybrid)
  • Alex Thornton
Support customers through financial hardship with assistance solutions. A role for someone who blends empathy with sound, compliant decision making
subClassification: Account & Relationship ManagementAccount & Relationship Management classification: Banking & Financial Services(Banking & Financial Services)
8h ago
Listed twelve days ago

Senior Training Consultant

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
Additional leave
  • Lead the training approach on a key enterprise initiative - Scams Prevention
  • Join an award winning culture
  • Hybrid, flexible working from our state-of-the-art CBD offices
Join AFCA as a Senior Training Consultant to design learning strategies for consumer protection reforms.
subClassification: Training & DevelopmentTraining & Development classification: Human Resources & Recruitment(Human Resources & Recruitment)
12d ago
Listed fourteen days ago

Senior Ombudsman, Banking and Finance

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Broad leadership and influencing role that will make a difference
  • Join an award winning culture and do meaningful work every day
  • Flexible and hybrid working from our state-of-the-art CBD offices
Lead with impact. Shape fair outcomes. Influence B&F industry standards.
subClassification: Banking & Finance LawBanking & Finance Law classification: Legal(Legal)
14d ago
Listed twenty four days ago

Dispute Resolution Specialist

at Insurance Australia Group

This is a Full time job

Melbourne VIC(Hybrid)
  • Make a genuine difference for customers
  • Grow your career in a supportive, purpose-led organisation
  • Enjoy flexibility and wellbeing benefits
Join our supportive team where you’ll play a key role in guiding customers and stakeholders toward fair and balanced resolutions.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution classification: Legal(Legal)
24d ago•Expiring
Listed fourteen days ago

Senior Ombudsman, Banking and Finance

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Melbourne VIC(Hybrid)
  • Broad leadership and influencing role
  • Join an award winning culture where you get to do meaningful work every day
  • Flexible, hybrid working from our state-of-the-art CBD offices
Lead with impact. Shape fair outcomes. Influence banking and finance industry standards.
subClassification: Banking & Finance LawBanking & Finance Law classification: Legal(Legal)
14d ago
Listed fifteen days ago

Complaints & Hardship Manager

at SB Recruitment Pty Ltd

This is a Full time job

Sydney NSW
Lead Complaints & Hardship for a respected financial services organisation. Brisbane, Sydney or Melbourne location available.
subClassification: CollectionsCollections classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed seven days ago

Executive Assistant

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
  • We are looking for a dynamic and fast paced EA to join our Technology team!
  • Enhance collaboration through tools such as Microsoft 365, Jira and Confluence.
  • This is a permanent and newly created role across Sydney or Melbourne
We're looking for an exceptional Executive Assistant to partner with our Chief Technology Officer (CTO).
subClassification: PA, EA & SecretarialPA, EA & Secretarial classification: Administration & Office Support(Administration & Office Support)
7d ago
Listed thirteen days ago

Customer Care Officer - External Dispute Resolution

at Credit Corp Group Limited

This is a Full time job

Sydney NSW(Hybrid)
  • Grow your career in a fast-paced, supportive team environment
  • Flexible hybrid work options for better life balance
  • Enjoy a competitive salary with bonus incentives
We are seeking an individual with experience in dispute resolution to join our Customer Care team!
subClassification: Client ServicesClient Services classification: Banking & Financial Services(Banking & Financial Services)
13d ago
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