at Specsavers Support Office
Melbourne VIC
Lead Customer Operations across ANZ, driving customer experience strategy, service excellence, continuous improvement and high-performing teams.
4d ago
Specsavers
(228 reviews)
Company Profile
Company overview
Website
Industry
Optical Retail
Specialities
Optometry, Audiology, Retail Operations, Customer Service, Marketing, Supply Chain, Technology, Healthcare
Company size
1,001-5,000
Primary location
520 Graham St, Port Melbourne, Victoria
At Specsavers, you’re not just joining a team, you’re becoming part of a movement that’s making expert care accessible to communities across Australia and New Zealand.
With a growing network of more than 400 stores, we’re proud to be a company that’s driven by purpose. Whether you're just starting out, building your career, or dreaming of running your own business, we’ll help you see your potential more clearly every step of the way.
We believe in making a real difference – for our customers and our people. So, if you're looking for a place where passion meets purpose, and where your growth is part of our vision, Specsavers is the place to be.
Jobs at Specsavers
Based on your search activityat Specsavers Bribie Island
Bribie Island, Brisbane QLD
We are looking for an enthusiastic, motivated & friendly individual to join our growing team.
11d ago
Our mission statement
At Specsavers, our mission is clear: to change lives through better sight and hearing. We believe everyone deserves world-class care that’s accessible, affordable, and delivered with heart. From cutting-edge technology to clinical excellence, we empower people to see and hear the moments that matter most.
We’re more than a business – we’re a partnership. Every Specsavers store is locally owned and operated, led by passionate optometrists, audiologists, and retail experts. Together, we combine local care with global strength, making decisions that put our customers first and create real impact, every day.
Featured
We’re Ranked the 4th Best Workplace in Australia
We’re proud to be officially recognised as one of Australia’s Best Workplaces™ for 2025 by Great Place to Work®, ranking 4th in the national Top 10.This marks our third consecutive year on the list – a standout achievement that reflects the strength of our culture and the commitment of our partners and people.
Awards and accreditations
Best Place to Work 2025
Most Trusted Brand - Optometry 2025
Most Trusted Brand - Hearing Care 2025
Reviews overview
3.4228 ratings in total
5
78
4
48
3
38
2
24
1
40
70%
60%
What’s it like working at Specsavers?
AI summary of recent reviews
Employees value the supportive colleagues at Specsavers, with many forming close friendships and describing their teams as family. The benefits, including free glasses and discounts, are appreciated, along with flexible working arrangements that support work/life balance. The comprehensive training programmes and valuable skills development in optics make employees highly employable in the industry.
However, there are some potential challenges, including varying management styles across stores that can affect communication and consistency. Some locations experience cliquey dynamics that may impact newer team members. The fast-paced environment can be demanding during busy periods, and some employees feel remuneration could better reflect the clinical skills required. Career progression beyond supervisory roles and recognition of achievements are areas some employees would like to see enhanced.
However, there are some potential challenges, including varying management styles across stores that can affect communication and consistency. Some locations experience cliquey dynamics that may impact newer team members. The fast-paced environment can be demanding during busy periods, and some employees feel remuneration could better reflect the clinical skills required. Career progression beyond supervisory roles and recognition of achievements are areas some employees would like to see enhanced.
Recent reviews
1.0
Optical Assistant
Oct 2026Nowra NSW 25411 to 2 years in the role, former employee
Wouldn't recommend to anyone
The good thingsMake a few life long friends through trauma bonding.
The challengesManagement is the biggest issue here. The workplace can be toxic and cliquey, with gossip, favouritism and unrealistic expectations. Staff feedback is often ignored, while mistakes are scrutinised and achievements go unrecognised.
The role requires significant clinical knowledge and ongoing training, yet the pay is essentially retail-level and doesn’t reflect the skills or responsibility expected. “Paid” training is frequently encouraged or expected to be completed at home, alongside unpaid overtime.
Staffing can be inadequate, making an already fast-paced environment stressful. Despite this, there is little genuine support or recognition for staff wellbeing.
There are also concerns around workplace consultation, including changes to working practices being made without properly consulting staff, despite NSW WHS requirements.
Overall, poor pay, excessive expectations, unpaid work, toxic management, gossip and lack of support make this a workplace I would not recommend.
1.0
Optical Assistant
Aug 2026West Lakes SA 5021Less than 1 year in the role, former employee
Miserable work environment with cliquey staff members. Stressful 24/7. Can feel like staff gossip.
The good thingsHonestly, I did not enjoy much. Hard to use 20 characters. Free glasses.
The challengesMiserable work environment with cliquey staff members. Severely underpaid. Spoken about behind your back regularly!
3.0
Test Analyst
Aug 2026Port Melbourne VIC 32078 to 9 years in the role, former employee
Good for beginning your career at starter-mid level
The good thingsGood leadership when I started, good flexible working policies
The challengesNo proper pathway for career progression, rates paid are not market standard
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