Employees at OPSM appreciate the customer interaction and the rewarding feeling of helping people see better, which can make a direct impact on someone's life. The supportive colleagues create a positive team environment and lasting friendships, whilst the staff product allowance for purchasing glasses is valued and renews annually. Additionally, there are learning opportunities in the optical industry, including dispensing certificates and company-run courses.
However, there are some potential challenges, such as KPI expectations that can be demanding with constant tracking and pressure to meet sales targets. Some employees have noted that in-store training can be limited, with new staff sometimes learning on the job. Pay levels and career progression opportunities may not always reflect the knowledge and skills required for the role. Management communication can vary, with upper management focusing primarily on performance metrics. The workload can be substantial, with employees sometimes working alone and managing multiple tasks, and retail hours include evenings and weekends, though hours have been reduced in some locations.