Company Profile

Company overview

Website

First Data

Industry

Information Technology Services

Primary location

11/168 Walker St, North Sydney NSW 2060

At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.The world of commerce is changing fast. That’s why we deliver secure global solutions that simplify the connections that make commerce possible—so business owners can grow faster—financial institutions can manage transactions more efficiently—and governments can serve their constituents easier than ever before. Whether it’s improving your customer relationships, enhancing your customer loyalty or boosting your bottom line, we make it easier for you to move at the speed of commerce.Source: this is an extract from the company’s own website

Reviews overview

3.221 ratings in total

5

4

3

7

2

4

1

2

62%

Rate salary as high or average

48%

Employees recommend this employer to friends

What’s it like working at First Data?

AI summary of recent reviews

Employees at First Data appreciate the diverse and inclusive culture, with a welcoming environment for people from different backgrounds. Many reviewers highlight the friendly and supportive colleagues as one of the best aspects of working at the company. First Data also offers good work/life balance with flexible work arrangements, and invests in training and development opportunities for employees, such as sponsoring certifications.

However, there are some potential challenges, such as heavy workloads, particularly when positions are left unfilled for extended periods. There are also concerns about management issues, such as lack of direction, frequent changes, and limited autonomy for local decision-making. A few reviewers have indicated limited opportunities for career progression within the company. While some employees are satisfied with the pay and benefits, others have expressed concerns about average salaries or lack of recognition.

Recent reviews

2.0

Customer Service Representative

Oct 2020

3 to 4 years in the role, former employee

Existance is pain

The good thingsFirst Data is an excellent place to work for if you are new or returnimg to the workplace. They have a very diverse culture and overtime is always available to those willing to work it.

The challengesSay good bye to you social life. It's not unheard of to go 3-6 months at a time without a weekend off and upper management is constantly fighting fires of their own making rather than driving the company. If you are an experienced worker this place will drain your soul.

4.0

Sales

Nov 2019

5 to 6 years in the role, current employee

Excellent company to increase payments industry knowledge

The good thingsFlexible work culture Supportive management Awesome new office

The challengesAverage salary Limited growth

2.0

Merchant Services

Nov 2019

9 to 10 years in the role, former employee

First Data (now Fiserv) provided a great amount of experience but ultimately the complete and utter failure of management to have any interest or investment in their employees made for an environment where people felt helpless, unappreciated and ultimatel

The good thingsAs is with most places it's always the people you see and interact with day in and day out.

The challengesLack of staff and arduous position approval process meant that roles were often left unoccupied for 6 months+, this meant that staff at all levels shouldered the unchanged expectations in terms of delivery. Little to no direction or meaningful interest from direct managers or upper management in staff or their development, it was always a case of any form of development was purely up to the individual.

Ratings for First Data are shared as-is from employees in line with our community guidelines

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