First Data
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    First Data
    (21 reviews)
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    Company Reviews

    Working at First Data

    3.221 ratings in total
    5
    5
    4
    3
    3
    7
    2
    4
    1
    2
    62%
    Rate salary as high or average
    48%
    Employees recommend this employer to friends

    What’s it like working at First Data?

    AI summary of recent reviews
    Employees at First Data appreciate the diverse and inclusive culture, with a welcoming environment for people from different backgrounds. Many reviewers highlight the friendly and supportive colleagues as one of the best aspects of working at the company. First Data also offers good work/life balance with flexible work arrangements, and invests in training and development opportunities for employees, such as sponsoring certifications.

    However, there are some potential challenges, such as heavy workloads, particularly when positions are left unfilled for extended periods. There are also concerns about management issues, such as lack of direction, frequent changes, and limited autonomy for local decision-making. A few reviewers have indicated limited opportunities for career progression within the company. While some employees are satisfied with the pay and benefits, others have expressed concerns about average salaries or lack of recognition.
    Work/Life balance
    3.3(21 ratings)
    Career development
    2.7(21 ratings)
    Benefits & perks
    2.4(21 ratings)
    Management
    2.9(21 ratings)
    Working environment
    3.1(21 ratings)
    Diversity & equal opportunity
    3.6(21 ratings)
    Ratings for First Data are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 21 reviews sorted by most recent
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    most recent
    2.0
    Customer Service Representative
    Oct 2020
    3 to 4 years in the role, former employee
    Existance is pain
    The good thingsFirst Data is an excellent place to work for if you are new or returnimg to the workplace. They have a very diverse culture and overtime is always available to those willing to work it.
    The challengesSay good bye to you social life. It's not unheard of to go 3-6 months at a time without a weekend off and upper management is constantly fighting fires of their own making rather than driving the company. If you are an experienced worker this place will drain your soul.
    1 person found this helpful
    4.0
    Sales
    Nov 2019
    5 to 6 years in the role, current employee
    Excellent company to increase payments industry knowledge
    The good thingsFlexible work culture Supportive management Awesome new office
    The challengesAverage salary Limited growth
    2.0
    Merchant Services
    Nov 2019
    9 to 10 years in the role, former employee
    First Data (now Fiserv) provided a great amount of experience but ultimately the complete and utter failure of management to have any interest or investment in their employees made for an environment where people felt helpless, unappreciated and ultimatel
    The good thingsAs is with most places it's always the people you see and interact with day in and day out.
    The challengesLack of staff and arduous position approval process meant that roles were often left unoccupied for 6 months+, this meant that staff at all levels shouldered the unchanged expectations in terms of delivery. Little to no direction or meaningful interest from direct managers or upper management in staff or their development, it was always a case of any form of development was purely up to the individual.
    1 person found this helpful
    4.0
    Project Manager
    Feb 2018
    1 to 2 years in the role, former employee
    I very much enjoyed my time at First Data, however, I think if I went back to work there now, I wouldn't enjoy working there due to a lack of confidence in the current management team.
    The good thingsDuring my time at First Data, I was blessed to have a great line manager and an equally competent executive management team above my direct manager. However, since I left the company, my manager was made redundant and I hear from old colleagues that morale has plummeted and everyone is very unhappy with the workplace changes that the new management team are implementing.
    The challengesThe Australian business doesn't have much autonomy to make day to day decisions, and so the business is always being held back by a lack of empowered management. There is also a culture of penny pinching and frugality that seems to be excessive and it's always justified by comments about maximising profits for the ultimate benefit of the company's share price. As a result, many systems are antiquated and are expensive to maintain due to their age and end of life support availability.
    3.0
    Process Analyst
    Feb 2018
    Sydney NSW 2000
    Overall good environment and career development bt lower range pay and little benefits.
    The good thingsThe people are very diverse I woukd recommend this company to people from different backgrounds as the environment is very welcoming to all races/sexes/orientations.
    The challengesThere are cliques and if you are not part of the clique then you may find yourself working harder than others for the same or lower pay there is also dead weight.
    5.0
    Program Manager
    Feb 2018
    Work work there again if possible
    The good thingsTh people you work with.
    The challengesGetting things done in a global organisation
    1.0
    Program Director
    Aug 2017
    3 to 4 years in the role, current employee
    Hectic
    The good thingsStuff needs to be done
    The challengesNo local authority to do what needs to be done
    5.0
    Senior Project Manager
    Aug 2017
    Good experience
    The good thingsVery good place to work.
    The challengesLack of knowledge banks
    1.0
    Senior BDM
    Aug 2017
    1 to 2 years in the role, former employee
    Very poor leadership
    The good thingsWorking in a team that helps each other.
    The challengesThe company has no direction
    5.0
    Receptionist
    Feb 2016
    Less than 1 year in the role, current employee
    Great company that are improving greatly
    The good thingsFriendly staff and lots of laughs
    The challengesConstant change in management
    4.0
    Projects Manager
    Feb 2016
    3 to 4 years in the role, former employee
    ok
    The good thingsflexible, balance between life and work.
    The challengesrecoganization from the organization is minimum.
    2.0
    Analyst
    Feb 2016
    3 to 4 years in the role, former employee
    I started working there in its hey day, Happy staff, christmas parties, bonuses... By the time i left everyone is just getting by, no Christmas party, no benefits.
    The good thingsThe staff are friendly
    The challengesSalary is terrible. Staff are overworked. The company is struggling financially and so when people leave they aren't replaced. Many people are given work to do for positions above their pay grade and never actually get promoted
    3.0
    Snr Business Analyst
    Feb 2016
    Enjoyable but frustrating at the same time!
    The good thingsThe people and work culture were good in my experience.
    The challengesBeing part of a multi-national US giant means you don't have much influence or effect on anything - even if your group does really well, if the US have a bad year bonus and salary increases are poor to nothing. Not a pay for performance system.
    2.0
    Helpdesk Advisor
    Oct 2015
    1 to 2 years in the role, former employee
    Okay training ground for phone/e-mail based customer service
    The good thingsTraining and quality endeavour to cross skill
    The challengesShift work and working under company downfalls or constraints.
    3.0
    Programmer
    Oct 2015
    I've been here too long.
    The good thingsGood team.
    The challengesToo many cutbacks Lack of management communication Too US- centric
    5.0
    Computer Operator
    Sep 2015
    7 to 8 years in the role, current employee
    Good Experience
    The good thingsGreat - Opportunities for career development Great - Work/Life Balance
    The challengesManagement, benefits
    3.0
    Sales Coordinator
    Sep 2015
    5 to 6 years in the role, former employee
    Overall i met a lot of nice people when i worked there
    The good thingsThe people
    The challengesA lot of people were leaving or made redundant and i had to absorb the work load.
    3.0
    Business developement
    Sep 2015
    A good job to start out with but may be hard to have a career in
    The good thingsConsistent work hours and pay, great coworkers
    The challengesNot having role clarity
    3.0
    Application Developer
    Sep 2015
    Average
    The good thingsThe company has invested in upgrading their employees' skills by sponsoring ITIL and PMP certifications
    The challengesNo career progression
    3.0
    testing
    Sep 2015
    ok overall. good co workers
    The good thingsWork life balance
    The challengesDecent pay
    5.0
    Senior Manager, Business Delevopment and CLient Relationships
    Jul 2015
    First Data taught me everything I know.
    The good thingsIts a great place to work. Management and staff are one big family. This is the key to an enjoyable working environment.
    The challengesFirst Data is held privately however is about to be floated once more. Challenging times.
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