at First Focus IT P/L
Mascot, Sydney NSW
Sell AI & IT services to warm SMB leads at ANZ’s leading MSP. Meaningful IC role, real solutions, strong demand, serious earning potential. Apply now.
11h ago
First Focus IT
(24 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Whole of Business IT Support Solutions for SMB, Cloud Infrastructure and Management, Advanced Cybersecurity Solutions, Proactive IT Support and Monitoring, Virtualization Expertise, Risk Mitigation Strategies, Industry Best Team, Innovative Business Process Automation
Company size
101-1,000
Primary location
National
First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.
Jobs at First Focus IT
Based on your search activityat First Focus IT P/L
Brisbane QLD
Join as a member of 100+ IT support team, supporting many customers, hands on w/ wide variety of tech. Step 1 in your rise through our ranks!
28d ago
Our mission statement
Helping people use technology to make a difference.
Awards and accreditations
WRK+ Best Places to Work – 7th 2024
Australia's #1 Managed Service Provider 2024
Reviews overview
3.024 ratings in total
5
6
4
1
3
8
2
4
1
5
67%
38%
What’s it like working at First Focus IT?
AI summary of recent reviews
Employees consistently praise their colleagues and team members at First Focus IT, describing them as supportive, friendly, and competent. The company offers excellent learning opportunities, particularly for those early in their IT careers, with exposure to a diverse range of clients and technologies. Many reviewers appreciate the positive company culture that values openness, honesty, and collaboration amongst staff.
However, there are some potential challenges to consider. Some employees have noted that the management approach can involve significant oversight and a focus on metrics, with varying levels of people management experience. Detailed time tracking is required, with every hour needing to be recorded and allocated. The workload can be demanding, with high volumes of calls and tickets creating a fast-paced environment, and some employees have found that work-life balance can be challenging during busy periods with a standard 40-hour work week.
However, there are some potential challenges to consider. Some employees have noted that the management approach can involve significant oversight and a focus on metrics, with varying levels of people management experience. Detailed time tracking is required, with every hour needing to be recorded and allocated. The workload can be demanding, with high volumes of calls and tickets creating a fast-paced environment, and some employees have found that work-life balance can be challenging during busy periods with a standard 40-hour work week.
Recent reviews
1.0
Service Technician
May 2026Brisbane QLD 40004 to 5 years in the role, former employee
Years wasted on the wrong company.
The good thingsThe people who worked with me for some time. There was some amazing people who came and went through this company.
The challengesTheir people skills, their policies, their concern and overall support for their employees. Don’t tell people to resign and move states.
1.0
Support
Mar 2026Phillip ACT 26061 to 2 years in the role, former employee
Toxic company full of delusions.
The good thingsDayshift and the WFH setup.
The challengesA toxic work environment manipulated with extreme micromanagement from squammy leaders. Not worth anyone’s time.
1.0
Customer Support Role
Nov 2025Phillip ACT 2606Less than 1 year in the role, former employee
An Organization Plagued by Micromanagement and Dysfunction
The good thingsWhat's important here? Nothing -full of incompetent and toxic leaders.
The challengesI should have reviewed this page earlier, as the comments and feedback could have spared me significant stress while working with this company. Unfortunately, my experience has been overwhelmingly negative. The work environment is highly toxic, and leadership—both supervisors and managers—consistently demonstrates a closed-minded approach.
Most concerning is the excessive micromanagement, which creates an atmosphere of constant pressure and distrust. It severely undermines productivity, morale, and overall well-being. Despite their claims of promoting work–life balance, the reality is the opposite. They manipulate situations to serve their own interests, often at the expense of employees’ time, health, and peace of mind.
For anyone considering joining this company, I strongly advise you to flee and look elsewhere. The stress and toxicity are simply not worth it.
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