ITSM
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    ITSM
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    Company overview

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    Information Technology Services

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    Customer Service (Day or Night)

    at ITSM
    Darlinghurst, Sydney NSW
    ITSM is an established multi-cultural marketing company that offers a clear pathway for career development. Inbound only and no hard targets!
    ITSM is an established multi-cultural marketing company that offers a clear pathway for career development. Inbound only and no hard targets!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    5d ago
    5d ago

    Software Engineer (Full Stack - React/C#) | Hybrid

    at ITSM
    Broadbeach, Gold Coast QLD
    A client-strong, full-stack role for someone who cares about performance, clean code, and how data moves seamlessly from database to screen.
    A client-strong, full-stack role for someone who cares about performance, clean code, and how data moves seamlessly from database to screen.
    classification: Information & Communication TechnologyInformation & Communication Technology
    15d ago
    15d ago

    Reviews overview

    3.84 ratings in total
    5
    2
    4
    0
    3
    1
    2
    1
    1
    0
    100%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at ITSM?

    AI summary of recent reviews

    ITSM offers a positive work environment characterised by a family-like atmosphere and supportive colleagues. Employees particularly value the good work-life balance, comprehensive training programme, and motivating company perks. The work is described as both enjoyable and challenging, with strong support systems in place.

    The main challenges revolve around adapting to the fast-paced environment and managing high workloads, particularly in the call centre. Some employees have noted that performance expectations could be communicated more consistently throughout their contract period.

    Recent reviews

    5.0
    Call Centre Operator
    Aug 2023
    Sydney NSW 2000
    Great work place and environment with awesome colleagues and opportunities to upskill.
    The good thingsThe work environment is amazing and so are all the colleagues. Also all the extra perks the company provides are great and keep you motivated. I really enjoy working there.
    The challengesIt has been challenging some days, when it was really busy in the call center. But after a bit you get used to the high volume of incoming inquiries and can handle them with confidence.
    2.0
    Creative Designer
    Jan 2021
    Less than 1 year in the role, former employee
    Overall, it is a good company for those who love parties and drinking. But beware, they might be willing you sack you if you do not fit in their "drinking culture". They often made me feel like an outcast even though I tried to open up to them - as I didn't feel like I was part of the crew due to my lifestyle choices.
    The good thingsBeing able to balance work and life effectively. Received great help throughout the training period. Casual attire.
    The challengesEverything is fast-paced, although I was only told that my performance didn't meet their expectations until the very end of my contract. They lead people to think that they are the "company like no other", however, they are also relentless when it comes to social interactions and overall behaviour.
    3.0
    Call Centre Operator
    Jun 2018
    Fun for a while.
    The good thingsGood atmosphere, like a family.
    The challengesPoor management, crazy workload.
    Ratings for ITSM are shared as-is from employees in line with our community guidelines
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