Darlinghurst, Sydney NSW
We’re seeking an organised, discreet and highly trustworthy Corporate Services & KYB Specialist to manage client documentation and due diligence.
28d ago
ITSM
(6 reviews)Unclaimed
Company Profile
Company overview
Industry
Information Technology Services
Jobs at ITSM
Based on your search activityReviews overview
3.76 ratings in total
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What’s it like working at ITSM?
AI summary of recent reviews
Employees appreciate the excellent work environment and supportive colleagues at ITSM, describing it as family-like and social. The company perks, including free lunches and social events, along with good training and achievable work/life balance, contribute to a positive experience. The work itself is challenging and rewarding.
However, there are some potential challenges, including concerns about management and HR practices regarding communication and dispute handling. The fast-paced call centre environment can be demanding, particularly during busy periods, and the workload may feel heavy at times. Some employees have also noted that performance feedback could be provided more regularly throughout their employment.
However, there are some potential challenges, including concerns about management and HR practices regarding communication and dispute handling. The fast-paced call centre environment can be demanding, particularly during busy periods, and the workload may feel heavy at times. Some employees have also noted that performance feedback could be provided more regularly throughout their employment.
Recent reviews
5.0
Customer Service Representative
Sep 2026Darlinghurst NSW 2010Less than 1 year in the role, former employee
Best customer service job I have had
The good thingsExcellent culture and people, with extensive training and support to succeed
The challengesSystems are a bit outdated, so they may require an update at some point
2.0
Customer Service Call Centre Representative
Jul 2026Darlinghurst NSW 20102 to 3 years in the role, former employee
You will make many friends, but far more enemies with HR
The good thingsWonderful work colleagues, extremely social and many friendships built here. Office is nice and location is superb in a wonderful neighbourhood. A few decent perks like 1-2 weekly free lunches. Sports, social events and 'career progression'.
The challengesBrutal HR team. Mismanaged and out of touch with the general Call Centre. Business (profits) first, HR's buddies second and the Call Centre operators last. You are just a number as you are replaceable to them. HR will target you if you go against their agenda, even in unethical, yet technically 'legal' ways. Do not ever expect 100% fairness as they will often mis-interpret and change the work policy handbook to suit any work place disputes you may have in their favour.
5.0
Call Centre Operator
Aug 2023Sydney NSW 2000
Great work place and environment with awesome colleagues and opportunities to upskill.
The good thingsThe work environment is amazing and so are all the colleagues. Also all the extra perks the company provides are great and keep you motivated.
I really enjoy working there.
The challengesIt has been challenging some days, when it was really busy in the call center. But after a bit you get used to the high volume of incoming inquiries and can handle them with confidence.
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