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Leadership Opportunities

at Jobs Statewide

This is a Full time job

Adelaide SA
  • Work and learn from industry leaders | Recruitment & Employment
  • Monday to Friday | Multiple Locations Available
  • An opportunity for challenge and a new career path
Across North & South of Adelaide we have some incredible leadership opportunities - open to all industry backgrounds, Must be customer service focused
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
This is a featured job

Senior Manager Customer Care Centre

at SA Water

This is a Full time job

Adelaide SA(Hybrid)
  • Senior Management position, reporting to the General Manager
  • Lead a high-performing team at the heart of customer service
  • Deliver exceptional service through people, leadership and innovation.
As Senior Manager Customer Care Centre, you’ll lead a high-performing frontline team that delivers exceptional customer experiences.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Listed eleven days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Brisbane QLD(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed fourteen days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed three days ago

Leadership Opportunities

at Jobs Statewide

This is a Full time job

Adelaide SA
  • Work and learn from industry leaders | Recruitment & Employment
  • Monday to Friday | Multiple Locations Available
  • An opportunity for challenge and a new career path
Across North & South of Adelaide we have some incredible leadership opportunities - open to all industry backgrounds, Must be customer service focused
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
Listed four days ago

Senior Workforce Planner

at Building and Plumbing Commission

This is a Full time job

Melbourne VIC(Hybrid)
Salary from $91,971per annum plus Super
  • Fixed term until 30 June 2027 opportunity
  • Hybrid working model, Melbourne CBD office location
  • Friendly and supportive team! 
Take the lead in driving workforce management excellence at BPC through to 30 June 2027!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed one day ago

Lead Resource Planner

at MUFG Retirement Solutions
Be an early applicant

This is a Full time job

Melbourne VIC
Hybrid working with 50% wfh
  • Extensive opportunities for development
  • High profile, cross functional role
  • Work as part of a collaborative and supportive team
As a Lead Resource Planner you will partner with business leaders to effectively manage staffing across MUFG Pension & Market Services
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed one day ago

Development Services Support Team Leader

at Port Stephens Council

This is a Full time job

Raymond Terrace, Newcastle, Maitland & Hunter NSW(Hybrid)
$90,888 – $106,927 pa + 12% super + allowances
  • Permanent, full-time position
  • 35 hour week + flexi-time for the ultimate work-life balance!
We’re seeking a dynamic and motivating leader to step into our DSS team as the Development Services Support Team Leader.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed seven days ago

Team Lead - Contact Centre

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Genuine career progression as we grow, with leadership pathways
  • Access to leading AI tools, plus the training and time to use them properly
  • A leadership team that values clarity, accountability and outcomes
Lead and coach Care Partners to deliver exceptional client care while driving performance and improvement
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed eleven days ago

Workforce Planning Specialist

at McMillan Shakespeare

This is a Full time job

Brisbane QLD(Hybrid)
  • Hybrid work
  • Trusted brand
  • Central location
Join a supportive team and utilise your strong workforce planning skills in this multi-site environment
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed two days ago

Workforce Planner

at City of Gold Coast

This is a Full time job

Bundall, Gold Coast QLD(Hybrid)
From $94,439.11 plus superannuation
  • 9-day fortnight
  • Flexible work arrangements to suit your lifestyle
  • Personal and professional development courses
We are seeking an experienced Workforce Planner to support the effective planning and management of our Customer Contact Centre workforce
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed nine days ago

Senior Manager Customer Care Centre

at SA Water

This is a Full time job

Adelaide SA(Hybrid)
  • Senior Management position, reporting to the General Manager
  • Lead a high-performing team at the heart of customer service
  • Deliver exceptional service through people, leadership and innovation.
As Senior Manager Customer Care Centre, you’ll lead a high-performing frontline team that delivers exceptional customer experiences.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed fifteen days ago

Senior Workforce Planning & Scheduling Advisor

at Harmony Australasia

This is a Full time job

Brisbane QLD(Hybrid)
  • Permanent Brisbane based opportunity
  • Eligible to participate in the company bonus scheme
  • Flexible Working (option to WFH 2 days per week)
Join our Brisbane based HR team and play a key role in shaping how we plan, schedule and resource our workforce across Australia and Papua New Guinea.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed two days ago

Senior Team Leader

at 4Mile Pty Ltd

This is a Full time job

North Strathfield, Sydney NSW
$70,000 – $95,000 per year + bonuses
  • Lead and develop high-performing contact centre teams.
  • Grow your career with a successful Australian-owned business.
  • Immediate Start
Lead and inspire high-performing contact centre teams with 4Mile.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed two days ago

Regional Manager, Customer Care - APAC

at Lineage AUS TRS Pty Ltd

This is a Full time job

Laverton North, Melbourne VIC
  • Thought Leader for customer experience transformation
  • Develop a best practice ANZ & APAC customer care framework
  • A rare & unique customer experience leadership opportunity
Lead customer experience transformation in ANZ & APAC for global leader in temperature-controlled logistics
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed seven days ago

National Manager Customer Experience & Strategy

at Talentpath

This is a Full time job

Sydney NSW
Attractive remuneration with NFP salary packaging.
  • Lead national CX strategy for one of Australia's leading charities.
  • Boost your take-home pay with generous NFP salary packaging benefits.
  • Comprehensive wellbeing support, inclusive leave and lifestyle perks
Lead national CX strategy for one of Australia's leading NFP, driving supporter engagement, operational excellence and meaningful social impact.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed fourteen days ago

Workforce Planning Specialist

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
  • Hybrid work
  • Trusted brand
  • Central location
Join a supportive team and utilise your strong workforce planning skills in this multi-site environment
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed two days ago

Customer Care Manager

at La Trobe Financial Services Pty Limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Join Australia's Global Investment Manager
  • Drive service excellence through a high-performing contact centre
  • Various benefits offered including; birthday leave, volunteer leave & much more!
Lead & develop the Customer Care function, overseeing a team responsible for managing inbound phone enquiries and customer requests.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed twenty five days ago

Operations Manager

at Pioneer Credit Ltd

This is a Full time job

Perth WA
  • Drive change that truly matters.
  • Elevate your leadership career.
  • Challenge, improve and innovate.
Lead transformational change, shape high-performing teams and help drive the future of customer operations.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
25d ago•Expiring
Listed eleven days ago

Capability and Quality Lead

at Liberty Financial

This is a Full time job

Melbourne VIC
Capability and Quality Lead
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed eight days ago

Customer Experience Delivery Manager

at Inner West Council

This is a Full time job

Petersham, Sydney NSW
  • Lead one of Council's most visible and community-facing functions
  • Empower and develop a high-performing customer experience team
  • Be part of a diverse and progressive organisation
Lead Council's frontline customer experience operations and service enablement functions
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago•Expiring
Listed seven days ago

Training and Knowledge Lead

at The NRMA

This is a Full time job

Sydney Olympic Park, Sydney NSW(Hybrid)
  • Lead capability, training & AI adoption in a high-impact role
  • Shape learning strategies that drive frontline performance
  • Hybrid work, great benefits & career growth across NRMA Group
Lead a high-performing team of Trainers, Knowledge Specialists and QA professionals, driving capability, learning innovation and operational readiness
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed eight days ago

Workforce Planner

at TactiCall Recruitment Services

This is a Contract/Temp job

Brisbane QLD(Hybrid)
$80.00 - $90.00 p.h. + superannuation
  • Temporary Full-time
  • Multi-site, multi-channel operation
  • $88.30 / hr plus super
Government Contact Centre. Forecasting, scheduling and resource management. Brisbane CBD - up to 12-month contract. Fantastic environment.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed four days ago

Workforce Planning Real Time Analyst

at Teachers Mutual Bank

This is a Full time job

Sydney NSW(Hybrid)
  • Barangaroo location
  • Hybrid and flexible working
  • Extra Rostered Day Off every month
Support the scheduling and monitoring of staffing levels in our contact centre and ensure adherence to SLAs
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed fourteen days ago

Flexible Team Manager - Contact Centre

at RACWA

This is a Full time job

Joondalup, Perth WA(Hybrid)
From $100,000 + super + incentives + discounts
  • Work close to home supporting members across the state
  • Full-time permanent employment with WA's most iconic brand
  • Supportive environment with flexible and hybrid working opportunities
Lead, coach and grow high-performing contact centre teams with RAC WA - enjoy flexibility, member benefits and career growth.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed five days ago

Team Leader ? Workers Insurance

at NSW Police Force

This is a Full time job

Parramatta, Sydney NSW
$116,981 - $129,492
We have an opportunity for a Team Leader - Workers Insurance to join our Shared Services team.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed seven days ago

Operations Leader

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Enjoy real career growth with training, support and clear pathways forward
  • Make a genuine impact on how we work and grow
  • Work alongside a forward-thinking leadership team
Lead high-performing teams, drive transformation and shape the future with AI, data and innovation in a fast-growing, high-impact organisation.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed ten days ago

Customer Care Team Leader

at Enigma HR Pty Ltd

This is a Full time job

Wetherill Park, Sydney NSW
Lead our Customer Care team and drive exceptional customer experiences across Australia and global markets.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
10d ago
Listed twelve days ago

Team Leader - Asset Management - Hybrid WFH

at Nissan Australia & New Zealand

This is a Full time job

Mulgrave, Melbourne VIC(Hybrid)
  • Lead and develop a specialised Asset Management team
  • Own complex collections, recoveries and vendor performance
  • Build your leadership career with Nissan Financial Services
Lead a specialised Asset Management team across complex collections, recoveries and vendor performance at Nissan Financial Services.
subClassification: CollectionsCollections classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed eight days ago

Community Experience Manager

at LSKD

This is a Full time job

Loganholme, Brisbane QLD
  • Move Fast with us: grow your skillset and your career as LSKD grows globally
  • Work in our global HQ in Logan: easy parking, halfway to Brisbane & the Coast
  • More than a job: join a community obsessed with 1% better
Lead the team shaping LSKD’s community experience - bringing community obsession, people leadership and operational excellence to life.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed eighteen days ago

Customer Service Team Lead

at Sharp & Carter Business Support

This is a Full time job

Chadstone, Melbourne VIC
$100,000 - $110,000 plus superannuation
  • Global Leader Within Industry | Located In Chadstone | Support Growth
  • Genuine People Leadership Role | Drive Improvement & Accountability
  • Supportive Senior Leadership Team | Develop High Performance
Lead, Coach and Develop a high-performing Customer Service Team within a growing Global Organisation. Genuine leadership, impact and career growth!
Recruited byBenjamin Foley
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
18d ago
Listed twelve days ago

Customer Service and Security Team Leader

at NEXTDC Limited

This is a Full time job

Darwin NT
  • Ready to lead security at a world-class data centre?
  • Experienced in managing incidents in a critical environment?
  • Looking for your next leadership challenge in security?
Join NEXTDC and make an impact in a fast-paced, customer-focused security leadership role
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
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