at The NRMA
Sydney NSW
We’re looking for a highly organised & proactive Team Co-ordinator to join our Membership team to support our GM, Membership and GM, Digital.
4d ago
NRMA
(67 reviews)
Company Profile
Company overview
Website
Industry
Vehicle Services & Repair
Specialities
Motoring, Travel, Accommodation, Car Rental, Roadside Assistance, Membership Organisation, Tourism, Driver Training and Education
Company size
1,001-5,000
Primary location
Sydney Olympic Park, New South Wales
With over 2.7 million Members, the NRMA is Australia's largest member-owned organisation. We’re known for our legendary roadside assistance, but today we’re growing into one of the largest transport and tourism organisations in the country, helping to improve the entire journey for our Members and their communities. Currently, the NRMA Group comprises NRMA Motoring and Membership (including roadside assistance, one of Australia's largest electric vehicle fast charging networks, and more), NRMA Parks and Resorts, NRMA Expeditions (including Freycinet Lodge), SIXT car and truck rental Australia, My Fast Ferry and Fantasea – and there’s plenty more to come.
Jobs at NRMA
Based on your search activityat The NRMA
Sydney NSW
Lead change management as well as coordinate internal communications & engagement across our Membership portfolio.
4d ago
Our mission statement
For over 100 years, the NRMA has existed to keep people moving. We were forged by purpose from the very beginning. It’s why we advocate for safer roads, better transport and cheaper fuel. It’s why we turn up fast to the roadside when we’re needed. It’s why we’re leading the charge toward electric vehicles. It’s why we strive for reconciliation and gender equality. It’s why we’re there to help in times of crisis. It's why we invest in tourism – making sure there are compelling places to go that are safe and great value for money. It’s why we want to create a sustainable future for all, and believe that education and meaningful experiences lead to more respect and care for our environment.
Featured
Our Playbook
From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nation have become known for the world over.
Awards and accreditations
Australian LGBTQ Inclusion Awards 2022
Financial Review: Best Places To Work 2022
Family Inclusive Workplace™ Certified 2022
Canstar award: Most Satisfied Customers - Roadside Assistance 2022
Workplace Gender Equality Agency's: Employer of Choice for Gender Equality 2021
Gallery photos
Reviews overview
3.467 ratings in total
5
21
4
16
3
10
2
7
1
13
87%
57%
What’s it like working at NRMA?
AI summary of recent reviews
NRMA offers several positive aspects that employees value, including the ability to work from home and a supportive team environment. The company provides comprehensive benefits including insurance discounts and bonus opportunities, while also investing in thorough training programs with ongoing coaching and feedback.
However, employees face certain challenges, including a highly detailed management approach, particularly in the call centre environment. The shift work structure can impact work-life balance, while technical issues occasionally affect work efficiency. Some employees also note that career progression opportunities can be limited in certain areas of the organisation.
However, employees face certain challenges, including a highly detailed management approach, particularly in the call centre environment. The shift work structure can impact work-life balance, while technical issues occasionally affect work efficiency. Some employees also note that career progression opportunities can be limited in certain areas of the organisation.
Recent reviews
4.0
Customer Service / Roadside Assistant
Nov 2025Sydney Olympic Park NSW 21272 to 3 years in the role, current employee
Great if you love shifts changes not good for those who don't like being micromanaged
The good thingsWorking remote / from home.
Excellent benefits working a 3 week changing roster - shifts start & finish between 5am-Midnight.
Bonuses if you meet KPI's.
Amazing staff all willing to help & assist with new & constantly changing processes.
Coaches provide real time feedback.
Employees are updated through email/message notifications, 1 on 1 manager catch ups and monthly team meetings.
Upper management actually engage with all employees.
The challengesAll calls, breaks, everything, is micromanaged and reported on down to the second.
Slow system!!! Have to log on min 15-20mins before rostered time to make sure everything loads ready for your start time (not paid but should be) or your classed as 'being late to shift'.
You & your internet connection are blamed & held responsible for all system issues - even when happening to multiple users.
Performance Plan not ended when should be due to manager not completing weekly follow-ups then extended for ridiculous reasons.
2.0
Call Centre Role
Sep 2025Gosford NSW 2250Less than 1 year in the role, former employee
Don't bother applying
The good thingsThe good things
Working from home can be convenient
Helping members is rewarding
Five weeks of paid training at the start
The challenges
Management focus is on call stats, not genuine member interaction
Scripts make conversations robotic
Penalty rates for Saturday and Sunday are the same
Constant call drop-ins and very limited breathing space
Only two short breaks per shift, bathroom use is scrutinised
Treated more like school children than professionals
Frequent software crashes add to the stress
1.0
Business Partner
Feb 2025All Brisbane QLDLess than 1 year in the role, former employee
I was looking for a new job within 3 months.
The good thingsI have nothing to say here.
The challengesI discussed expectations incl travel, hours, mileage of the role quite thoroughly before joining to prevent surprises. They went back on it all within the first week. My line manager changed goal posts every second day. Inefficient and ineffective leadership who will lie to get what they want.
Other companies in this industry
Find out more about working at NRMA. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.