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This is a featured job

Customer Experience and Improvement Coordinator

at Lake Macquarie City Council

This is a Contract/Temp job

Speers Point, Newcastle, Maitland & Hunter NSW(Hybrid)
$105,134 – $122,182 per year
  • Champion the customer voice and help teams deliver better services
  • Lead our Voice of Customer program, turning feedback into service improvements
  • We value work-life balance to help staff thrive at work and beyond
Lead customer experience at Lake Macquarie City Council. Turn feedback and insights into better services and shape our Voice of Customer.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured•Expiring
Listed seven days ago

Training and Knowledge Lead

at The NRMA

This is a Full time job

Sydney Olympic Park, Sydney NSW(Hybrid)
  • Lead capability, training & AI adoption in a high-impact role
  • Shape learning strategies that drive frontline performance
  • Hybrid work, great benefits & career growth across NRMA Group
Lead a high-performing team of Trainers, Knowledge Specialists and QA professionals, driving capability, learning innovation and operational readiness
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed fifteen days ago

Coaching and Capability Specialist

at Pepper Money ANZ

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
As a Coaching and Capability Specialist, you'll help develop the skills, confidence and performance of our Customer Service and Solutions teams.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed two days ago

Assessment Coordinator

at Adecco

This is a Full time job

Wollongong, Wollongong, Illawarra & South Coast NSW(Hybrid)
  • Work with a team that fosters support, collaboration, and shared success
  • Make real impact by ensuring candidates have a smooth assessment journey
  • Build new skills and grow your career with us
Take on a key role at ADF Careers by stepping into the position of Assessment Coordinator.
subClassification: OtherOther classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed eleven days ago

Capability and Quality Lead

at Liberty Financial

This is a Full time job

Melbourne VIC
Capability and Quality Lead
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed seven days ago

National Manager Customer Experience & Strategy

at Talentpath

This is a Full time job

Sydney NSW
Attractive remuneration with NFP salary packaging.
  • Lead national CX strategy for one of Australia's leading charities.
  • Boost your take-home pay with generous NFP salary packaging benefits.
  • Comprehensive wellbeing support, inclusive leave and lifestyle perks
Lead national CX strategy for one of Australia's leading NFP, driving supporter engagement, operational excellence and meaningful social impact.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed one day ago

Lead Resource Planner

at MUFG Retirement Solutions
Be an early applicant

This is a Full time job

Melbourne VIC
Hybrid working with 50% wfh
  • Extensive opportunities for development
  • High profile, cross functional role
  • Work as part of a collaborative and supportive team
As a Lead Resource Planner you will partner with business leaders to effectively manage staffing across MUFG Pension & Market Services
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed seven days ago

Team Lead - Contact Centre

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Genuine career progression as we grow, with leadership pathways
  • Access to leading AI tools, plus the training and time to use them properly
  • A leadership team that values clarity, accountability and outcomes
Lead and coach Care Partners to deliver exceptional client care while driving performance and improvement
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed seven days ago

Senior Care Partner

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Hybrid working arrangements
  • Genuine career progression as we grow, with pathways across care
  • A leadership team that values clarity, accountability and outcomes
Lead with care. Support high-performing teams, champion better outcomes, and make a lasting difference in aged care.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed four days ago

Customer Engagement Consultant nib Thrive

at nib health funds limited

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Support NDIS participants to achieve better outcomes
  • Make a real difference every day
  • Hybrid working to support work/life integration
Support NDIS participants through every stage of their journey, delivering personalised service, building trusted relationships and creating positive
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed eight days ago

Customer Experience Officer

at Northern Victoria Institute of TAFE

This is a Full time job

Wodonga, Yarra Valley & High Country VIC
  • Be the first point of contact for students and the community.
  • Deliver high-quality customer service across multiple channels.
  • Join a passionate team to deliver outstanding experiences to every learner.
Be the first point of contact for students and the community, providing friendly, professional support and creating positive customer experiences.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed fourteen days ago

Customer Service Team Leader

at Fleetcare

This is a Full time job

Wangara, Perth WA
  • Lead customer-focused teams and play a key role in shaping service delivery
  • Access professional development, leadership support and genuine opportunities fo
  • Enjoy a collaborative, supportive environment, wellbeing initiatives and more
Drive operational excellence and play a key role in shaping the future customer experience for one of Australia's leading fleet management providers.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed eleven days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Brisbane QLD(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed sixteen days ago

Customer Experience and Improvement Coordinator

at Lake Macquarie City Council

This is a Contract/Temp job

Speers Point, Newcastle, Maitland & Hunter NSW(Hybrid)
$105,134 – $122,182 per year
  • Champion the customer voice and help teams deliver better services
  • Lead our Voice of Customer program, turning feedback into service improvements
  • We value work-life balance to help staff thrive at work and beyond
Lead customer experience at Lake Macquarie City Council. Turn feedback and insights into better services and shape our Voice of Customer.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
16d ago•Expiring
Listed five days ago

Payment Support Team Leader

at nib health funds limited

This is a Full time job

Melbourne VIC(Hybrid)
  • Lead and develop a high-performing team
  • Drive quality, compliance and accuracy
  • Hybrid working to support work/life integration
Lead a high-performing payments team, drive service excellence and improve payment quality, compliance and operational outcomes.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed fourteen days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed fifteen days ago

Senior Workforce Planning & Scheduling Advisor

at Harmony Australasia

This is a Full time job

Brisbane QLD(Hybrid)
  • Permanent Brisbane based opportunity
  • Eligible to participate in the company bonus scheme
  • Flexible Working (option to WFH 2 days per week)
Join our Brisbane based HR team and play a key role in shaping how we plan, schedule and resource our workforce across Australia and Papua New Guinea.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed twelve days ago

Realtime Performance Analyst | Housing Response Centre

at Department of Communities and Justice

This is a Full time job

Liverpool, Sydney NSW
116981
Provide operational insights, identify emerging risks and trends, recommend practical solutions to improve service delivery and workforce efficiency.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago•Expiring
Listed eight days ago

Community Experience Manager

at LSKD

This is a Full time job

Loganholme, Brisbane QLD
  • Move Fast with us: grow your skillset and your career as LSKD grows globally
  • Work in our global HQ in Logan: easy parking, halfway to Brisbane & the Coast
  • More than a job: join a community obsessed with 1% better
Lead the team shaping LSKD’s community experience - bringing community obsession, people leadership and operational excellence to life.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed fifteen days ago

Client Support and Training Officer

at Industry Capability Network (Victoria) Ltd

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Make a real impact for Victorian businesses and communities.
  • Deliver training, support and stakeholder engagement.
  • Benefit from flexible working, and a supportive, purpose-driven team culture.
Help local businesses win. Drive meaningful economic impact.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed twelve days ago

Customer Service and Security Team Leader

at NEXTDC Limited

This is a Full time job

Darwin NT
  • Ready to lead security at a world-class data centre?
  • Experienced in managing incidents in a critical environment?
  • Looking for your next leadership challenge in security?
Join NEXTDC and make an impact in a fast-paced, customer-focused security leadership role
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed eight days ago

Assistant Manager, Customer Service

at International Convention Centre Sydney

This is a Full time job

Sydney NSW
  • Australia's premier Convention, Exhibition and Entertainment precinct
  • Real opportunities for career growth and progression
  • Free meals on duty
Lead exceptional customer experiences at Australia's premier venue, developing teams and creating memorable moments at world-class events.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed seventeen days ago

Senior Manager Operations Support (Contract)

at Orange Sky Australia

This is a Contract/Temp job

Stafford, Brisbane QLD(Hybrid)
  • Work with a high-performing team & have fun along the way
  • Benefit from a flexible approach to work and growth opportunities
  • Stay active and supported with wellness and wellbeing initiatives
Lead operations support at Orange Sky to empower volunteers and optimise asset fleets across Australia & Aotearoa. Transform strategy into impact.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
Listed twenty three days ago

Customer Support Manager - Continuous Improvement

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
  • Enjoy hybrid working
  • Melbourne CBD based role
  • Make your mark with our newest brand
Join our newest and most exciting brand and utilise your strong leadership skills, strategic mindset and ability to drive continuous improvement.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
23d ago
Listed twenty six days ago

Customer Support Officer

at YMCA of South Australia

This is a Full time job

Adelaide SA
$29.45 – $30 per hour
  • Health + wellbeing perks, including access to YMCA SA's recreation facilities
  • A purpose-driven organisation that has the community's best interest at heart
  • Full-Time Opportunity | Adelaide CBD Location
Join our Children's Services Support Services Team as a Customer Support Officer, part-time and based in Adelaide CBD!
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
26d ago•Expiring
Listed twenty three days ago

Registry Lead Officer Certificates

at NSW Department of Customer Service

This is a Contract/Temp job

Sydney NSW(Hybrid)
$102936 - $113579 p.a. + super and leave loading
In this role, you will oversee paper-based applications, manage escalations and deliver accurate, customer-focused outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
23d ago•Expiring
Listed nine days ago

Customer Service Advisor

at Lotus People

This is a Contract/Temp job

Sydney NSW
Up to $37 + super
  • $36.82-$37.21 per hour + super | Up to 6-month temp opportunity
  • ASAP start | Structured training with potential for 2 days WFH
  • Build fintech experience in a supportive, fast-paced customer service team
Support customers across phone, email and tickets in a fast-paced fintech contact centre. ASAP start, up to 6 months with WFH.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago
Listed eight days ago

Intake Support Officer Child Protection Conferencing

at Queensland Government

This is a Full time job

Brisbane QLD
The unit delivers high-quality dispute resolution services state-wide to parties involved in contested child protection proceedings in accordance...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago•Expiring
Listed more than thirty days ago

National Claims Manager

at McMillan Shakespeare
Be an early applicant

This is a Full time job

Melbourne VIC
Your role will focus on ensuring efficiency, accuracy, and timeliness in processing claims for participants/customers with a National Disability...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
30d+ ago
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