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This is a featured job

External Dispute Resolution Consultant

at HomeStart

This is a Full time job

Adelaide SA(Hybrid)
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
subClassification: Client ServicesClient Services
classification: Banking & Financial Services(Banking & Financial Services)
Featured
Featured
Listed one day ago

Customer Resolutions & Compliance Specialist

at Freedom

This is a Full time job

North Ryde, Sydney NSW(Hybrid)
  • Opportunities to learn and build valuable experience within a well-known brand
  • Certified Great Place to Work 2025 and Retail Employer of the Year Winner
  • Great working environment and collaborative team
  • Opportunities to learn and build valuable experience within a well-known brand
  • Certified Great Place to Work 2025 and Retail Employer of the Year Winner
  • Great working environment and collaborative team
This is an opportunity to join a supportive and dynamic environment
This is an opportunity to join a supportive and dynamic environment
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
1d ago
Listed three days ago

External Dispute Resolution Specialist

at Suncorp

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
3d ago
3d ago
Listed six days ago

Dispute Resolution Specialist

at Allianz Australia Insurance Ltd

This is a Full time job

Brisbane QLD(Hybrid)
  • Inclusive Culture: Join a supportive, open-minded team!
  • Work-life balance: Enjoy our flexible, hybrid work arrangements!
  • Career Development: Access mentoring, development and mobility opportunities!
  • Inclusive Culture: Join a supportive, open-minded team!
  • Work-life balance: Enjoy our flexible, hybrid work arrangements!
  • Career Development: Access mentoring, development and mobility opportunities!
Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code.
Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
6d ago
6d ago
Listed three days ago

External Dispute Resolution Specialist

at Suncorp

This is a Contract/Temp job

Brisbane QLD(Hybrid)
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
3d ago
3d ago
Listed ten days ago

Customer Dispute Resolution Case Manager

at Auto & General

This is a Full time job

North Lakes, Brisbane QLD
  • Variety of career development opportunities
  • Discounts on insurance products, retail outlets and gyms
  • Award-winning Workplace Giving program
  • Variety of career development opportunities
  • Discounts on insurance products, retail outlets and gyms
  • Award-winning Workplace Giving program
Lead complaint investigations, balancing customer advocacy/vulnerability with regulatory compliance & business positions.
Lead complaint investigations, balancing customer advocacy/vulnerability with regulatory compliance & business positions.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
10d ago
10d ago
Listed three days ago

External Dispute Resolution Specialist

at Suncorp

This is a Contract/Temp job

Sydney NSW(Hybrid)
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
  • Protect, trust, and shape better outcomes
  • MTC opportunities available in Brisbane, Sydney or Melbourne
  • A genuinely flexible working environment with a true focus on work life balance
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
Protect, trust and shape better outcomes. Make an impact where customer fairness, legal and industry insight and commercial acumen come together.
subClassification: OtherOther
classification: Insurance & Superannuation(Insurance & Superannuation)
3d ago
3d ago
Listed seven hours ago

Ombudsman, Banking & Finance

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Melbourne VIC(Hybrid)
  • Be part of a purpose-led organisation making a meaningful difference
  • Enjoy flexibility, with flexible work practices and hybrid working on offer
  • Contribute to a culture recognised for excellence, inclusion and impact
  • Be part of a purpose-led organisation making a meaningful difference
  • Enjoy flexibility, with flexible work practices and hybrid working on offer
  • Contribute to a culture recognised for excellence, inclusion and impact
As a B&F Ombudsman you’ll sit at the heart of complex, high-impact disputes resolving matters that directly affect consumers.
As a B&F Ombudsman you’ll sit at the heart of complex, high-impact disputes resolving matters that directly affect consumers.
subClassification: Banking & Finance LawBanking & Finance Law
classification: Legal(Legal)
7h ago
7h ago
Listed seven hours ago

Ombudsman, Banking & Finance

at Australian Financial Complaints Authority Limited
Be an early applicant

This is a Full time job

Sydney NSW(Hybrid)
  • Be part of a purpose-led organisation making a meaningful difference
  • Contribute to a culture recognised for excellence, inclusion and impact
  • Hybrid and flexible work on offer from our state-of-the-art CBD offices
  • Be part of a purpose-led organisation making a meaningful difference
  • Contribute to a culture recognised for excellence, inclusion and impact
  • Hybrid and flexible work on offer from our state-of-the-art CBD offices
Your decisions will deliver real-world outcomes that rebuild trust in the financial system.
Your decisions will deliver real-world outcomes that rebuild trust in the financial system.
subClassification: Banking & Finance LawBanking & Finance Law
classification: Legal(Legal)
7h ago
7h ago
Listed two days ago

Dispute Assessment Officer

at Department of Government Services Victoria

This is a Full time job

Melbourne VIC
$81,496 - $98,955 + Superannuation
  • Get involved in building a modern and innovative government department
  • Build connections across the Victorian Public Sector
  • Ongoing role
  • Get involved in building a modern and innovative government department
  • Build connections across the Victorian Public Sector
  • Ongoing role
The Dispute Settlement Centre of Victoria provides a range of alternative dispute resolution services to the Victorian community.
The Dispute Settlement Centre of Victoria provides a range of alternative dispute resolution services to the Victorian community.
subClassification: OtherOther
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed three days ago

Customer Experience Manager, Equity of Access

at Australian Financial Complaints Authority Limited

This is a Full time job

Melbourne VIC(Hybrid)
initially 12-month contract
  • Shape inclusive, accessible experiences for diverse customers
  • Work in an agile, cross‑functional delivery environment
  • Private NFP with an award winning culture with a purpose to make a difference
  • Shape inclusive, accessible experiences for diverse customers
  • Work in an agile, cross‑functional delivery environment
  • Private NFP with an award winning culture with a purpose to make a difference
We are looking for a Customer Experience Manager, Equity of Access to help us design more inclusive, accessible and equitable pathways for consumers
We are looking for a Customer Experience Manager, Equity of Access to help us design more inclusive, accessible and equitable pathways for consumers
subClassification: OtherOther
classification: Consulting & Strategy(Consulting & Strategy)
3d ago
3d ago
Listed eight hours ago

Customer Feedback Officer

at Gallagher Bassett

This is a Contract/Temp job

Melbourne VIC(Hybrid)
Competitive salary and benefits
  • Monthly RDO, birthday leave, purchased leave, reproductive leave & more!
  • Individual development planning and structured career progression
  • Hybrid working arrangements post training and brand new CBD office
  • Monthly RDO, birthday leave, purchased leave, reproductive leave & more!
  • Individual development planning and structured career progression
  • Hybrid working arrangements post training and brand new CBD office
Empathetic customer support role. Resolve complaints, manage critical incidents. Hybrid work, competitive benefits.
Empathetic customer support role. Resolve complaints, manage critical incidents. Hybrid work, competitive benefits.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8h ago
8h ago
Listed fifteen days ago

External Dispute Resolution Consultant

at HomeStart

This is a Full time job

Adelaide SA(Hybrid)
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
  • Work that makes a difference to South Australians
  • Annual salary increases
  • WFH flexibility + 5 weeks leave
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
Play a pivotal role resolving HomeStart's most complex customer matters and make a real difference for South Australians.
subClassification: Client ServicesClient Services
classification: Banking & Financial Services(Banking & Financial Services)
15d ago
15d ago
Listed three days ago

Customer Experience Manager, Equity of Access

at Australian Financial Complaints Authority Limited

This is a Full time job

Sydney NSW(Hybrid)
initially a 12 month contract role
  • Shape inclusive, accessible experiences for diverse customers
  • Work in an agile, cross-functional delivery environment
  • Private NFP with an award-winning culture and a purpose to make a difference
  • Shape inclusive, accessible experiences for diverse customers
  • Work in an agile, cross-functional delivery environment
  • Private NFP with an award-winning culture and a purpose to make a difference
We are looking for a Customer Experience Manager, Equity of Access to help us design more inclusive, accessible and equitable pathways for people who
We are looking for a Customer Experience Manager, Equity of Access to help us design more inclusive, accessible and equitable pathways for people who
subClassification: OtherOther
classification: Consulting & Strategy(Consulting & Strategy)
3d ago
3d ago
Listed one day ago

Member Resolution Specialist

at RACWA
Be an early applicant

This is a Full time job

West Perth, Perth WA(Hybrid)
  • Manage and resolve member complaints and enquiries through Complaints Pro
  • Flexible working arrangements including WFH options & from our West Perth office
  • Free roadside assistance, Insurance product discounts and more
  • Manage and resolve member complaints and enquiries through Complaints Pro
  • Flexible working arrangements including WFH options & from our West Perth office
  • Free roadside assistance, Insurance product discounts and more
You'll work across the Insurance Claims division to investigate & resolve complaints, provide meaningful insights & help drive continuous improvements
You'll work across the Insurance Claims division to investigate & resolve complaints, provide meaningful insights & help drive continuous improvements
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
1d ago
1d ago
Listed eight days ago

Ombudsman & Complaint Specialist

at Ausgrid

This is a Full time job

Melbourne VIC
$119,500 per year
  • Manage and resolve customer complaints and disputes
  • Manage complex or sensitive issues across a diverse range of stakeholders
  • Assess complaint trends and contribute to continuous improvement initiatives.
  • Manage and resolve customer complaints and disputes
  • Manage complex or sensitive issues across a diverse range of stakeholders
  • Assess complaint trends and contribute to continuous improvement initiatives.
• Bring your passion for problem-solving to a role where every resolution counts! • Permanent full-time | Competitive package • Hybrid
• Bring your passion for problem-solving to a role where every resolution counts! • Permanent full-time | Competitive package • Hybrid
subClassification: CollectionsCollections
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago•Expiring
8d ago•Expiring
Listed one day ago

External Dispute Resolution (EDR) Officer

at CBUS Super

This is a Full time job

Melbourne VIC(Hybrid)
  • Permanent full time position
  • Hybrid working | Modern and accessible office in Melbourne CBD
  • Make a real impact supporting members through complex AFCA complaints
  • Permanent full time position
  • Hybrid working | Modern and accessible office in Melbourne CBD
  • Make a real impact supporting members through complex AFCA complaints
Manage AFCA complaints end to end, delivering fair, timely outcomes and improving member experience at CBUS.
Manage AFCA complaints end to end, delivering fair, timely outcomes and improving member experience at CBUS.
subClassification: SuperannuationSuperannuation
classification: Insurance & Superannuation(Insurance & Superannuation)
1d ago
1d ago
Listed eight days ago

Service Dispute Liaison Specialist

at People2people - HR Solutions

This is a Full time job

Homebush, Sydney NSW
Onsite Parking | Perks & Benefits | Close to Public Transport
Onsite Parking | Perks & Benefits | Close to Public Transport
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
8d ago
Listed two days ago

Case Manager

at Yarra Valley Water

This is a Full time job

Mitcham, Melbourne VIC(Hybrid)
$91214 - $97729 p.a. + 12% Superannuation
  • Permanent, Full-time opportunity
  • True hybrid working - work from home and our Mitcham office
  • $91,214 - $97,729 per annum plus 12% superannuation
  • Permanent, Full-time opportunity
  • True hybrid working - work from home and our Mitcham office
  • $91,214 - $97,729 per annum plus 12% superannuation
Our Case Manager's play a pivital role in driving positive change for the communities we serve.
Our Case Manager's play a pivital role in driving positive change for the communities we serve.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
2d ago
Listed three days ago

Claims Advisor

at Suncorp

This is a Full time job

Newcastle, Newcastle, Maitland & Hunter NSW(Hybrid)
  • Support injured motorists through meaningful CTP claims journeys daily
  • Manage end-to-end claims using systems, judgement and stakeholder contact
  • Join Suncorp with hybrid work, growth pathways and strong team support
  • Support injured motorists through meaningful CTP claims journeys daily
  • Manage end-to-end claims using systems, judgement and stakeholder contact
  • Join Suncorp with hybrid work, growth pathways and strong team support
12-month contract - CTP Claims Advisor role in Newcastle/Sydney supporting injured motorists, managing claims end-to-end.
12-month contract - CTP Claims Advisor role in Newcastle/Sydney supporting injured motorists, managing claims end-to-end.
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
3d ago
3d ago
Listed eight days ago

Ombudsman & Complaint Specialist

at Ausgrid

This is a Full time job

Sydney NSW
$119,500 per year
  • Manage and resolve customer complaints and disputes
  • Manage complex or sensitive issues across a diverse range of stakeholders
  • Assess complaint trends and contribute to continuous improvement initiatives.
  • Manage and resolve customer complaints and disputes
  • Manage complex or sensitive issues across a diverse range of stakeholders
  • Assess complaint trends and contribute to continuous improvement initiatives.
• Bring your passion for problem-solving to a role where every resolution counts! • Permanent full-time | Competitive package • Hybrid
• Bring your passion for problem-solving to a role where every resolution counts! • Permanent full-time | Competitive package • Hybrid
subClassification: CollectionsCollections
classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago•Expiring
8d ago•Expiring
Listed sixteen days ago

Member Response Consultant

at Allianz Australia Insurance Ltd

This is a Full time job

Adelaide SA(Hybrid)
  • The Best Place to Work, where your career thrives
  • Supportive training and development for your success.
  • A long-term environment for lasting career growth.
  • The Best Place to Work, where your career thrives
  • Supportive training and development for your success.
  • A long-term environment for lasting career growth.
Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
16d ago
16d ago
Listed eight days ago

Dispute Resolution Specialist

at QBE

This is a Full time job

Parramatta, Sydney NSW(Hybrid)
Salary + Bonus + Discounts on Insurance Products
  • Hybrid role, flexible working available.
  • Permanent full time opportunity
  • Grow your CTP expertise and influence decisions
  • Hybrid role, flexible working available.
  • Permanent full time opportunity
  • Grow your CTP expertise and influence decisions
Make fair, evidence-based decisions on CTP disputes and improve outcomes for customers in a high-performing, collaborative team.
Make fair, evidence-based decisions on CTP disputes and improve outcomes for customers in a high-performing, collaborative team.
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
8d ago
8d ago
Listed seventeen days ago

Dispute Resolution Specialist - 6 month Fixed Term Contract

at CHU Underwriting Agencies Pty Ltd

This is a Contract/Temp job

Melbourne VIC(Hybrid)
  • Hybrid flexible working - work from home to suit your lifestyle and commitments
  • Join us and discover a diverse workplace where purpose and people come first
  • Exceptionally warm and welcoming workplace culture with professional development
  • Hybrid flexible working - work from home to suit your lifestyle and commitments
  • Join us and discover a diverse workplace where purpose and people come first
  • Exceptionally warm and welcoming workplace culture with professional development
Join CHU as a Dispute Resolution Specialist on a 6-month fixed term contract. Apply your IDR expertise today!
Join CHU as a Dispute Resolution Specialist on a 6-month fixed term contract. Apply your IDR expertise today!
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
17d ago
17d ago
Listed nine days ago

External Dispute Resolution Specialist

at ING

This is a Full time job

Sydney NSW(Hybrid)
  • 40% work from home.
  • Annual Rest Day - an extra day of leave for you to unwind.
  • Discounted ING Health Insurance.
  • 40% work from home.
  • Annual Rest Day - an extra day of leave for you to unwind.
  • Discounted ING Health Insurance.
Manage complex complaints end‑to‑end, deliver fair outcomes, support customers, and drive improvements in experience and processes.
Manage complex complaints end‑to‑end, deliver fair outcomes, support customers, and drive improvements in experience and processes.
subClassification: Litigation & Dispute ResolutionLitigation & Dispute Resolution
classification: Legal(Legal)
9d ago
9d ago
Listed twenty one days ago

Consumer Care Officer

at Simplot

This is a Full time job

Mentone, Melbourne VIC(Hybrid)
Annual Short Term Incentive Bonus
  • Work with iconic Aussie brands like Leggo's, Birds Eye, John West & more
  • Hands‑on role with strong cross‑functional exposure
  • Values‑led culture focused on people and wellbeing
  • Work with iconic Aussie brands like Leggo's, Birds Eye, John West & more
  • Hands‑on role with strong cross‑functional exposure
  • Values‑led culture focused on people and wellbeing
Be the voice of the consumer at Simplot, supporting iconic FMCG brands while protecting quality, safety, and customer trust.
Be the voice of the consumer at Simplot, supporting iconic FMCG brands while protecting quality, safety, and customer trust.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
21d ago
Listed one day ago

Consumer Peer Worker

at Monash Health

This is a Part time job

Melbourne VIC
We are seeking a Consumer Peer Worker to join our team
We are seeking a Consumer Peer Worker to join our team
subClassification: OtherOther
classification: Healthcare & Medical(Healthcare & Medical)
1d ago
1d ago
Listed seven days ago

DVA Advocate – Work from Home (Australia-Wide)

at Advocates Online PL

This is a Full time job

Brisbane QLD(Remote)
Make a Meaningful Difference for Australian Veterans and Their Families
Make a Meaningful Difference for Australian Veterans and Their Families
subClassification: Customer Service - Call CentreCustomer Service - Call Centre
classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
7d ago
Listed six days ago

IDR Claims Case Manager

at Zurich Financial Services Australia

This is a Full time job

Melbourne VIC(Hybrid)
Salaried
  • Join our dynamic Dispute Resolution team! Based in Melbourne, Brisbane or Sydney
  • 5 weeks annual leave, generous incentive bonus and wellbeing payment
  • Flexibility working 2 days a week from home
  • Join our dynamic Dispute Resolution team! Based in Melbourne, Brisbane or Sydney
  • 5 weeks annual leave, generous incentive bonus and wellbeing payment
  • Flexibility working 2 days a week from home
Turn your Life Insurance expertise into meaningful impact
Turn your Life Insurance expertise into meaningful impact
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
6d ago
6d ago
Listed seven hours ago

Advocate

at ACT Human Rights Commission

This is a Full time job

Canberra ACT
$102,657 - $116,592
  • Work for the ACT Human Rights Commission
  • A temporary opportunity with the possibility of permanency
  • Direct client engagement and systemic reform opportunities
  • Work for the ACT Human Rights Commission
  • A temporary opportunity with the possibility of permanency
  • Direct client engagement and systemic reform opportunities
Are you looking for a challenging role working to uphold human rights and create lasting change? If so, we look forward to receiving your application!
Are you looking for a challenging role working to uphold human rights and create lasting change? If so, we look forward to receiving your application!
subClassification: OtherOther
classification: Government & Defence(Government & Defence)
7h ago
7h ago
Listed seventeen days ago

Dispute Resolution Specialist - 6 month Fixed Term Contract

at CHU Underwriting Agencies Pty Ltd

This is a Contract/Temp job

Sydney NSW(Hybrid)
  • Hybrid flexible working - work from home to suit your lifestyle and commitments
  • Join us and discover a diverse workplace where purpose and people come first
  • Exceptionally warm and welcoming workplace culture with professional development
  • Hybrid flexible working - work from home to suit your lifestyle and commitments
  • Join us and discover a diverse workplace where purpose and people come first
  • Exceptionally warm and welcoming workplace culture with professional development
Join CHU as a Dispute Resolution Specialist on a 6-month fixed term contract. Apply your IDR expertise today!
Join CHU as a Dispute Resolution Specialist on a 6-month fixed term contract. Apply your IDR expertise today!
subClassification: ClaimsClaims
classification: Insurance & Superannuation(Insurance & Superannuation)
17d ago
17d ago
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