Virgin Mobile
    (37 reviews)
    Unclaimed

    Company Profile

    Company overview

    Industry

    Telecommunications & Internet Service Providers

    Primary location

    1 Lyonpark Road, Macquarie Park NSW 2113,
    Here at Virgin Mobile, we've been putting our customers first for over 10 years. Ever since Richard Branson saw an opportunity to stir up the Aussie telco market in the early noughties, we've been making a splash with our innovative products, cheeky ad campaigns and world-class customer service.We've certainly come a long way from the early days when each new connection meant a little bell rang in the call centre, to proudly having more than 1 million customers in Australia.We think a telco relationship should be rewarding so our customers also receive a host of benefits including Virgin family perks, exclusive discounts and VIP access to gigs and music festivals.And because we use the Optus network it means that up to 98.5% of the population in Oz can get a clear Virgin Mobile signal.Source: this is an extract from the company’s own website

    Reviews overview

    3.537 ratings in total
    5
    11
    4
    11
    3
    7
    2
    2
    1
    6
    92%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends

    What’s it like working at Virgin Mobile?

    AI summary of recent reviews

    Employees at Virgin Mobile frequently praised the company culture, describing it as fun, friendly, and engaging. Many reviewers highlighted their colleagues as one of the best aspects of working at the company, describing them as awesome and great to work with. Employees also appreciated the work-life balance, with flexible working hours and the ability to adjust schedules as needed. Additionally, reviewers noted that the commission structure and employee benefits were good, with opportunities to boost income and perks like discounts on Virgin products and services.

    However, there were some potential challenges mentioned. Some employees indicated that management could be an area for improvement, with issues such as frequent changes in area managers and questionable decision-making at times. A number of reviewers also mentioned that sales targets could be challenging to achieve, particularly during slower periods, and there was pressure to meet these targets. Employees felt that there could be improvements in training and support provided by the company, with some indicating a need for better onboarding and more comprehensive training.

    Recent reviews

    5.0
    Area Manager
    May 2020
    1 to 2 years in the role, former employee
    Best culture and environment with genuine customer service. Coaching and training was next to none and amazing opportunities to progress and the incentives were great!
    The good thingsCulture made the company what it was, with likeminded people. Focus was on the employees and not so much the figures.
    The challengesManagement sometimes were questionable but overall good experience
    5.0
    Store Manager
    May 2019
    3 to 4 years in the role, former employee
    It was awesome until it wasn't.
    The good thingsAwesome company culture, freedom to get the job done the way you want.
    The challengesIt was all well and good until they fired us all.
    4.0
    Sales Assistant
    Mar 2018
    3 to 4 years in the role, current employee
    Reasonable place to work
    The good thingsPretty easy to make commission. Easy for a career progression if you have potential.
    The challengesDifficult customers who don't listen to you. Some stores are way too small.
    Ratings for Virgin Mobile are shared as-is from employees in line with our community guidelines
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