Company Profile

Company overview

Website

Fonebox

Industry

Telecommunications & Internet Service Providers

Primary location

9/100 Edward St, Brisbane City QLD 4000

Meanjin, Yuggera/Jagera and Turrbal Country

Fonebox is Australia’s Leading Provider of Inbound Telecommunication Services.Established in 2008, Fonebox services some of Australia’s biggest businesses and has been recognised for our success and innovation by SmartCompany, Deloitte, BRW and AIM.Through offering new technology developed in-house, including a comprehensive Reporting Platform, Fonebox enables clients to have full transparency into call tracking, management, and reporting of their inbound numbers. This enables clients to optimise marketing spend, lead capture, and inbound customer service.In 2012 Fonebox launched a cost-effective and fully customisable Australian based and operated Inbound Phone Answering Service, fully integrated with Fonebox’s existing inbound services. Fonebox’s Virtual Receptionists are the perfect economic and scalable solution for businesses who want to optimise inbound lead capture and provide 24/7 customer service.Source: This is an extract from the company's own website.

Reviews overview

2.515 ratings in total

5

1

4

3

4

2

1

6

73%

Rate salary as high or average

40%

Employees recommend this employer to friends

What’s it like working at Fonebox?

AI summary of recent reviews

Employees at Fonebox consistently praise their colleagues, describing them as friendly and supportive, which creates a positive work environment. The work itself is noted as being straightforward and manageable for those with basic skills, and employees appreciate that pay is reliable and always on time.

However, there are opportunities for improvement in several areas. Reviews suggest that upper management communication and support could be enhanced, while career development opportunities are limited, though the role can serve as valuable experience for other contact centre positions. Employees also indicate that more comprehensive training and support would be beneficial, particularly in areas of call control and customer service skills.

Recent reviews

1.0

Consultant

Oct 2025

Brisbane QLD 40003 to 4 years in the role, former employee

Avoid at all costs. Lots of good employers out there.

The good thingsNice co workers. Easy work.

The challengesNasty behaviour from manager. 4 Owners in 3 years. This business can't keep clients, staff or owners. Management needs replacing to succeed and keep any owner happy and willing to stick around.

1.0

Account manager

Oct 2020

1 to 2 years in the role, former employee

Wish I had never worked there

The good thingsGoing home pay was on time

The challengesHR interviewed by management and HR. Nearly didn’t take the job due to person from HR

4.0

Customer Service Representative

Sep 2020

Less than 1 year in the role, former employee

It is, what it is.

The good thingsManagers are good and understand your circumstances if you just explain to them your situations. The job does not require you to be a genius.

The challengesNot a great deal of career development but bloody good to prepare you for other contact centre jobs ( great stepping stone ).

Ratings for Fonebox are shared as-is from employees in line with our community guidelines

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