Unity4
Write a review
    Unity4
    (28 reviews)
    Unclaimed
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    Unity4

    Industry

    Information Technology Services
    About Unity4Unity4 provides advanced contact centre capabilities, from technology to people, at home or in the office, powered by the cloud, driven by innovation.Unity4 is a large privately held organisation with operating companies in Australia, New Zealand, the United Kingdom and Canada.Functionally Unity4 is split in to two divisions, Contact Centre Outsourcing and Contact Centre Technology.Facts at a GlanceThe business was established 2000, the RapportCMS technology was released to market as a standalone offering in 2006.Unity4 is Privately Held by the original shareholders.Unity4 is Debt Free and has not taken external venture funding, private equity or market capitalThe group has an Compound Annual Growth rate of 44.28 precent ( as of June 2011)Unity4 employs in excess of 650 people worldwide (excluding independent agents on the platform)Over 11,000 active users on the RapportCMS platform worldwideUnity4 maintains its internal quality assurance program (U4RMS) and is OFCOM, ACMA, ATA. ADMA and DMA compliantUnity4 is PCI DSS compliant and externally certifiedSource: This is an extract from the company's own website.

    Jobs at Unity4

    Based on your search activity

    Work From Home Telefundraiser – Multiple Roles & Campaigns

    at Unity4 Contact Centre Outsourcing
    Ballarat, Ballarat & Central Highlands VIC
    As a Telefundraiser, you’ll be connecting with members of the public on behalf of well-known and respected charities all while working from home!
    As a Telefundraiser, you’ll be connecting with members of the public on behalf of well-known and respected charities all while working from home!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    3h ago
    3h ago

    Reviews overview

    3.728 ratings in total
    5
    13
    4
    6
    3
    2
    2
    1
    1
    6
    92%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Unity4?

    AI summary of recent reviews

    Unity4 offers significant benefits to employees, particularly through its flexible work-from-home arrangement and ability to choose working hours. The company maintains a supportive team environment with positive colleague interactions, and provides ongoing training to help employees develop their skills. These factors contribute to an excellent work-life balance that many employees value highly.

    However, employees face certain challenges in their roles, including inconsistent management communication and unpredictable work hours due to data availability. There are also concerns about technical system reliability and the quality of contact data provided. Additionally, some employees find it challenging to consistently meet the required sales targets and KPIs, particularly when dealing with cold calls.

    Recent reviews

    1.0
    Customer Service
    Jan 2026
    Australia Plains SA 5374Less than 1 year in the role, current employee
    pretty average - feel bad for the clients
    The good thingsflexible schedule, pay rate
    The challengesmanagement/lack of team leaders, company seems to just want bums in seats
    1.0
    Telemarketer
    Oct 2024
    All Sydney NSWLess than 1 year in the role, current employee
    Poor company to work for and a horrendous system to use.
    The good thingsAbility to work from home and choose own hours
    The challenges Constant system issues that are always blamed on employees internet issues even though there are agents all over the country with different providers and set ups having the same issues. Little to no management or support, replies can take up to 2 weeks. Usually the only time you are contacted is to have a "check in" is to be lectured about objection handling peoples reasons for not donating that are completely out of your hands, performance and not hitting KPI's always blamed on agents and not the horrendous data (or lack there of) that is provided for us to contact. No accountability from management and their payment scheme is very unfair for the work you actually do
    5.0
    Telemarketer
    Sep 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    It's good.
    The good thingsWorking from home is good and gave me an idea of where I wanted to go.
    The challengesPeople not wanting to talk on the phone.
    Ratings for Unity4 are shared as-is from employees in line with our community guidelines
    See all reviews
    Other companies in this industry
    HAMBSLogicaSYSTEX AsiaPacteraNetApp
    View all
    Find out more about working at Unity4. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.