Unity4
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    Unity4
    (28 reviews)
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    Company Reviews

    Working at Unity4

    3.728 ratings in total
    5
    13
    4
    6
    3
    2
    2
    1
    1
    6
    92%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Unity4?

    AI summary of recent reviews
    Unity4 offers significant benefits to employees, particularly through its flexible work-from-home arrangement and ability to choose working hours. The company maintains a supportive team environment with positive colleague interactions, and provides ongoing training to help employees develop their skills. These factors contribute to an excellent work-life balance that many employees value highly.

    However, employees face certain challenges in their roles, including inconsistent management communication and unpredictable work hours due to data availability. There are also concerns about technical system reliability and the quality of contact data provided. Additionally, some employees find it challenging to consistently meet the required sales targets and KPIs, particularly when dealing with cold calls.
    Work/Life balance
    4.4(28 ratings)
    Career development
    2.7(28 ratings)
    Benefits & perks
    3.0(28 ratings)
    Management
    3.5(28 ratings)
    Working environment
    4.3(28 ratings)
    Diversity & equal opportunity
    3.7(28 ratings)
    Ratings for Unity4 are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    most recent
    1.0
    Customer Service
    Jan 2026
    Australia Plains SA 5374Less than 1 year in the role, current employee
    pretty average - feel bad for the clients
    The good thingsflexible schedule, pay rate
    The challengesmanagement/lack of team leaders, company seems to just want bums in seats
    2 people found this helpful
    1.0
    Telemarketer
    Oct 2024
    All Sydney NSWLess than 1 year in the role, current employee
    Poor company to work for and a horrendous system to use.
    The good thingsAbility to work from home and choose own hours
    The challenges Constant system issues that are always blamed on employees internet issues even though there are agents all over the country with different providers and set ups having the same issues. Little to no management or support, replies can take up to 2 weeks. Usually the only time you are contacted is to have a "check in" is to be lectured about objection handling peoples reasons for not donating that are completely out of your hands, performance and not hitting KPI's always blamed on agents and not the horrendous data (or lack there of) that is provided for us to contact. No accountability from management and their payment scheme is very unfair for the work you actually do
    4 people found this helpful
    5.0
    Telemarketer
    Sep 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    It's good.
    The good thingsWorking from home is good and gave me an idea of where I wanted to go.
    The challengesPeople not wanting to talk on the phone.
    2 people found this helpful
    1.0
    Sales and Marketing
    Nov 2022
    Unity4 are a poor company to work for with hardly no support from supervisors or managers.
    The good thingsThere are great sales people who I work with. Very supportive. You are able to work from home.
    The challengesVery poor support from supervisors/managers. The only time you hear from them is when your performance is below average. There is no access to reports, so you have no idea how you are travelling on a weekly basis. You will only receive an email with performance 2-3 times during the campaign duration. Unity4 are very unreliable when it comes to work hours. Hours can be cut back to 10 - 15 hours a week when data is running low and you may end up having no work from 1 week to 3 weeks without pay. Due to poor data, it is very hard to sell to a voice mail and you will receive at least 100 or more voice mails in an hour.
    3 people found this helpful
    1.0
    Sales
    Jun 2022
    1 to 2 years in the role
    Dont bother, find a job where you are valued
    The good thingsWorking from home nothing else
    The challengesManagement pressuring you regardless of what you have achieved
    4 people found this helpful
    5.0
    Telemarketer
    Oct 2020
    current employee
    Great company to work for and staff to work with, I’d 100% recommend this job and business to anyone.
    The good thingsVery supportive work culture, both with fellow telemarketers and management. Even though you work from home you are still very connected to the business and very much supported.
    The challengesStaying away from the fridge since it’s work from home ;)
    2 people found this helpful
    5.0
    Telemarketer
    Oct 2020
    once you develop a resilience and realise that you cant let negative people affect you, you never have to see them, the job is very rewarding.
    The good thingsInteraction between other Telemarketers
    The challengesNo real challenges apart from dealing with negative people that you are calling who can sometimes make a fuss about telemarketers.
    2 people found this helpful
    1.0
    Telemarketer
    Nov 2019
    Never ever again!
    The good thingsWork from home and choose own hours and roster etc
    The challengesManagement is below average on every level and aspect. Lead pool and information is extremely cold and of poor quality.
    5 people found this helpful
    5.0
    Telesales Operator
    Nov 2019
    3 to 4 years in the role, current employee
    Love it
    The good thingsWorking from home ! It suits so well me as I have mobility issues!
    The challengesNot permanent so no holiday and sick pay
    1 person found this helpful
    4.0
    Telemarketer outsoursing
    Sep 2019
    1 to 2 years in the role, current employee
    Overall, I enjoy the company I work for they offer a lot more home/work balance than other companies and offer a great atmosphere.
    The good thingsGreat work life balance, great colleagues and the Team Leaders are wonderful
    The challengesKPIs and objection handling however the company provides training in these areas which is great. I am however unhappy with communication levels within the company toward remote agents, sometimes it often feels like your forgotten when they take a week or two to get back to you regarding cross training on alternate campaigns. And if campaigns are ending so often why do they employ new employees when current employees are still waiting to be put on another camp.
    7 people found this helpful
    2.0
    Support
    Aug 2019
    All Australia
    Potential to improve
    The good thingsThe balance between work & life is good.
    The challengesDisorganisation, lack of clear communication/ career development & progression.
    4 people found this helpful
    4.0
    Lead Generation Role
    May 2019
    former employee
    Great work from home job trustworthy for pay training months was great.
    The good thingsWork from home fantastic
    The challengesChat room comments mot always positive. Not enough numbers and therefore not enough leads to go around.
    2 people found this helpful
    5.0
    Data Entry Role
    May 2019
    7 to 8 years in the role, current employee
    The best experience ever I’m blessed
    The good thingsGreat company to work for unity 4
    The challengesNone I work from home my own hours
    1 person found this helpful
    4.0
    officer
    May 2019
    3 to 4 years in the role, former employee
    overall good experience
    The good thingschose your own work hrs
    The challengesselling products when tired
    1 person found this helpful
    1.0
    Teleworker
    Dec 2018
    Never again work for this company
    The good thingsWorking from home and hours of my choice
    The challengesShifts being cut at short notice, running out of calls to make, little support from supervisors and being told you are doing good one week, then you do even better the next week and then subsequently being told you are not doing good.
    5 people found this helpful
    4.0
    Customer Service Representative
    Nov 2018
    1 to 2 years in the role, former employee
    Give it a shot
    The good thingsGetting to work from home. Good support. Get to pick your own hours and how long you want to work.
    The challengesBeing by yourself all the time, system issues, more and more work put onto you
    2 people found this helpful
    5.0
    Home based telephone operator
    Jul 2018
    1 to 2 years in the role, former employee
    Supportive, flexible and fun!
    The good thingsAmazing flexibility and outstanding support from team members!
    The challengesThe pros way out the cons!
    2 people found this helpful
    5.0
    Telefundraiser
    Feb 2018
    Less than 1 year in the role, former employee
    I felt very supported
    The good thingsAbsolutely incredible management for disability and life challenges, very understanding.
    The challengesInter-department communication is lacking. Sales culture isn't for everyone.
    1 person found this helpful
    4.0
    Online Agent
    Feb 2018
    1 to 2 years in the role, current employee
    I have enjoyed working for Unity and the opportunities and great training I have received
    The good thingsFlexibility and able to work from in your own hours
    The challengesLast minute notice about hours being cut
    4 people found this helpful
    5.0
    Sales Assistant/reactivations
    Feb 2018
    1 to 2 years in the role, current employee
    Very fun supportive team to work with
    The good thingsworking from home , choosing your hours being able to have time with family
    The challengesevwry job has challengers.. the challengers would be customers
    1 person found this helpful
    5.0
    Home-Based Telephone Operator. - Telefundraiser.
    Feb 2018
    Unity4 was the best company I have ever worked for.
    The good thingsWorking from home, flexibility of work hours, supportive and helpful management team, excellent training (on-going).
    The challengesNothing I can think of as this company was wonderful to work for.
    1 person found this helpful
    3.0
    Telesales Consultant
    Dec 2017
    Less than 1 year in the role, former employee
    I wasn’t great with sales so I didn’t enjoy my job or do good at it so it didn’t last.
    The good thingsWorking from home and the support you get from your team leader.
    The challengesMaking sales from a cold call.
    1 person found this helpful
    5.0
    Teacher education student
    Aug 2017
    7 to 8 years in the role, former employee
    Great place to work - chat to your workmates online whilst making calls
    The good thingsGreat team members - friendly supervisors - weekly training and recognition
    The challengesThe customers - however, you develop the skills to overcome objections
    1 person found this helpful
    5.0
    Telemarketer
    Aug 2017
    Less than 1 year in the role
    Good learning curve I enjoyed the experience
    The good thingsGreat team members all girls and hood conversations.
    The challengesGetting your kpi, Sticking to script
    1 person found this helpful
    5.0
    Outbound Sales Consultant
    Aug 2017
    1 to 2 years in the role, current employee
    Great place to work at!
    The good thingsBalance work with life
    The challengesMeeting targets is hard sometimes
    1 person found this helpful
    3.0
    Telemarketer
    Sep 2015
    1 to 2 years in the role, current employee
    It pays the bills
    The good thingsFlexibility
    The challengesManagement
    2 people found this helpful
    5.0
    Charity Fundraiser
    Sep 2015
    1 to 2 years in the role, current employee
    Great team environment with the convenience of working from home
    The good thingsFlexibility to choose your own hours
    The challengesDoing the same thing every shift
    1 person found this helpful
    4.0
    Telephonist
    Sep 2015
    3 to 4 years in the role, former employee
    Great for those who can drive in a hard sale no matter what
    The good thingsYou work from home. You set your work schedule to what you want as long as its over 15hrs per week. You set your own breaks. Weekly team meetings Great team members to work with Admin are friendly and approachable Able to chat with work colleagues in a chat area on the work screen Training is provided
    The challengesOrganizing your own work routine and keeping to it, unsupervised Keeping to scheduled breaks and NOT going over the time limit Attaining the quota per day sales targets using the suggested \"objection handling\" Hours reduced drastically if sales targets arent met which makes workers (agents) highly stressed Given three chances of attaining sales targets before final warning No loyalty No reference when u leave No incentives to attain sales targets
    3 people found this helpful
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    All Brisbane QLDAll Sydney NSWYorke Peninsula & Clare Valley SA