Employees at Trustwave appreciate working with clients who value security advice and are looking for practical help to improve their security posture. The company offers good benefits, reasonable salary packages, and opportunities for career growth and development as a leading MSSP. Trustwave's senior managers are experienced and knowledgeable in the industry, and the company has a diverse range of personalities with genuine expertise and skills, attracted by its values. The Canberra office has a good quality fitout after recent renovations, and employees enjoy flexible working hours and a relaxed environment.
However, there are some potential challenges, such as clients with limited budgets for security services, the bumps along the way during the acquisition and integration of Hivint, and a high work tempo due to growth and increased work, requiring additional recruitment efforts. The non-hierarchical consulting structure may require employees to use their relationship and organising skills to get things done, and employees may need to work on-site at client premises that vary in quality and location. Some employees have expressed concerns about excessive micromanagement, unreasonable sales strategies/targets from certain managers after the merger with Optus Cyber Co., a perceived lack of clear directions for career paths, and a lack of resources to meet the demands of their roles.