Employees at T2 Tea appreciate the generous staff discount on products, which is consistently highlighted as a major perk. The team environment is described as friendly and supportive, with coworkers creating a welcoming atmosphere. Staff members enjoy working with the products and value the opportunity to expand their tea knowledge whilst sharing their passion with customers. The ability to enjoy complimentary tea during shifts is also frequently mentioned as enhancing the work experience.
However, there are some potential challenges. Concerns have been raised about management approaches, particularly at middle and upper levels, with reports of inconsistent communication and support. Shift allocation can be unpredictable for casual employees, with some reporting limited hours. There is pressure to meet KPIs, with performance targets closely monitored and linked to shift distribution. Some staff members have noted limited opportunities for career progression and professional development. Additionally, concerns about workplace culture have been mentioned, particularly regarding recognition, communication, and support from senior leadership.