Sitel
    (11 reviews)
    Unclaimed

    Company Profile

    Company overview

    Website

    Industry

    Business Support Services

    Primary location

    Level 1, Raphoe House 8 Gloucester Park Road Onehunga Auckland 1061 New Zealand
    We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 62 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.Source: this is an extract from the company’s own website

    Reviews overview

    3.711 ratings in total
    5
    3
    4
    4
    3
    2
    2
    2
    1
    0
    82%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends

    What’s it like working at Sitel?

    AI summary of recent reviews

    Employees at Sitel appreciate the teamwork and camaraderie among colleagues, forming friendships and supporting one another. Many reviews highlight good management and leadership, with managers guiding and supporting employees. The continuous training and opportunities for development provided by Sitel are also valued. The work environment is generally seen as positive, with a good atmosphere and working conditions.

    However, some employees find it challenging to maintain a healthy work-life balance, with issues such as unexpected overtime and inflexible schedules. Meeting performance targets and handling customer interactions can be demanding. There are also concerns about management decisions, particularly regarding changes and inflexible parameters. A few reviews mention compensation as a potential challenge, with low wages and bonuses.

    Recent reviews

    4.0
    Customer Service Representative
    May 2024
    Hurstville NSW 2220Less than 1 year in the role, former employee
    Unforgettable and memorable, learned a lot of lessons!
    The good thingsMet some friends & after some hard-working shifts and overtime our team leader still treated us to lunch or dinner.
    The challengesHaving random shifts, and unexpected overtime.
    4.0
    Manager Global Ops
    Oct 2018
    Worked with over 8 years with Sitel started as a associate level and move up the ranks.
    The good thingsGood Atmosphere. Some Great Leaders To Guide You
    The challengesSwift Management Decision on Changes
    2.0
    Call Centre Operator
    Nov 2017
    Less than 1 year in the role, former employee
    Overall was a poor experience but taught me valuable skills
    The good thingsGreat people, good hours
    The challengesPoor management with inflexible parameters
    Ratings for Sitel are shared as-is from employees in line with our community guidelines
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