O'Brien
    (85 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Vehicle Services & Repair

    Specialities

    Vehicle Glass, Glazing, Electrical & Plumbing

    Company size

    1,001-5,000

    Primary location

    Unit 1/45 Davies Rd, Padstow NSW 2211
    O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.Since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.

    Jobs at O'Brien

    Based on your search activity

    at O'Brien Glass Industries Limited
    Meadowbrook, Brisbane QLD
    Based in Meadowbrook - Lead Customer Service - Assisting Service Centre Manager - Full Time - Uniform Provided - Great Culture - Career Opportunities!
    Based in Meadowbrook - Lead Customer Service - Assisting Service Centre Manager - Full Time - Uniform Provided - Great Culture - Career Opportunities!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    1d ago
    1d ago

    at O'Brien Glass Industries Limited
    Wakerley, Brisbane QLD
    Based in our Wakerley DC - Forklift Operation - Pick and Receive Glass Products - Great Team - Uniform Provided - Career Opportunities!
    Based in our Wakerley DC - Forklift Operation - Pick and Receive Glass Products - Great Team - Uniform Provided - Career Opportunities!
    classification: Manufacturing, Transport & LogisticsManufacturing, Transport & Logistics
    1d ago
    1d ago

    Our mission statement

    O’Brien is Australia’s market leader in vehicle glass repair and replacement. We are part of the global Belron group operating in over 35 countries.With over 100 years of experience, we pride ourselves on being the experts making it easy.We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services.We have a people-first approach, where we put our people are the heart of our business. They are what drives the passion and energy of our company culture.

    Gallery photos

    Reviews overview

    3.185 ratings in total
    5
    25
    4
    16
    3
    10
    2
    11
    1
    23
    75%
    Rate salary as high or average
    53%
    Employees recommend this employer to friends

    What’s it like working at O'Brien?

    AI summary of recent reviews

    Employees at O'Brien appreciate the supportive and collaborative nature of their colleagues, with many highlighting the willingness of team members to help one another. The flexibility offered, including work-from-home arrangements, is valued for helping staff manage personal commitments. Many employees note opportunities for career progression and the ability to move between departments. The inclusive and diverse culture is frequently mentioned, with staff feeling valued and supported. Several employees also highlight supportive management that provides recognition and encourages personal development.

    However, there are some potential challenges to consider. The management approach can vary across the organisation, with some areas experiencing less engagement with staff feedback. The fast-paced environment and high workload can be demanding, particularly during the initial learning period or when meeting targets. Some employees indicate that work/life balance can be challenging, with additional hours sometimes needed to complete tasks. In certain teams, career progression opportunities may be limited, with senior roles sometimes filled externally. Additionally, some staff have noted that computer systems and resources could be improved to better support day-to-day operations.

    Recent reviews

    1.0
    Storeperson
    Mar 2026
    Wakerley QLD 41544 to 5 years in the role, former employee
    Great potential, incredibly unrealistic expectations
    The good thingsMeeting good mates and handing in my resignation
    The challengesManagement style and expectations requires a dramatic overhaul. Managers are completely out of touch with workers on the floor and do not stand up for them. 60+ hour weeks were consistently expected as the 'standard', not taking into account peoples personal lives outside of work. Breaches in overall safety an wellbeing of workers was consistent and when overtime was cut, they wondered why tasks could not be completed in a standard 8 hour time frame.
    Appreciate your FeedbackThank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding workload, communication, and wellbeing. We take these concerns seriously and are continually reviewing our practices and planning processes to better support our teams. We appreciate your honesty and wish you well in your future roles.
    30d+ ago
    5.0
    Customer Service Specialist
    Feb 2026
    Padstow NSW 2211Less than 1 year in the role, current employee
    Amazing best place to work
    The good thingsFlexible so when children get sick or hurt you can leave if required. It’s also easy and not stressful
    The challengesThey could make it easier to meet the insensitive mark , I do believe they are in the process of doing this at the moment
    Appreciate your FeedbackThank you for highlighting the flexibility we offer. We understand how important it is for parents to be able to respond quickly when their children are unwell or injured, and we’re glad this support has made a difference for you. It’s also great to hear that you find the work environment easy to manage and not stressful. We appreciate your feedback regarding the incentive mark. We recognise that it can be challenging at times, and improving this process is something we’re actively working on. Your comments reinforce the importance of making the incentive structure clearer and more achievable, and it’s helpful to know these changes are being noticed.
    30d+ ago
    1.0
    Sales
    Nov 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Terrible experience
    The good thingsRemoteness and other staff members
    The challengesEverything needs improving,too much expected for too little return,unrealistic KPI
    Talent Acquisition PartnerThank you for your feedback, it is important to us. We are glad you enjoyed the team you worked with as well as the flexible working arrangements to allow you to work remotely. We appreciate you sharing what you found challenging in the position as well as some good aspects that you experienced.
    30d+ ago
    Ratings for O'Brien are shared as-is from employees in line with our community guidelines
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