at Nine West
South Yarra, Melbourne VIC
We are seeking a talented Ecommerce and Digital Marketing Specialist to join our team!
1d ago
Nine West
(31 reviews)Unclaimed
Company Profile
Company overview
Website
Industry
Fashion Retail & Department Stores
Our Story
Established in 1978, the Nine West brand took its name from its founding address at 9 West 57th Street in New York City.
Still designed in the heart of New York’s fashion district, Nine West has a presence in 78 countries around the world. Each collection embodies a balance of our fashionable New York heritage and quintessential Australian style. We celebrate the modern woman, who leads a multifaceted lifestyle, equal parts work and play.
Our Stores
You can visit Nine West at over one hundred locations across Australia and New Zealand, including independent stores as well as concession stores in both Myer and David Jones.
Whether visiting one of our retail stores or shopping online, you can expect exceptional customer service, tailored styling advice and a memorable shopping experience.
Source: This is an extract from the company's own website.
Jobs at Nine West
Based on your search activityat Nine West
Sydney NSW
Exceptional opportunity for an experienced Retail specialist to join Nine West in this Area Management position!
8d ago
Reviews overview
3.431 ratings in total
5
11
4
5
3
5
2
5
1
5
67%
58%
What’s it like working at Nine West?
AI summary of recent reviews
Nine West offers a positive team environment where employees feel supported by their colleagues and immediate store management. The company provides valuable staff benefits including generous discounts, and many employees appreciate the career development opportunities and training provided. The supportive store management creates an inclusive atmosphere where team members feel comfortable approaching their managers.
However, employees face some challenges including high pressure to meet sales targets and KPIs. There are opportunities to improve communication between head office and stores, while some employees suggest that remuneration could better reflect the work required. Additionally, there is room for enhancement in terms of senior management support and responsiveness to store-level needs.
However, employees face some challenges including high pressure to meet sales targets and KPIs. There are opportunities to improve communication between head office and stores, while some employees suggest that remuneration could better reflect the work required. Additionally, there is room for enhancement in terms of senior management support and responsiveness to store-level needs.
Recent reviews
2.0
Store Manager
Jan 2026Brisbane QLD 40003 to 4 years in the role, former employee
Good Until it Wasn't
The good thingsThe brand is reputable and busy, which allows you to develop solid customer service and sales experience. I worked with some genuinely kind team members and enjoyed helping customers. The role can be rewarding when expectations are clear and the team is aligned.
The challengesPersistent issues with culture, communication, and accountability. Direction from senior levels was often unclear, and escalation processes did not reliably resolve matters. Policy and performance management were applied inconsistently, which made it difficult to lead effectively and maintain standards. There was also a tendency for store managers to be held personally responsible for sales outcomes that were significantly affected by broader structural or operational factors outside their control. Additionally, front-line teams regularly faced customer aggression related to the company’s returns policy, with limited practical support in managing these interactions
1.0
Sales Assistant
Apr 2024Sydney NSW 20001 to 2 years in the role, former employee
I would not recommend anyone to work here.
The good thingsTeam was amazing and made life long friends.
The challengesExtreme pressure to meet KPI's and get put down when I did not. Promised growth was at this role almost two years and never grew. The pay is awful. Incentives are awful. Fake to customers to buy their products when product quality was not the best. Was unable to be myself had to fake a smile. Head office staff especially HR never responded to emails. Very unappreciated for all my dedication and hard work.
5.0
Store Manager
Feb 20233 to 4 years in the role, former employee
Loved working with an amazing team
The good thingsCustomer satisfaction
Fun, easy to manage the store layouts
Great vibe
Support
The challengesManaging stock surplus and shipping to DFO
Rotation of stock
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