at Multicap
Eight Mile Plains, Brisbane QLD
Lead and grow critical disability services, inspire high-performing teams, and deliver meaningful outcomes for people with complex support needs.
11d ago
Multicap
(95 reviews)
Company Profile
Company overview
Website
Industry
Social & Welfare Services
Specialities
Disability and family services, Leisure and lifestyle activities, Home support
Company size
1,001-5,000
Primary location
Eight Mile Plains, QLD
Multicap is a leading disability services provider dedicated to supporting people living with disability. With dozens of community hubs, social enterprises and a huge selection of support programs, we currently deliver services to over 1,700 people throughout Queensland, northern New South Wales and Victoria. Here at Multicap, we believe every person deserves to live life to the absolute fullest and strive to be the leading source of creative and sustainable support options for people with disability. With each new home, social experience, activity, community hub and job we create, Multicap is an organisation that’s here for the people we support in all ways, always.
Jobs at Multicap
Based on your search activityat Multicap
Sandgate, Brisbane QLD
Join our team at Pine Rivers - Focusing on providing independence to all! Enjoy paid training, shift allowances, annual increases and more with us!
2d ago
Our mission statement
Our purpose is to ensure the quality of life of people with disabilities and their families is enhanced by our support.
Gallery photos
Reviews overview
3.095 ratings in total
5
26
4
15
3
11
2
15
1
28
84%
45%
What’s it like working at Multicap?
AI summary of recent reviews
Employees value the meaningful work of supporting customers with disabilities and appreciate their supportive colleagues and direct managers who create a collaborative team environment. Career development opportunities, training programmes, and competitive pay with salary packaging are also highlighted as positive aspects of working at Multicap.
However, there are some potential challenges, including concerns about senior management communication and support, demanding workloads with limited resources, and manual systems and processes that can be time-consuming. Some employees have noted that workplace culture could be improved, particularly around staff wellbeing and recognition, and that frequent organisational changes have created uncertainty.
However, there are some potential challenges, including concerns about senior management communication and support, demanding workloads with limited resources, and manual systems and processes that can be time-consuming. Some employees have noted that workplace culture could be improved, particularly around staff wellbeing and recognition, and that frequent organisational changes have created uncertainty.
Recent reviews
5.0
Disability Support Worker
Oct 2026All Gold Coast QLD2 to 3 years in the role, current employee
supportive teams, useful training, room to grow
The good thingsHaving worked for two other providers in the disability support sector, I have found my experience at Multicap positive. I appreciate that good work is recognised and that support is generally available when I raise a need through the appropriate channels. There are also training and development opportunities to help staff build their skills and progress in their roles.
I can only speak about the managers and teams I have worked with. In my current team, I enjoy working with my colleagues and managers, and I feel supported in my role
The challengesLike any large organisation, there can be challenges and processes that do not always work perfectly. In my experience, there are appropriate channels to raise concerns and work towards solutions, although experiences may vary between teams.
1.0
Rather not say
Sep 2026Eight Mile Plains QLD 41131 to 2 years in the role, former employee
Unfortunately, not a workplace I would recommend.
The good thingsThe physical, spacious grounds of the office - beautiful green grass, gardens and areas to sit outside during breaks. Onsite cafe, Monte Lupo, has amazing staff and great food!
The history of Multicap is encouraging and one that you'd be proud to be working under.
I met some nice people & I liked the role. I gained a few new skills but my role definitely required another staff member/s doing the same role so you weren't constantly chasing your tail every day trying to complete tasks.
The challengesMulticap's history is sadly not the structure you work under. What I experienced was change after change, after change - it was constant from when I started to when I left; more recently a huge restructure that saw dozens of staff made redundant. It was a horrible, stressful time. I saw staff become fatigued as you never knew what was happening next. It was all kept hush-hush and of course whispers would circulate.
Work culture is not pleasant and burnout is real. My (new) manager who came onboard in the last 3 months before I left was toxic - no NDIS knowledge, did not listen, would talk over the top of you, was very dismissive of concerns raised, did not offer assistance/support during peak times and clearly did not understand my role - I offered to explain but this was met with refusal as they confidently told me they did know!! Sadly, the attitude of this new manager was the main reason I left.
1.0
Service Manager
Sep 2026Eight Mile Plains QLD 41132 to 3 years in the role, former employee
Toxic, high burn out with zero support! Would not recommend
The good thingsPeers an colleagues, amazing customers and families
The challengesSenior Management
Culture is toxic
Systems
Staff wellbeing
Favouritism
KPIs are not achievable
Recognition? What is that? Senior Management stealing credit, then blame game when things go wrong
The list is endless
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