MSF Sugar
    (16 reviews)

    Company Profile

    Company overview

    Industry

    Agriculture, Forestry & Fishing
    Located at Gordonvale, 25km south of Cairns, Mulgrave Mill produces and exports about 160,000 tonnes of raw sugar annually. Each year sugar cane is supplied from around 200 farming entities with an average farm size of around 6,000 tonnes.Each year during the crushing season (around 21-23 weeks) commencing in mid June through to mid November, cane is gathered from a 13,000 hectare area which produces approximately 1.0m to 1.1m tonnes of cane. The area is serviced by 18 harvesting contractors cutting an average of 55,000 tonnes and transported by a cane railway network extending over 256 kilometres.The Mulgrave district was the first to adopt green cane harvesting in 1983 which increased rapidly to over 90% by 1990. All cane is now harvested green leaving a trash blanket which acts as a weed suppressant and assists with moisture retention.The area has a range of soil types which influence growing practices and cane variety selection. The crop is rain fed with an average rainfall of 1800-2000 mm per year.Mulgrave Mill was the first mill to take advantage of industry deregulation in 2006 when the company directly marketed its own sugar and commenced developing strong customer relations in the Asia Pacific Region. Raw Sugar produced at Mulgrave Mill is exported through the bulk sugar terminal at Cairns, one of Queensland's many purpose built storage terminals for raw sugar exports.Part of the Mill's operations includes the maintenance of its 256 kilometre cane railway system, which allows for cane to be hauled with no impact on local roads.Mulgrave Mill generates all of the power required by the factory for operation during the crushing season in addition to exporting electricity to the State gridSource: This is an extract from the company's own website

    Jobs at MSF Sugar

    Based on your search activity

    at MSF Sugar
    Cairns, Cairns & Far North QLD
    The MSF Sugar team are seeking a Storeperson to join our Mulgrave Central Mill on a full-time permanent basis.
    The MSF Sugar team are seeking a Storeperson to join our Mulgrave Central Mill on a full-time permanent basis.
    classification: Manufacturing, Transport & LogisticsManufacturing, Transport & Logistics
    5d ago
    5d ago

    at MSF Sugar
    Innisfail, Cairns & Far North QLD
    Each year, MSF Sugar engages additional employees to assist with operational requirements throughout the cane crushing season.
    Each year, MSF Sugar engages additional employees to assist with operational requirements throughout the cane crushing season.
    classification: Science & TechnologyScience & Technology
    14d ago
    14d ago

    Reviews overview

    3.416 ratings in total
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    6
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    2
    1
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    94%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at MSF Sugar?

    AI summary of recent reviews

    MSF Sugar offers employees an environment with supportive colleagues and interesting, varied work including opportunities to work with large machinery. The company provides above-average wages and good benefits, supported by strong union representation. During non-crush periods, employees enjoy good work-life balance with flexible hours and the ability to bank overtime.

    However, employees have noted some areas for improvement, including communication challenges from management and limited direction to teams. The roster system during crushing season can be demanding, and some staff members indicate there are limited opportunities for professional development. There are also ongoing discussions about the implementation of safety protocols across different areas of the business.

    Recent reviews

    4.0
    Diesel Fitter
    Jun 2025
    South Johnstone QLD 4859Less than 1 year in the role, former employee
    SJ Mill Maintenance Good work place to work in Friendly, safe No real pressure to perform, although some more input/overseeing from Supervisor would be appreciated for more productive outcome Good salary for this area, although to make a that good salary you need to be prepared to do the OT during slack season so 6 days a week etc All in all good work place
    2.0
    seasonal worker
    Aug 2024
    Cairns QLD 48703 to 4 years in the role
    like working in a 19th century factory, its cheaper to hire someone else/ pay workers comp than it is to make the job safe
    The good thingsInteresting work, good coworkers, big machines
    The challengesterrible roster when working shift. expect one weekend a month you absolutely need to join your union. don't attend a meeting without management without a union rep. this work is "at will". the probationary period in the EBA exceeds the length of a season. you can be dismissed without cause and without warning. make sure you are familiar with the EBA before you sign your contract, they might not give it to you without asking even though they are required to do so. follow your jsa safely to the letter. if you don't you might not be eligible for workers comp. the safety culture at this place is mostly management trying to avoid liability, not preventing accidents. read about the enforceable undertaking that occured and you will understand all you need to know about the safety culture. accountability and speaking up is the only way things will get better.
    1.0
    Production
    Jul 2024
    Cairns & Far North QLD3 to 4 years in the role, current employee
    If you need a job, these guys will do; don't expect anything more.
    The good thingsDuring the non-crush period, the work-life balance is pretty good.
    The challengesArchaic management philosophies. Very poor work-life balance during the crushing season. Disparate systems. No long-term vision. People are treated like consumables.
    Ratings for MSF Sugar are shared as-is from employees in line with our community guidelines
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