at Jo Mercer
Bondi Junction, Sydney NSW
Exciting opportunity to join Jo Mercer!
9d ago
Jo Mercer
(18 reviews)
Company Profile
Company overview
Website
Industry
Fashion Retail & Department Stores
Specialities
Retail, Product, eCommerce, Marketing, Customer Service
Company size
101-1,000
Primary location
Melbourne
Jo Mercer is a proudly Australian operated business since 1998 and we have grown to become one of Australia's most loved footwear brands. The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality which has helped us grow to have a strong presence within Australia and the international markets.As always, outstanding customer service remains at the forefront of our values and through dedicated staff training and development, we promise a memorable shopping experience every time.
Jobs at Jo Mercer
Based on your search activityat Jo Mercer
South Wharf, Melbourne VIC
Exciting opportunity to join Jo Mercer!
10d ago
Gallery photos
Reviews overview
2.918 ratings in total
5
5
4
3
3
2
2
2
1
6
89%
56%
What’s it like working at Jo Mercer?
AI summary of recent reviews
Employees at Jo Mercer frequently praised the supportive team culture and the relationships formed with their colleagues, as well as the support from in-store management in cultivating a positive environment. The generous employee discount on products and the high quality of products sold by the company were also highlighted as positive aspects.
However, some potential challenges were noted, such as issues with higher management, concerns about unrealistic expectations and demands placed on employees, a lack of comprehensive training for new employees, safety concerns regarding emergency procedures and store conditions, and the inability to work from home or have a hybrid work model, which impacted work-life balance for some employees.
However, some potential challenges were noted, such as issues with higher management, concerns about unrealistic expectations and demands placed on employees, a lack of comprehensive training for new employees, safety concerns regarding emergency procedures and store conditions, and the inability to work from home or have a hybrid work model, which impacted work-life balance for some employees.
Recent reviews
1.0
Retail Sales Assistant
Oct 2024Melbourne VIC 3000Less than 1 year in the role
I recommend this job to anyone who has a passion for toxic work environments and hates themselves.
The good thingsI loved the team of women I worked alongside on the shop floor. My store manager cultivated a strong team of women who were kind, empathetic, strong, hard-working and had a team mentality. These are some of the most beautiful souls I have worked with and I will cherish the relationships I made here. If I felt respected in my role by higher management I would have loved to stay here. This was one of the best teams I have ever worked with.
The challengesHigher management uses unethical strategies to push staff members into unpaid roles that don't want and fear-mongering to meet unattainable KPIs. They do not value hard-working staff members and rarely show appreciation when you excel which creates an unhappy team. I asked for my incentive for a super sale for two months before I received it, despite them giving away new incentives to other staff members. They did not take customer stalking and customer abuse-related cases seriously, nor were we supplied with comprehensive safety training for emergency evacuations. Safety was never taken seriously despite our persistent pleas for a safe working environment in regards to toxic smells - which resulted in a team being sick for days and unsafe storage where boxes would collapse of staff members daily because the store was overstocked by at least over 100 boxes of shoes for months. There is a lot of nasty chat that goes on about staff members behind backs, issues that were never dealt with professionally and going to HR with issues was discouraged. Customers were constantly complaining about the quality of the shoes, I encourage you to read product reviews if you care about ethics and product quality.
4.0
Support Office
Jun 2024South Yarra VIC 3141
Positive
The good thingsPositive and supportive culture and environment. Friendly teams and good opportunity in the Company.
The challengesThe lack of a hybrid work model / option to WFH a couple of days a week is a sticking point and something I think the company could do better. I think a lot of staff would stay a lot longer at the company if they had a more progressive policy on this that reflects what is normal in the industry now. Many staff move onto jobs with a hybrid option as the work life balance and general satisfaction improves.
5.0
Marketing Department
May 2024South Yarra VIC 3141current employee
Can't say enough good things about Jo Mercer
The good thingsAmazing company to work for! Supportive management and teams with plenty of growth opportunities for all levels and some really exciting projects that are worked on. Employee discount is also super generous.
The challengesNone that come to mind.
Other companies in this industry
Find out more about working at Jo Mercer. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.