Paradise location, great team—undermined by poor management and staff conditions.The good thingsThe natural environment is incredible. The beaches are pristine, the water is crystal clear, and being surrounded by reef systems on the Great Barrier Reef is a rare experience. The island has a raw, untouched feel, with amazing sunsets, marine life, and constant access to the ocean—especially rewarding for anyone who enjoys diving, snorkeling, or being outdoors.
The team is also a major highlight. Staff are generally hardworking, resilient, and easy to get along with. Living in a remote setting builds strong camaraderie, and many friendships formed here are genuine and lasting.
Ultimately, it’s the location and the people that make the experience worthwhile and keep morale up despite the challenges.
The challengesThere is a clear disconnect between upper management (Delaware North) and on-site leadership, with decisions that feel out of touch with day-to-day realities. Cost-cutting is obvious and comes at the expense of staff—low pay, inconsistent hours (either too few or too many), and chronic understaffing create constant pressure and burnout.
Staff food is particularly poor for a remote resort: chewy meats, wilted salads, limited fruit (apples, oranges, brown bananas), and flies frequently around meals. There is no real coffee—only low-grade instant that tastes chemical. There are also no proper cooking facilities (no BBQ or stoves), leaving staff stuck with subpar options.
Overall, the environment prioritizes saving money over supporting the people who keep the operation running.