Employees at APIA appreciate the good work/life balance, with flexibility to work from home and standard hours. The benefits, such as discounts on insurance products, and the supportive team environment with recognition for efforts are also highlighted as positives. Additionally, the training provided, both initial and ongoing, is viewed favourably.
However, there are some potential challenges, such as concerns about low pay compared to the level of responsibility and expectations. Meeting sales targets can be difficult, with high expectations and pressure. There are also instances of unsupportive management behaviour and lack of understanding of roles. Furthermore, the work environment, particularly being on the phone for extended periods, can be mentally and emotionally draining at times.