(50 reviews)

Company Profile

Company overview

Industry

Insurance

As one of Australia's largest and most awarded insurers, AAMI makes it easy to insure your property with home, landlord and strata insurance, your possessions with contents, car and vehicle insurance, and your family's future with business, income and life insurance. While we can't promise you'll never have an incident, we're here to make life simpler if you do.No one knows what’s going to happen, or when. It’s our job to deal with that, so that you can get on with daily life without having to worry.We’ll be here when you need us. We’ll ease the burden if you ever need to claim, eliminate the stress and help you every step of the way. We may even make you smile.Source: This is an extract from the company's own website

Reviews overview

4.050 ratings in total

5

23

4

12

3

7

2

6

1

2

80%

Rate salary as high or average

82%

Employees recommend this employer to friends

What’s it like working at AAMI?

AI summary of recent reviews

AAMI stands out for its positive and supportive work environment, with employees particularly valuing the company culture and friendly atmosphere. The work-life balance is frequently praised, with flexible working arrangements and work-from-home options available. Employees consistently mention their wonderful colleagues, often describing their co-workers as family, and appreciate the benefits package including various pay loadings and penalty rates.

However, employees have identified areas for improvement, including concerns about outdated technical systems that experience frequent issues. There are observations about limited career development opportunities and the need for enhanced training and coaching. Additionally, some employees suggest that salary levels could be more competitive, particularly when considering the workload and responsibilities of their roles.

Recent reviews

5.0

Customer Service Specialist

Sep 2025

Brisbane QLD 4000Less than 1 year in the role, former employee

Amazing leaders and awesome values

The good thingsit is a very supportive company with great values.

The challengesThere wasn't anything I disliked really.

2.0

Customer Service Specialist

May 2022

Less than 1 year in the role, current employee

Made some good friends but it can be an extremely trusting job and company.

The good thingsWFH role. The people are relatively nice to work with. Fountain Gate Hub has a coffee machine. Loadings and penalties if working after a certain time.

The challengesNever ending tech issues and you’re always told that you just get used to it. Not much development opportunities. Training and coaching needs improvement. Pay scale is quite low, has just increased but is on par with supermarket wages. The workload doesn’t match the pay. You can’t comment on anything that might be seen as negative such as systems not working efficiently or how busy it is.

4.0

Customer Value Specialist

Feb 2022

1 to 2 years in the role, current employee

First time I've wanted to stay long-term in a workplace.

The good thingsGreat team leaders When you do well, you get recognised Ability to take on more responsibility Supportive work environment even though WFH

The challengesThe constant restructuring which means you don't feel like you have job security The pay could be higher

Ratings for AAMI are shared as-is from employees in line with our community guidelines

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