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This is a featured job

Operations & Client Experience Manager | Leadership Opportunity

at Platinum Certification AQA Pty Ltd
Immediate start

This is a Full time job

Brisbane QLD(Remote)
$120,000 – $140,000 per year based on experience
  • Influence strategy and shape the future of a growing national organisation.
  • Lead organisational improvement across people, systems and client experience.
  • Join a values-driven Company committed to quality and continuous improvement.
Exceptional leaders don't just manage operations—they build organisations. Lead the future of Platinum Certification.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
This is a featured job

Customer Support Manager

at SEEK Limited

This is a Full time job

North Sydney, Sydney NSW(Hybrid)
Operations Manager leading SEEK Pass Customer Support, ensuring high-quality outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
Featured
Listed six days ago

Operations & Client Experience Manager | Leadership Opportunity

at Platinum Certification AQA Pty Ltd
Immediate start

This is a Full time job

Brisbane QLD(Remote)
$120,000 – $140,000 per year based on experience
  • Influence strategy and shape the future of a growing national organisation.
  • Lead organisational improvement across people, systems and client experience.
  • Join a values-driven Company committed to quality and continuous improvement.
Exceptional leaders don't just manage operations—they build organisations. Lead the future of Platinum Certification.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed twenty seven days ago

Capability Coach

at Bega Group

This is a Full time job

Docklands, Melbourne VIC(Hybrid)
  • Lead contact centre training & onboarding to lift customer service capability
  • Home to iconic Aussie brands, VEGEMITE, Dare and Zooper Dooper + more!
  • Docklands based + flexi work options, 5 min walk from Southern Cross
Capability Coach role in Melbourne. Lead contact centre training, onboarding & uplift performance in a large organisation.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
27d ago•Expiring
Listed six days ago

Customer Resolution Lead

at The Recruitment Company

This is a Full time job

Melbourne VIC
Drive customer outcomes by leading complaint resolution, insights and process improvements within a growing financial services organisation.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed twenty one days ago

Customer Success & Service Manager

at Tes

This is a Full time job

Hawthorn, Melbourne VIC
  • part of a mission driven organisation improving education at scale
  • 26 days of annual leave for full time employees
  • Hybrid working: 2 days WFH, 3 days in our Hawthorn office
Lead a team of Customer Success professionals at Tes. Drive retention, growth and customer outcomes while shaping the future of education.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
Listed eighteen days ago

Performance Optimisation Manager

at Auto & General

This is a Full time job

North Lakes, Brisbane QLD
  • Lead supplier strategy, drive commercial outcomes, and optimise our network - yo
  • Flexible with location – work from Toowong, North Lakes or Kawana Waters!
  • Vibrant, supportive culture in a growing, forward-thinking company
Lead supplier strategy, drive commercial outcomes, and optimise our network - your expertise shapes the future of our insurance business.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
18d ago
Listed five days ago

Customer Support Manager

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
Join our newest and most exciting brand and utilise your strong leadership skills and strategic mindset.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed four days ago

Team Leader

at Victorian Institute of Teaching

This is a Full time job

Docklands, Melbourne VIC(Hybrid)
Practicable and approachable Team Leader committed to developing a high performing team
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed seven days ago

Customer Support Manager

at SEEK Limited

This is a Full time job

North Sydney, Sydney NSW(Hybrid)
Operations Manager leading SEEK Pass Customer Support, ensuring high-quality outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed twenty eight days ago

Team Lead

at Hader Institute of Education

This is a Full time job

Armadale, Melbourne VIC
  • A supportive leadership team and genuine investment in your development
  • Your contribution is seen and valued
  • Ongoing weekly training, coaching and professional development
You'll lead and develop a team of Student Recruitment Officers to hit productivity, conversion and quality targets while building an engagement team.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
28d ago•Expiring
Listed twelve days ago

Associate Operations Manage- Expression of Interest (EOI)

at Tech Mahindra Ltd.

This is a Full time job

Melbourne VIC
  • Lead a large customer operations team
  • Drive operational excellence and business transformation
  • Strong career progression within a global technology organization
Lead high-performing customer service operations teams, drive business outcomes, and shape operational excellence.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed fifteen hours ago

Coaching and Training Lead

at Perth Radiological Clinic
Be an early applicant

This is a Full time job

Osborne Park, Perth WA(Hybrid)
  • Permanent position, located Osborne Park. Working in our inbound call centre
  • Oversee the quality and output of our patient support centre teams
  • Make a real impact on patient experience by providing training
Coach & train staff in our call centre. Join an inclusive, hardworking team where your role will have direct positive impact on our patients
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15h ago
Listed twenty one days ago

Capability and Quality Lead

at Liberty Financial

This is a Full time job

Melbourne VIC
Capability and Quality Lead
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
Listed nineteen days ago

Product Support Manager

at Tes

This is a Full time job

Hawthorn, Melbourne VIC(Hybrid)
  • Be part of a mission driven organisation improving education at scale
  • 26 days of annual leave for full time employees
  • • Hybrid working: 2 days WFH, 3 days in our Hawthorn office
Lead a high-performing Product Support team, influence product strategy, and help schools worldwide thrive through technology.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
19d ago
Listed twenty two days ago

Customer Success & Service Manager

at Teach Starter Pty Ltd

This is a Full time job

Perth WA
We are looking for an experienced Customer Success & Service Manager to lead a high-performing customer-facing team and play a pivotal role in...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
22d ago
Listed six days ago

Contact Centre Team Leader

at Audika

This is a Full time job

Parkside, Adelaide SA(Hybrid)
  • Permanent, Full Time opportunity in an established global company.
  • Collaborative and supportive team environment.
  • Be part of a purpose-driven organisation making a meaningful impact.
Join Audika Team and make a difference by improving clients' hearing and quality of life!
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed thirteen days ago

Technical Team Leader Home Claims

at Auto & General
Be an early applicant

This is a Full time job

North Lakes, Brisbane QLD
  • On-the-job training and development
  • Variety of career development opportunities
  • Opportunities to grow and learn
Lead and grow a team of Technical Trainers driving best practice and a high performance culture across Home Claims.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed eleven days ago

Head of Success (12-Month Maternity Leave Cover)

at Resly pty ltd

This is a Contract/Temp job

Bundall, Gold Coast QLD(Hybrid)
  • Hybrid role | Mon-Wed in office
  • Lead a high performing support team
  • 12-month contract with possibility to extend
Lead Resly's Support & Enablement teams, driving exceptional customer service, operational excellence and continuous improvement.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed seventeen days ago

Expression of Interest: Trainer

at Probe CX

This is a Full time job

Melbourne VIC
  • Join an award-winning global CX leader with a people-first culture.
  • Shape the future talent of our frontline teams
  • Partner with leaders to close performance gaps
Passionate about learning and development? Register your interest for upcoming Trainer roles at Probe CX today!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
17d ago
Listed twenty two hours ago

Manager Dispute Resolution Services Information Education & Customer Services

at Attorney-General's Department

This is a Full time job

Adelaide SA
$111,870 – $119,994 per year
  • Bring a passion for the protection of rights to a professional role
  • Work within a legislative framework to advocate for individuals
  • Represent and advocate for clients, working across sectors within the Act
The Manager (DREIS) supports the Public Advocate in educating and informing protected persons and vulnerable adults and the community
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
22h ago•Expiring
Listed nineteen hours ago

National Care Centre Operations Manager

at Westfund Health Insurance

This is a Full time job

Penrith, Sydney NSW
  • 35 hour working week
  • Motor vehicle provided
  • 5 weeks’ annual leave
The National Care Centre Operations Manager is responsible for leading Westfund's 12 Care Centre locations
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
19h ago
Listed eighteen days ago

Customer Experience Manager

at Asset Personnel

This is a Full time job

Padstow, Sydney NSW
$90,000 – $100,000 per year
  • Permanent Role
  • Close Knit Team and Great Culture
  • Onsite Carparking
Wanting to take the next step and drive performance and customer satisfaction? If yes, please read on!!
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
18d ago
Listed thirteen days ago

Workforce Management Specialist

at WorkCover Queensland

This is a Full time job

Brisbane QLD(Hybrid)
  • Make your make at WorkCover, shape and evolve our workforce management practices
  • Lead scheduling and workforce planning activities in WorkCover’s contact centre
  • Use data and insights to improve customer service outcomes
Drive workforce planning, forecasting and scheduling to optimise customer outcomes and operational performance across WorkCover's frontline service.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago•Expiring
Listed twenty one days ago

Manager, Quality & Program Governance

at Assurant Services Australia Pty Limited

This is a Full time job

Hawthorn East, Melbourne VIC(Hybrid)
  • Collaborative/supportive culture focused on innovation & continuous improvement
  • Great Place to Work Certified
  • High visibility role that influences strategic decisions
Not your traditional QA gig! | Opportunity to build & shape Assurant's quality & governance framework | Flexible working | Based in Hawthorn East
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
21d ago
Listed fourteen days ago

Complaints & Hardship Manager

at SB Recruitment Pty Ltd

This is a Full time job

Sydney NSW
Lead Complaints & Hardship for a respected financial services organisation. Brisbane, Sydney or Melbourne location available.
subClassification: CollectionsCollections classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed eleven days ago

Training Specialist - General Insurance (12 month contract)

at Gallagher Bassett
Be an early applicant

This is a Contract/Temp job

Sydney NSW(Hybrid)
Competitive salary and benefits
  • Flexible hybrid model blending WFH and in-office collaboration
  • Join an organisation that offers dedicated support and career progression
  • Something for everyone - range of staff benefits, discounts & wellbeing programs
Partner with leading claims administrator and develop your technical training skills
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed five days ago

Team Leader, Hardship

at People First Bank

This is a Full time job

Adelaide SA(Hybrid)
  • Full-time hybrid role- based out of our Adelaide Head Office!
  • Wellbeing support with our Employee Assistance Program and Mental Health App!
  • Advance your career with training, study support, and project opportunities!
Lead with empathy. Drive meaningful outcomes. Support our customers when they need it most.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed nineteen days ago

Digital Capability Manager

at PANDA - Perinatal Anxiety & Depression Australia

This is a Full time job

Melbourne VIC(Remote)
  • Shape technology that helps families access vital mental health support
  • Join a values-led organisation making a difference for families
  • Be part of a culture built on collaboration and continuous improvement
Lead Digital Transformation for a National Mental Health Organisation
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
19d ago
Listed twenty four days ago

Customer Success Manager

at Bay Technologies
Immediate start

This is a Full time job

Milton, Brisbane QLD(Hybrid)
  • Shape customer success for software supporting Australian government operations.
  • Lead a customer-facing support team with genuine influence across the business.
  • Use an AI-first mindset and enjoy autonomy, development and hybrid work.
Lead Bay's customer experience, improve customer health and ensure support, implementations and service delivery achieve successful outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
24d ago•Expiring
Listed twenty days ago

Product Support Manager

at Teach Starter Pty Ltd

This is a Full time job

Melbourne VIC
At Tes, we are looking for an experienced Product Support Manager to lead a high-performing team and play a critical role in delivering exceptional...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
20d ago
Listed four days ago

Manager Operational Governance

at VicRoads RLS

This is a Full time job

Melbourne VIC(Hybrid)
$130483.00 - $150k p.a. + plus super
  • Great Salary Package & Benefits on offer
  • Supportive, diverse, and inclusive work environment
  • Stable long term permanent opportunity
If you are ready to influence strategy, lead change and deliver better customer outcomes, please apply
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
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