Tickbox
    (7 reviews)

    Company Profile

    Company overview

    Website

    Primary location

    28 Thistlethwaite Street South Melbourne VIC 3205
    Where is your business at today?TickBox help you unlock the potential of your business by providing access to the latest technology.Access infrastructure without owning it, use resources without hiring them and improve your business by developing your staff. TickBox will address all of your IT needs to make IT simple.Source: This is an extract from the company's own website.

    Reviews overview

    2.37 ratings in total
    5
    1
    4
    1
    3
    0
    2
    2
    1
    3
    85%
    Rate salary as high or average
    29%
    Employees recommend this employer to friends

    What’s it like working at Tickbox?

    AI summary of recent reviews

    Employees value the exposure to multiple applications and technologies, including Citrix and cloud desktop products, which helps build technical skills. The team environment is supportive, with colleagues willing to help each other, and some employees appreciate the training plan in place.

    However, there are some potential challenges, such as a high level of micromanagement, particularly around timesheets and daily work justification. Compensation may be below market standards, with overtime not always compensated, and there are limited opportunities for growth. Some employees have also noted a lack of effective leadership and clear direction.

    Recent reviews

    1.0
    Senior Support Engineer
    May 2026
    Melbourne VIC 30003 to 4 years in the role, former employee
    Good experience gained, but poor management and low pay make it hard to recommend
    The good thingsThe company provides good exposure to multiple applications and technologies, allowing employees to gain hands-on experience across different systems. This can be beneficial for building technical skills and broadening overall knowledge.
    The challengesThere is a high level of micromanagement, particularly around timesheets where every detail must be justified. Compensation is below market standards, and there is limited recognition for good performance. Career progression and promotions are not handled fairly, which can impact motivation. Additionally, recent management decisions appear to prioritise internal benefits over client outcomes, leading to a decline in service quality.
    1.0
    Senior Support Engineer
    May 2026
    Melbourne VIC 30004 to 5 years in the role, former employee
    Micromanagement and constant competition for available work created a difficult working environment
    The good thingsThe willingness of individual team members to pitch in and help each other
    The challengesThe creation of a more supportive and empowering work environment to complement the already high level of staff commitment, with a stronger focus on guidance, collaboration, and trust rather than excessive micromanagement.
    1.0
    Senior Service Desk Analyst
    Mar 2026
    Melbourne VIC 3000Less than 1 year in the role, current employee
    Either for a beginner or expert level engineer not a recommended place
    The good thingsEasy access to station and small team
    The challengesThe environment involves excessive micromanagement, constant monitoring, and repeated demands to justify daily work. The timesheet model requires 8-hour logging regardless of workload and is reviewed multiple times a day, creating stress and anxiety for engineers. Overtime and on-site visits are not compensated. There is no clear process framework and limited support during the initial period. The overall management style makes it difficult for engineers to work effectively and sustainably.
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