Employees at Petstock Group appreciate the opportunity to work with animals and build meaningful relationships with regular customers and their pets. Many highlight the supportive nature of their colleagues, who create a positive team environment. Employees enjoy helping pet owners by providing education about animal care and nutrition, and value the staff discount on pet products for their own pets.
However, there are some potential challenges, including a heavy focus on KPIs, particularly around specific products, which can create pressure in the workplace. Some employees find upper management difficult to communicate with and feel that concerns are not always adequately addressed. Work-life balance can be affected by messages outside of work hours and expectations of unpaid overtime. Additionally, compensation may not fully reflect the responsibilities of the role, and inconsistent hours can make it challenging to secure regular shifts. Since the Woolworths acquisition, employees have observed changes in expectations and operational approaches.