Employees at Petbarn appreciate their colleagues and team members, who are described as caring and supportive, creating a positive working environment. Staff enjoy interacting with customers and their pets, finding it rewarding to meet animals and help pet owners. The role provides valuable learning opportunities about animal care and products, and employees value the staff discounts and benefits offered. Some staff also note the flexibility with scheduling that the role can provide.
However, there are some potential challenges. Many employees indicate that management, at both direct and upper levels, can be difficult to work with, with concerns about communication and support. Favouritism within teams and understaffing leading to heavy workloads are also mentioned. Some staff find it challenging to achieve work/life balance, particularly casual employees, and note limited opportunities for career growth. There is also pressure to meet performance targets for donations and promotions, and some employees feel that store cleanliness and maintenance could be improved.