On Track Community Programs
    (5 reviews)
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    Company Profile

    Company overview

    Industry

    Social & Welfare Services
    OTCP or On Track Community Programs as it is more commonly known, had humble beginnings as the local Tweed Hospital Aid Council (THAC). This was in 1986, when a group of concerned parents, health professionals and community minded citizens had the vision to respond to the outcomes arising from the Richmond Report 1983, often associated with initiating the deinstitutionalisation process of people with mental illness and developmental disability. It is noted this process had begun earlier in the 60’s and 70’s yet the Richmond Report did have an impact on many local groups such as the THAC and groups such as ours began a dialogue between NSW Health and Housing on where people with mental illnesses would be supported in the community. Source: This is an extract from the company's own website.

    Reviews overview

    3.45 ratings in total
    5
    1
    4
    1
    3
    2
    2
    1
    1
    0
    60%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends

    What’s it like working at On Track Community Programs?

    AI summary of recent reviews
    Employees at On Track Community Programs appreciate the positive interactions with clients, even maintaining connections after leaving the company. They find fulfillment in helping those in need and enjoy the challenging work with complex clients with disabilities. The work environment in a heritage-listed school overlooking the ocean is described as fantastic, and employees appreciate the opportunity for personal growth.

    However, there are potential challenges, such as concerns that management's focus on low costs may compromise service quality and safety. Some employees find certain team members or clients' family members challenging to work with. Assisting clients in difficult circumstances can be emotionally draining, and having to answer to two different entities can be a challenge. Additionally, getting up early in the morning and dealing with challenging behaviors from clients with various illnesses or disabilities can be difficult.

    Recent reviews

    3.0
    Administrative Support Services
    Nov 2019
    3 to 4 years in the role
    Legal responsibility was not taken seriously by management, we are a not for profit no one would take us to court seamed to be the attitude.
    The good thingsPeople were nice to work with, you can have very positive interactions with clients I see some of the clients now out in public and always say hello even though I don't work there anymore.
    The challengesManagement attitude of low coast at all times, sacrificing quality of service and safty.
    2.0
    Disability Support Worker
    Aug 2017
    1 to 2 years in the role, former employee
    way too political and not prepared for ndis
    The good thingsSome of team great and really challenging and interesting clients with complex disabilities.
    The challengesOther team members, clients mother
    5.0
    Client Service Assistant
    Sep 2015
    1 to 2 years in the role, current employee
    Best job ive had
    The good thingsGet to help people in need.
    The challengesCan be heart breaking with some of the circumstances of clients. Always busy which means things are bad when you are assisting the poor, under priveledged, experiencing domestic violence those struggling with mental health problems and homeless.
    Ratings for On Track Community Programs are shared as-is from employees in line with our community guidelines
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