Employees appreciate their colleagues at NAB, describing them as friendly, supportive and professional. The flexible work-from-home arrangements are valued, along with the modern office facilities and locations, particularly in Sydney and Melbourne. Employee benefits are considered good, with competitive salaries and staff perks available.
However, there are some potential challenges, including inconsistent management with concerns about support and accountability at various levels. Workload can be high with understaffing being common, and unpaid overtime is sometimes expected. Career progression opportunities can be limited due to mandatory waiting periods and restricted internal mobility. The focus on KPIs and sales targets can be challenging for branch staff, and organisational changes, including offshoring and restructures, have impacted workplace culture and job security for some employees. Some have also experienced challenges with workplace culture, noting concerns about raising issues and feeling undervalued.