at Medibank
Macquarie Park, Sydney NSW
Make a difference every day by supporting overseas customers with their health cover as part of Medibank's Overseas team
2d ago
Medibank
(277 reviews)
Company Profile
Company overview
Website
Industry
Insurance
Specialities
Private health insurance, Healthcare, Allied health care, Travel insurance, Pet insurance, Health management programs
Company size
1,001-5,000
Primary location
Melbourne, Victoria
Medibank Group is a health company providing private health insurance and health services to millions of people across Australia. We look after the health cover needs of more than 4.3 million customers through our Medibank and ahm brands, and distribute travel, life and pet insurance. In addition, Medibank provides a range of health services in Australia including mental health support, preventative and better-integrated primary care and after-hours health support through our Amplar Health brand. Medibank’s purpose is Better Health for Better Lives - everything we do as an organisation is aimed at improving the health and wellbeing of everyone in Australia.
Jobs at Medibank
Based on your search activityat Medibank
Broadbeach, Gold Coast QLD
Join our Broadbeach team in this part time rewarding role working for a well known company with great benefits!
2d ago
Our mission statement
Our 2030 vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system.
Featured
Join us in creating the healthiest workplace 
At Medibank Group, our three brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia.We're building a workplace where wellbeing comes first, individuality is celebrated, and everyone has the opportunity to grow and make a meaningful impact while helping improve lives.
Awards and accreditations
WGEA Employer of Choice for Gender Equality 2026
Accredited Carer Employer 2026
Financial Review Best Places to Work 2026
Australian LGBTQ+ Inclusion Awards Gold Employer 2025
Disability Confident Recruiter 2024
Gallery photos
Reviews overview
2.9277 ratings in total
5
55
4
43
3
58
2
59
1
62
76%
44%
What’s it like working at Medibank?
AI summary of recent reviews
Employees appreciate the work from home options and flexible working arrangements at Medibank, including the four-day work week trial for some teams. The friendly and supportive colleagues create a collaborative environment, whilst the discounted health insurance and modern office facilities in convenient locations are valued benefits.
However, there are some potential challenges, including concerns about management and leadership approaches, with some employees noting micromanagement and limited support. The workload can be demanding with high call volumes and KPI pressure, whilst compensation may not always reflect the level of responsibility. Frequent restructuring, training gaps, and high staff turnover are also areas that employees have highlighted.
However, there are some potential challenges, including concerns about management and leadership approaches, with some employees noting micromanagement and limited support. The workload can be demanding with high call volumes and KPI pressure, whilst compensation may not always reflect the level of responsibility. Frequent restructuring, training gaps, and high staff turnover are also areas that employees have highlighted.
Recent reviews
1.0
Customer Service
Sep 2026All Melbourne VICLess than 1 year in the role, former employee
Avoid this company at all costs if you value your peace of mind!
The good thingsI would not recommend working here if you value a supportive and healthy work environment. One of the main concerns is the management style and the lack of experience among some leaders. There is constant micromanagement, very little autonomy, and employees are closely monitored throughout their work.
The challengesManagement needs significant improvement. The company places inexperienced leaders into management roles, and there is a high level of micromanagement with very little autonomy. The role can be extremely stressful due to handling back-to-back calls from frustrated and dissatisfied customers. More support from management would make a significant difference in managing the pressure associated with the role. There are also concerns around inclusivity and consistency in how employees are treated. Employee wellbeing does not always seem to receive sufficient consideration. Overall, the workload, pressure and level of responsibility do not feel proportionate to the pay. The management approach and overall workplace environment need significant improvement.
Employee Experience Lead Hi there,
Thank you for sharing your feedback on your experience. At Medibank Group, we pride ourselves on our people and culture, so we’re sorry to hear that your experience wasn’t entirely positive.
We value your feedback and welcome the opportunity to discuss your individual experience in more detail.
Please feel free to contact us at employee.communications@medibank.com.au
Warm regards.
8d ago
2.0
Local Community Consultant
Aug 2026Sydney NSW 2000Less than 1 year in the role, former employee
Stay away! Micro-managed every single second on MS Teams - Not worth the mental health issues!
The good thingsHaving a cohort of new starters across the country all starting the 18-week training was great. Good money for an entry-level role for those with no experience. The hybrid flexibility with tools and equipment to set up WFH was great. Fellow team members in local store and in region via MS teams chat were friendly and supportive. Working in the local retail store face to face with the community was way better than being stuck on calls at home.
The challengesCustomers will be screaming at you the second you answer a call, as they have been on hold for 45mins to 1hr before you answer. The contast rudeness and disrespect from customers on the phone for your entire shift will give you mental health issues. The constant micro-managing whilst WFH will give you anxiety as your team leader is sitting there watching every single second via MS teams and will msg and call you when you take more than 2 seconds between calls. No time to write accurate notes, forced to rush conversations, can't have a decent toilet break. Staff insurance policies are a rort! Do not purchase!
Employee Experience Lead Hi there,
Thank you for sharing your feedback on your experience. At Medibank Group, we pride ourselves on our people and culture, so we’re sorry to hear that your experience wasn’t entirely positive.
We value your feedback and welcome the opportunity to discuss your individual experience in more detail.
Please feel free to contact us at employee.communications@medibank.com.au
Warm regards.
30d+ ago
5.0
Health Partnership Support Officer
May 2026Docklands VIC 3008Less than 1 year in the role, current employee
First step into corporate, glad I signed the contract.
The good thingsI really value the strong, supportive work culture, where collaboration and genuine care for team members are evident in day-to-day interactions. The people are approachable, inclusive, and always willing to support one another, creating a positive and motivating environment. The office is modern and flexible, and the four-day work week truly reflects the organisation’s commitment to prioritising employee wellbeing and mental health.
The challengesWhile the organisation provides valuable internship opportunities through university partnerships, there is an opportunity to strengthen the structure and pathways for intern retention. Currently, the transition from internship to ongoing roles is limited, with minimal formal support or programs in place to retain and develop interns within the organisation.
Employee Experience LeadHello,
We’re pleased to hear about your positive experience at Medibank Group! Your kind words about our people and culture mean a lot to us. It’s fantastic to have team members like you contributing to our positive work environment.
If you have further insights or would like to discuss your experience, please don’t hesitate to reach out to employee.communications@medibank.com.au.
We appreciate your commitment and enthusiasm.
Best regards
30d+ ago
Other companies in this industry
Find out more about working at Medibank. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.