Company Profile

Company overview

Website

Industry

Telecommunications & Internet Service Providers

From the beginning, Internode has remained committed to technology that makes life better. Internode built its own global Internet network to give its users unmatched speed and reliability, and since the acquisition of Internode by iiNet, this network is now available to millions of customers across Australia.Internode customer service staff are Internet-savvy, passionate people who live and breathe the latest products and gadgets – just like Internode’s customers. Being able to talk to customers on their level combines perfectly with our proven track record of providing awesome customer service.Source: This is an extract from the company's own website.

Reviews overview

2.520 ratings in total

5

3

4

2

3

1

2

9

1

5

35%

Rate salary as high or average

25%

Employees recommend this employer to friends

What’s it like working at Internode?

AI summary of recent reviews

Employees at Internode particularly value their supportive and friendly co-workers, creating an enjoyable workplace environment. The company offers attractive perks and benefits including discounted services, health insurance, and office amenities, while performance targets are generally achievable with good rewards when met.

However, employees face some challenges including limited career progression opportunities, particularly since some departments have moved overseas. There are concerns about the quality of training and development programmes, while some employees report that management support and communication could be enhanced. Additionally, base salaries are reported to be lower than industry standards.

Recent reviews

2.0

Helpdesk Support Role

May 2022

9 to 10 years in the role, former employee

Not a forward thinking organisation - only the bottom line was the priority

The good thingsKPIs were easy to meet

The challengesManagement were composed of staff with no leadership skills. Overseas counter parts did not have the training or initiative to do their roles

2.0

Customer Service Representative

Jun 2021

Serious lack of progression

The good thingsThe colleagues in the team were great fun to work with.

The challengesThe micro management was very difficult to deal with and no opportunities for progression.

1.0

Call Centre Role

May 2019

All Australia5 to 6 years in the role, current employee

Work a lot for very little return

The good thingsYour co-workers, discounted internet

The challengesNo room for growth, salaries are low. Most calls are diverted overseas during peak times and evenings to cut costs, which results in a load of return calls and unhappy customers during standard working hours. The salaries are not worth the effort, hard to get a bonus even if meet the numbers as the formula is so poorly designed

Ratings for Internode are shared as-is from employees in line with our community guidelines

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