at Hasbro Far East Limited
Macquarie Park, Sydney NSW
Senior Customer Service Representative delivering exceptional service and support across order management and issue resolution.
1d ago
Hasbro
(12 reviews)Unclaimed
Company Profile
Company overview
Industry
Household Goods & Appliances Manufacturing
Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, LITTLEST PET SHOP and MAGIC: THE GATHERING, as well as premier partner brands. The Company's Hasbro Studios and its film label, Allspark Pictures, are building its brands globally through great storytelling and content on all screens. Through its commitment to corporate social responsibility and philanthropy, Hasbro is helping to make the world a better place for children and their families. Learn more at www.hasbro.com, and follow us on Twitter (@Hasbro & @HasbroNews) and Instagram (@Hasbro). Source: this is an extract from the company’s own website.
Jobs at Hasbro
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What’s it like working at Hasbro?
AI summary of recent reviews
Employees at Hasbro appreciate the diverse and inclusive culture, with a welcoming environment for everyone. The company offers good work-life balance through initiatives like half-day Fridays, wellness leave, and flexible work arrangements. Hasbro also encourages community involvement through initiatives like the Global Day of Joy. Employees value the friendly people and supportive colleagues, as well as the company's strong brand heritage.
However, there are some potential challenges, such as slow decision making processes with too many approvals required from upper management. There are concerns about manual processes and a lack of standardisation across customers and departments. Employees have also noted communication challenges between departments, leading to disruptions in business flow. Some employees have raised concerns about management styles and frequent changes in management. Additionally, there are outdated systems and a lack of support for ERP systems.
However, there are some potential challenges, such as slow decision making processes with too many approvals required from upper management. There are concerns about manual processes and a lack of standardisation across customers and departments. Employees have also noted communication challenges between departments, leading to disruptions in business flow. Some employees have raised concerns about management styles and frequent changes in management. Additionally, there are outdated systems and a lack of support for ERP systems.
Recent reviews
3.0
Customer Care
May 2024Macquarie Park NSW 21131 to 2 years in the role, current employee
Good for the short run to gain knowledge and experience at an operational level within FMCG. However the Toy industry is at an all time low with lack of innovation and brand awareness. Horrific manual processes that add no value to the role that can cause boredom, lack of motivation and high rate of mistakes.
The good things-Diverse and equal opportunity environment that welcomes everyone
-Half day Fridays
-Global Day of Joy to give back to the community
-5 days extra "wellness" leave for peace of mind
-Flexible work arrangements
The challenges-No localisation in decision making for local market - everything is dictated by the US, marketing team is almost non-existent, more product management than actual creative marketing
-Heavy manual processes that are quite embarrassing for a billion dollar company
-Too many parties involved in decision making, approvals from upper management take too long
-Lack of communication between departments causing disruption to flow of business
-Sales team lack of understanding for basic operational processes creates everything to be urgent when not
-No standardisation of processes among customers
-Doing ad hoc tasks that are not part of the job role requested by sales team as they pretend not knowing the systems in place
1.0
Financial Analyst
Jan 2023Less than 1 year in the role, former employee
Do not work for HASBRO Finance team that was very painful experience - less communication and support. Overtime is happened everyday.
The good thingsStaff sales is really cheaper and a lot of Car spaces
The challengesOld work style, no support with ERP system and less communications
1.0
Finance department
Jul 2022Don't working in Finance department, it is very painful experience.
The good thingsFriendly company culture, nice staffs
The challengesPoor management with very old working style. Less communication between manager and teammember.
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