Company Profile

Employees appreciate the meaningful work at Gateways Support Services, with opportunities to make a positive difference in the lives of participants and clients. Many highlight the supportive team environment with dedicated and compassionate colleagues, as well as supportive management that provides assistance and seeks feedback. The organisation is recognised for its values-driven culture that emphasises putting participants first, and employees value the opportunities for career progression and varied experiences. Additionally, pay and benefits are noted as good, including salary packaging options.

However, there are some potential challenges, such as management approaches that can vary across teams and locations, and resource constraints associated with being a not-for-profit organisation. The workload can be demanding, with some roles requiring weekend work and managing challenging client behaviours. Some employees have experienced challenges with internal promotion processes, and shift availability can fluctuate, leading to inconsistent scheduling for some staff members.