(17 reviews)

Company Profile

Company overview

Website

Forward Ability Support

Industry

Social & Welfare Services

Specialities

Not for profit, Support work

Company size

101-1,000

Primary location

6 Holker St, Newington NSW 2127

Forward Ability Support is a not-for-profit organisation that has been supporting people living with spinal cord injury for more than 60 years.We provide services including personal care, accommodation, support and clinical services to people with a spinal cord injury, their families and carers at every stage of life.As part of our charity, we have a social enterprise called BrightSky Australia. BrightSky is a leading online retailer of specialist healthcare products and consumables.Our organisation offers diverse career opportunities, including in Support Work, Clinical Services, Administration, Customer Service and Warehousing.

Jobs at Forward Ability Support

Based on your search activity

People and Culture Generalist

at Forward Ability Support

Newington, Sydney NSW

Ready to step up your HR career? Looking for a role with purpose? Join our P&C team. Make a real impact and gain true generalist exposure.

classification: Human Resources & RecruitmentHuman Resources & Recruitment

13d ago

Customer Support Consultant

at Forward Ability Support

Newington, Sydney NSW

Provide high-quality customer service, work in a meaningful role. Full-time opportunity, 4 day work week + more benefits

classification: Call Centre & Customer ServiceCall Centre & Customer Service

12d ago

Our mission statement

We are a progressive, forward-thinking not-for-profit organisation that is leading the way with initiatives designed to make a real difference to the lives of everyone we touch, from those directly affected by spinal cord injury, to their families, communities and our own people. We are creating an environment where positivity matters, making a difference matters, and every day matters.

Reviews overview

2.817 ratings in total

5

2

4

3

2

4

1

4

65%

Rate salary as high or average

53%

Employees recommend this employer to friends

What’s it like working at Forward Ability Support?

AI summary of recent reviews

Forward Ability Support offers several positive aspects including comprehensive training programmes, competitive compensation, and flexible working arrangements. Many employees specifically praise their direct supervisors for providing good support and mentorship, while also valuing the opportunity to make a difference in their community through their work.

Areas for improvement include the need for clearer organisational policies and procedures to ensure consistency across teams. Some employees have noted challenges with work hour distribution and shift allocation, while others suggest that communication with senior leadership could be enhanced to better address staff concerns and create a more structured working environment.

Recent reviews

2.0

Administrative Staff

Mar 2026

Newington NSW 2127Less than 1 year in the role, former employee

Constantly fixing others’ mistakes, concerns dismissed, felt unsupported; would not recommend.

The good thingsCompetitive salary and km reimbursement

The challengesThere was a lack of clear policies and structure, which made it hard to feel confident and supported in the role. Processes were often unclear or none in place, which affected consistency across the team. I had concerns about billing and client charging practices, and senior leadership seemed to have limited NDIS compliance experience and oversight. When I raised concerns about feeling unsupported, the conversations sometimes felt personal rather than focused on solutions. Questions about ethics or procedures — especially from non-clinical staff — were not always well received.

1.0

Supervisor

Dec 2025

Brisbane QLD 40002 to 3 years in the role, former employee

Do not work there. Toxic and unhelpful people and management

The good thingsBrisbane culture was good.

The challengesFew bad people but had no support from senior management. Bad people were allowed to do basically what they wanted from support of senior management in NSW. TOXIC environment with no support. The meetings were not conducted professionally. Back chat about old management and slander.There was no training with everything being will show you later. Had to learn systems on my own and had people in NSW sales team Helping me to navigate systems.

1.0

Customer Service Role

May 2025

Newington NSW 2127Less than 1 year in the role, former employee

-The only good thing Brightsky has to offer is a 4 day work week. This has no value if management can't really and truely support their staff - if you are neurodiverse, you will struggle in this workplace. -Workplace adjustments are not discussed or provided for staff with a disability.

The good things- 4 day work week - tax benefits

The challenges- management and leadership - highly toxic, and management is full of double standards - lack of support to staff that are neurodiverse - did not feel like a safe or supportive workplace

Ratings for Forward Ability Support are shared as-is from employees in line with our community guidelines

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