at dusk Australasia
Alexandria, Sydney NSW
As our CRM Specialist, you’ll play an instrumental role in bringing our customer communications strategy to life.
9d ago
Dusk
(99 reviews)
Company Profile
Company overview
Website
Industry
Specialty Retail
Specialities
Retail, Home Fragrance, Candles & Fragrance, Career Development, Customer Experience
Company size
101-1,000
Primary location
Level 3/23, Tenancy 25/27 Bourke Rd, Alexandria NSW 2015
Gadigal Country
At Dusk, we offer the most comprehensive and up to date range of Candles, Home Fragrance and related Home decor products available in Australia today.Made from the best quality materials, which are rigorously tested, while providing the best value possible.By creating the right ambience using Dusk products, Customers can truly personalise and make their house a home through offering affordable everyday luxury.
Jobs at Dusk
Based on your search activityat dusk Australasia
Miranda, Sydney NSW
We’re looking for Christmas Casual Customer Assistants who love connecting with people, bringing good energy to every shift, and helping customers...
3d ago
Reviews overview
3.299 ratings in total
5
26
4
24
3
11
2
15
1
23
80%
55%
What’s it like working at Dusk?
AI summary of recent reviews
Employees value the supportive team environment at Dusk, with many forming friendships with colleagues and enjoying customer interactions. The staff discount and opportunity to work with beautiful, fragrant products are appreciated, along with training opportunities provided through on-the-job learning and online resources.
However, there are some potential challenges, including communication between head office and stores that could be improved, KPI expectations that some find demanding, and workload that can involve unpaid overtime. Some employees experienced limited hours during quieter periods and felt that initial training could be more comprehensive.
However, there are some potential challenges, including communication between head office and stores that could be improved, KPI expectations that some find demanding, and workload that can involve unpaid overtime. Some employees experienced limited hours during quieter periods and felt that initial training could be more comprehensive.
Recent reviews
3.0
Store Manager
Sep 2026All Sydney NSW10 to 11 years in the role, former employee
Don't join the circus.
The good thingsDusk was amazing when I first started. The leadership was there and culture as well. Its sad that I can't say the same since the change of ceo and new leadership within the company.
It was the culture i provided within my store that kept me working for the company. I did enjoy the products as well and the discount that came along with it.
The challengesIt is ridiculous the expectations this company holds on staff within the stores. They expect every task to be completed (excessive deliveries, signage changes, ves changes, serving customers) and stores to look immaculate with minimal staffing hours. (Usually one manager on all day with a 3 hour cover)
Expect you to come in earlier for big ves changes and cut your hours else where which is impossible at times.
The challenges this company has is within head office as this is a spiralling effect.
They don't do enough recognition for the people in store. Wasn't even recognised for my 10 years which is appalling, really made me feel valued. Not.
Communication is all over the place. Operations are out of whack.
Leadership team. Dont even get me started on that. The turn over is extremely high.
A couple of times incentives were not provided due to "it was worded incorrectly" and this excuse was given after the incentive period when we didn't receive it.
1.0
Manager
Jul 2026Sydney NSW 20005 to 6 years in the role, former employee
Find somewhere else that treats people like people
The good thingsTeam in store
Customers new and old
The challengesEVERYTHING! From HQ to POS and everyone in between. I have never witnessed such toxicity in such brutal acts from a leadership team in 15 years in management.
1.0
Store Manager
Jul 2026Sydney NSW 2000Less than 1 year in the role, former employee
Not worth the time, stay away
The good thingsMeeting new people, discounts and customers
The challengesCulture is shocking, high turnover, no communication, no training, no progression and high expectations, very minimal pay
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