at Datacom
North Sydney, Sydney NSW
Help customers by troubleshooting issues, providing support, and escalating complex cases when appropriate, in our North Sydney office
4h ago
Datacom
(9 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Software, IT Management, Business Process, Solutions, Payroll, Cloud, Data Centres, Local Government
Company size
5,001-10,000
Primary location
Auckland, New Zealand
We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.
Jobs at Datacom
Based on your search activityat Datacom
Modbury, Adelaide SA
Do you have excellent customer service skills and a passion for helping people? We're hiring Customer Service Representatives to join our Modbury team
13h ago
Our mission statement
At Datacom, we believe our purpose is to help our customers and communities navigate the complexity of this ever-changing world we live in, by connecting people and technology, and solving their greatest challenges. With more than 50 years’ experience in technology, we have grown to be one of Australasia’s leading locally-owned technology companies.
Featured
What does a career at Datacom have in store for you?
As industry leaders, we are always looking for born leaders, creative experts and imaginative thinkers.Whether you're at the start of your career or you have lots of experience, there’s an exciting opportunity waiting for you.Join us and discover your role in creating the future of IT today.
Awards and accreditations
HP Amplify Partner of the Year – Winner: HP Partner Awards 2022
Top 100 Graduate Employer: The Australian Financial Review 2022
Partnership Excellence Award – JPAC region: Google Partner Awards 2022
Australian Secure SD-WAN Partner of the Year: Fortinet Partner of the Year 2022
APAC Partner of the Year: Flexera Partner awards 2022
Cloud Service Provider Top Performer: Dell Technologies A/NZ Partner Summit 2022
AWS Public Sector Partner of the Year Finalist: AWS Partner Summit Awards 2022
Adobe Gold Solution partner: Adobe Solution Partner Programme 2022
Gallery photos
Reviews overview
2.89 ratings in total
5
2
4
1
3
2
2
1
1
3
67%
33%
What’s it like working at Datacom?
AI summary of recent reviews
Employees value the supportive colleagues and collaborative culture at Datacom, along with flexible working arrangements and good benefits including health insurance and competitive pay. The modern office facilities and supportive managers who provide career guidance also contribute to a positive working experience.
However, there are some potential challenges, including opportunities for improvement in senior leadership and decision-making processes, limited internal career progression with external hiring sometimes prioritised, and project resourcing and definition that could be strengthened. Some employees have also noted the organisational structure and delivery practices could be modernised.
However, there are some potential challenges, including opportunities for improvement in senior leadership and decision-making processes, limited internal career progression with external hiring sometimes prioritised, and project resourcing and definition that could be strengthened. Some employees have also noted the organisational structure and delivery practices could be modernised.
Recent reviews
1.0
Technical Support Analyst
Sep 2026Auckland CBD Auckland2 to 3 years in the role, former employee
I am specialist with advance IT skills
The good thingsNice and beautiful office in Auckland CBD
The challengesteam leaders need more leadership training to anage technical staff.
5.0
Customer Service Representative
Aug 2026Wellington CBD WellingtonLess than 1 year in the role, current employee
People centric organization with Ai enhanced system.
The good thingsPeople first organization
The challengesHealth insurance for all employees.
1.0
IT
Jul 2026Auckland CBD Auckland3 to 4 years in the role, former employee
Good experience, but disconnected and financially driven management.
The good thingsThe people and customers I worked with were the most enjoyable part of the role. Many colleagues were talented, compassionate and supportive, and building positive relationships with customers made the work meaningful.
The challengesThere are too many highly paid layers of senior management focused on cutting costs to make the financial results look better. Meanwhile, employee concerns pass through managers with limited authority, where they may be softened, filtered out or never reach the senior leaders making the decisions. This creates a disconnect between leadership and the people doing the actual work.
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