Supportive team, but poor leadership, unpaid overtime and unrealistic workloads.The good thingsThe team at chef and kitchen hand level is generally supportive and hardworking.
The challengesHowever, communication within the company is a significant issue. Management often fails to address clear operational problems proactively, and certain kitchen roles are placed under extreme pressure — at times with one person managing an unmanageable volume of morning orders.
Overtime is not paid, and there appears to be little accountability when staff experience stress or anxiety directly related to workload and working conditions. Instead of reviewing systems and expectations, the focus often shifts to questioning employees’ ability to handle pressure.